ComplaintsforCaldwell Country Chevrolet
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Complaint Details
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Initial Complaint
10/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased a vehicle at Caldwell Country through my bank. I was promised that my truck would be paid off and they would put $1000 down for my new vehicle. Now when I call their giving me the run around about the money I was promised. I never asked for the $1000 he said it was with the deal. Im just not understanding why he had to lie to me that way.Business response
10/13/2022
************************ came to our store to apply for a loan on a pre owned truck that we had in stock. ************************ had $1,000 in equity from a purchase of a vehicle that belonged to a relative and he elected to take in cash versus apply to the loan as a down payment. He intended to finance through the dealership but later decided to finance through his own bank. We then agreed to apply the $1,000 towards his bank loan as per attached buyers order. Attached attached is also **************************** drafting instructions for the exact amount on the buyers order that he signed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.