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ComplaintsforBuck Up! Enterprises, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/23/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
11-28-2021 I purchased a **** Dodge Grand Caravan for $1600 online auction. On that date I received a **** of sale and a receipt, after I was given the keys then they told me there was a problem with the title! After several phone calls and texts I am getting the run around. Next week will be 3 months. The name, address and contact info has never been given to me so my only contact is thru the auction company. Bad business not being up front about the title. There was no mention in any of the descriptions of the vehicle.Business response
02/23/2022
To Whom It May **************** am responding to the dispute notice that was received today, identified as ID#********.
******************** did indeed purchase this vehicle, as described in the supporting documentation. This sale involved an estate, which can sometimes be difficult. Unfortunately, they were unable to produce the original title. The persons involved were elderly and not well. Due to Covid, the ****** County ******************* was shut down to the general public. They had to be put on a list and it took some time for them to actually get an appointment and come to the office with their paperwork. Again, due to their extenuating circumstances, they had to go back and forth before they were actually in compliance to receive the replacement title. I have touched base with them, earlier this week, regarding the status of obtaining the title through the mail. They have yet to receive the title, but they did state that they received correspondence that it was forth coming.
I assure you that there was never any intent of giving this customer the "run around". I've recently hired a Business Manager and she has been very diligent in addressing any issues, such as this. She has not been able to reach ********************, and she tried again today. Her number is ************, and she would welcome the customers direct contact.
We look forward to getting this situation resolved within the next week, however we are waiting on the postal service and the tax assessors office.
Thank you for your kind assistance in this matter.
Customer response
02/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************
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Contact Information
115 W Tigpen
Carmine, TX 78932
Business hours
Today,Closed
MMonday | 8:00 AM - 8:00 PM |
---|---|
TTuesday | 8:00 AM - 8:00 PM |
WWednesday | 8:00 AM - 8:00 PM |
ThThursday | 8:00 AM - 8:00 PM |
FFriday | 8:00 AM - 8:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.