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Find a Location

New Braunfels Auction Company LLC has 1 locations, listed below.

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    Business ProfileforNew Braunfels Auction Company LLC

    Auctioneer
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/24/2015

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    870 S. State Highway 46, Canyon Lake, TX 78130
    BBB File Opened:
    2/13/2008
    Years in Business:
    20
    Business Started:
    1/1/2004
    Business Incorporated:
    6/14/2007
    Accredited Since:
    11/24/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Gary Wayne Rogers, Managing Member
    Contact Information

    Principal

    • Mr. Gary Wayne Rogers, Managing Member

    Customer Contact

    • Mr. Gary Wayne Rogers, Managing Member
    Additional Contact Information

    Fax Numbers

    • (830) 567-0893
      Primary Fax

    Phone Numbers

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/23/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I am filing on behalf of my sister *********************** who is 81 and at this time can not conduct her business. I have POA for ****. In January this company help an estate sale for my sister at her former house. When nothing was sent to my sister from the sale by the end of February 2022 I contacted the company and asked for a status of ****** sale money, an inventory or what was not sold and taken to their store to sale, and a full inventory of the house before sale. I never received any list of what was for sale or what was taken to their store to be sold. Out of $20,000 of furnishings, all that was paid to my sister was $700 with no listing as to what that items the money was for., To date I have not, after sending a copy of my POA, have received to my satisfaction what this company sold and what it retained to be sold. I believe they took advantage of an elderly person and are giving me the run around because I am in ********. I want to report how unprofessional this company has conducted my sister's estate sale and have not produced any documentation of the sale at all.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Roger N

    1 star

    12/21/2023

    July of 2021 New Braunfels Auction Company arranged a sale of the belongings of my home at *************************************** New Braunfels, **. The reference to NBAC was provided by my realtor who lived down the street. According to the owner ********************* I was supposed to mark any items NOT to be sold. His crew was to come into the house, organize and document the items left to be sold, and the money from the sale was to be given to me and he did that. Any items left and not sold were to be taken to his storage at the business address on Highway 46 and sold with other items, and the proceeds less his pre-arranged percentage for his work would be sent to me at the phone number and address given to his business office. I was assured his crew would clean up the mess in the house after all the objects were removed and categorized. As I was out of town, my daughter *********************************** agreed to oversee these arrangements. She was furious about the extra work and lack of credibility of *********************. He had assured us by giving his word to leave a "CLEAN House" and there would be no need to pay someone to come behind to clean knowing the house was to be sold. No one counted on the time and effort to clean the mess. (she is a busy housewife with three children she home schools) When the crew left, the house was a wreck.. Cleaners were hired to clean the mess left by NB Auction Company. The fee was paid by my daughter and I reimbursed her. This is December 21, 2023. Not a word about my items nor sales money. I was informed without my permission the entire oak living room set of couch, love seat, coffee table, two end tables were given to a poor family who had suffered something. He thought I seemed like a good guy and wouldn't mind. I was told this year, no auction in 2021 because of COVID and employees had suffered. A second call I was told the warehouse owner needed NBAC to move out. His problem was another excuse not obtain sales money.

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