ComplaintsforSouthwest Credit Systems, LP
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Complaint Details
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Initial Complaint
09/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was recently notified that Experian "verified" items on my credit report when in documentation provided you can clearly see these items are reported inaccurately and still violating my rights by having these accounts on my ********************** report without correctly verifying documentation showing how items were verified. In accordance with the Fair credit reporting act the accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 *** 1681. I told the ******** to reinvestigate this accounts; NAVY *** (Acc #: , KIKOFF, AUSTINCAPBK , however they stated everything was complete and accurate. But how is that possible if the open date, date of last activity, past due, payment history and much more is incorrect. According to 15 USC 1681(5) they are supposed to modify accounts that aren't reporting correctly. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions. 15 U.S.C 1681c (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information And other adverse item of information other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. Also they arent even in metro 2 credit reporting. I have evidence to prove my case. Look to have these accounts removed as its been multiple disputes opened prior and accounts being "verified" with no documentation being provided and accounts are inaccurate as shown in documents provided.Business response
09/16/2024
Complaint Number: 22250869
Consumer Name: ****** ***** ******, Sr.
Response Date: September 16, 2024
Southwest Credit Systems, L.P.("SWC") is in receipt of the above-numbered consumer complaint. SWC takes all consumer complaints seriously and is grateful for the opportunity to respond.
On December 3, 2023, T-Mobile placed in our office for collections an unpaid balance of $3,087.75 owed by ****** ******,*******, **. According to T-Mobile, the account became delinquent in September 2023. This account belongs to T-Mobile and SWC was contracted to collect.
On February 5, 2024, SWC sent Mr. ****** correspondence notifying him that the account was placed in our office for collections. A copy of the letter is included with this response.
On June 2, 2024, T-Mobile closed Mr. ******* account in our office. SWC notated the account accordingly and updated account status with the credit bureaus in accordance with applicable laws and regulation governing credit reporting.
On September 12, 2024, SWC submitted a credit bureau deletion request, AUD number *******.If Mr. ****** has subsequent that concerns arise, he may contact the credit bureaus directly and provide them with the AUD number.
If Mr. ****** has additional concerns regarding the account, he may contact T-Mobile directly.
If Mr. ****** or the Bureau has further questions,they may reach SWCs ****************************** at ************ or ******************************************************************************************.
*. *******
Compliance Department
Southwest Credit Systems, L.P.Initial Complaint
08/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with *************** I do not have a contract with Southwest Credit Systems, they did not provide me with the original contract as I requested. I am requesting validation, made pursuant to the Fair Debt Collection Practices Act. Please note that I am requesting "validation"; that is competent evidence bearing my signature, showing that I have (or ever had) some contractual obligation to pay you. Please also be aware that any negative **** found on my credit reports (including Experian, Transunion and Equifax) from your company or any company that you represent, for a debt that I don't owe, is a violation of the Fair Debt Collection Practices Act FDCPA 807 [15 USC 1962e]; therefore, if you cannot validate the debt, you must request that all credit reporting agencies delete the entry. Please ensure the removal of this information from my credit report within four business days, as stipulated by Section 605C of the Fair Credit Reporting Act. I would appreciate not?cation regarding the action taken. This report serves as an official demand under the Fair Debt Collection Practices Act (FDCPA) for immediate validation of the alleged debt referenced by your agency. I demand the immediate cessation of all collection activities and consider this debt invalid and expect it to be removed from all credit reports with immediate effect. Thank you for your prompt attention to this matter.Business response
09/04/2024
Complaint Number: 22202387
Consumer Name: *****************************
Response Date: September 4, 2024
Southwest Credit Systems, L.P. ("SWC") is in receipt of the above-numbered consumer complaint. SWC takes all consumer complaints seriously and is grateful for the opportunity to respond.
On February 27, 2024, ************** placed in our office for collections an unpaid balance of $438.94 owed by *****************************, **********, **. According to **************, the account became delinquent in December 2022. This account belongs to ************** and SWC was contracted to collect.
On March ******, SWC sent **************** correspondence notifying her that the account was placed in our office for collections. A copy of the letter is included with this response.
Upon receipt of Ms. ******* complaint, SWC forwarded it to ************** and requested further review and account validation. ************** provided SWC with a billing statement which was mailed to **************** on August 26, 2024. The bill copy states the name and address of the original creditor, as well as the service address, dates, and charges. The information provided is sufficient for verification of the debt. SWC is not obligated to produce a signed agreement as the consumer is not always required to sign one to obtain services. The bill copy is attached with this response.
According to **************, the debt is valid and was properly placed in collections.
**************** may submit a written dispute and supporting documentation to SWC, and that information will be forwarded to ************** for further investigation. She may email the dispute to ********************************** or mail to **********************************
If **************** believes the account is a result of fraud/identity theft, she may visit SWCs website at ************************************************************* for **************s fraud instructions and forms. A fraud claim may be required for proper resolution.
SWC will honor Ms. ******* request to cease and desist and will no longer contact her regarding the matter. SWC has ceased collections activity for the account.
If **************** or the Bureau has any further questions, they may reach SWCs ****************************** at ************ or *************************************************************.
******************
Compliance Department
Southwest Credit Systems, L.P.Initial Complaint
08/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with T-Mobile. I do not have a contract with Southwest Credit Systems, LP, they did not provide me with the original contract as I requested.Customer response
08/25/2024
I havent received any documents or any email correspondence about this debt. What can I do to request them?Business response
09/04/2024
Complaint Number: 22188614
Consumer Name: **** ******
Response Date: September 4, 2024
Southwest Credit Systems, L.P.("SWC") is in receipt of the above-numbered consumer complaint. SWC takes all consumer complaints seriously and is grateful for the opportunity to respond.
On February 2, 2024, T-Mobile placed in our office for collections an unpaid balance of $807.04 owed by **** ******,**********, **. According to T-Mobile, the account became delinquent in January 2022. This account belongs to T-Mobile and SWC was contracted to collect.
On February 5, 2024, SWC sent Mr. ****** correspondence notifying him that the account was placed in our office for collections. A copy of the letter is included with this response.
Prior to Mr. ******* complaint, SWC did not receive a written dispute or validation request for the account. ******************** forwarded the complaint to ******** and requested account validation. T-Mobile provided SWC with billing statements which were mailed to Mr. ****** on August 28, 2024. The bill copies state the name and address of the original creditor, as well as the service address, dates, and charges. The information provided is sufficient for verification of the debt. The bill copies are attached with this response.
T-Mobile also provided SWC with the following account information and response:
Account start date -03/04/2020
Account End Date -09/11/2022
Cancelation Reason -non payment
Research & resolution -Account activated as individual regular postpaid account with billing person name **** M. ******. ******** does not currently have a reporting relationship with the credit bureaus, Customer is to contact the bureaus directly with their credit related dispute. As per our records customer was notified about the balance on account via late notice also made several calls to customer but went to answering machine. found significant usage on account.
Last payment date -07/17/2022
Last payment amount -46.64
Breakdown of Balance -
Current Account Balance $807.04
Statement Date -06/05/2022 to 08/05/2022
Charges -service $300.50, late fee $46.64,equipment $66.10, restoration fee $141.04, assurant$72.00, SaaS MKT $32.57
OCA Fee -$148.19
Debt validation -Service charges are valid for service rendered. Equipment charges are valid for the pending equipment installment plan due.
Assurant charges are valid for insurance warranty and mobile security.
Late fee is for late payments and one-time charges to restore sub from suspension.
Restoration fee is valid for service restoration.SaaS MKT charges are valid for software usage charges.
According to T-Mobile, the debt is valid and was properly placed into collections.
SWC will continue to work with Mr. ****** to resolve the matter. SWC has ceased collections activity for the account.
If Mr. ****** or the Bureau has further questions,they may reach SWCs ****************************** at ************ or ******************************************************************************************.
*. *******
Compliance Department
Southwest Credit Systems, L.P.
Customer response
09/11/2024
I am not satisfied with the dispute result. I never received mail correspondence about this bill, this is because I never lived in that address that shows up in the bill. T-Mobile disconnected my phone line, no one was able to contact me during that time, my phone was not activated or in service. Also please investigate because this is not the original balance that was left on the account. There are fraudulent or incorrect charges made. All devices for this account were paid in full. If this is the right account, T-Mobile shouldve informed me before selling this bill over to a collection. I never signed a contract with Southwest Credit Systems, LLC.Initial Complaint
08/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Southwest Credit Systems - 08/2024 - I recently spoke with this company regarding a collections debt that is on all three of my credit reports. The creditor is T-Mobile. *** requested on multiple occasions from this collector a debt validation letter and theyve refused to provide me with what *** requested. Each time Ive requested the debt validation letter, they share that they can only provide a receipt of the total amount (last bill) from the company. I shared with the collections team that I needed to review a contract of some sort to confirm that it was me that had the debt and each time, I am denied or not provided a follow up of my request. Their only attempt is to collect on the account. They advised that it should be me that should contact T-Mobile regarding what Ive requested. I request for this tradeline to be deleted from all three credit reports.Customer response
08/22/2024
On 8/13/24, I contacted Southwest Credit Systems regarding a collections debt that shows on my report from the original creditor, T-Mobile. My call was routed to the representative that I spoke with last year in 05/2023 regarding the same issue. He confirmed that he handles my account. We discussed the dispute, along with the debt. I requested multiple times for proof that the debt belonged to me. He first stated that it was mailed to my old address that I resided, but never received. He then asked me to confirm if the document for validation can be viewed via their website, and no document populated. In his words, the document times out after a period of time if its not reviewed. The only thing the account showed was a balance that he forcibly recommended to pay. I then requested to speak with a supervisor who I was then transferred to and shared the same issue. The supervisor stated he would reach out to the company to request validation of the debt due to their company not having anything confirming that the debt belongs to me. They would only have the balance due. He stated he would follow up within ***************************************************************************** follow up. He confirmed that the trade line would be deleted from my report once paid, yet fails to provide any proof of debt. *** requested multiple times for proof of debt or receipt and still dont have anything when Ive disputed this account as soon as it was reported to all credit bureaus and reflecting on my credit report.
Business response
08/30/2024
Complaint Number: 22176571
Consumer Name: Tyshionna Snorgrass
Response Date: August 30, 2024
Southwest Credit Systems, L.P.("SWC") is in receipt of the above-numbered consumer complaint. SWC takes all consumer complaints seriously and is grateful for the opportunity to respond.
On May 23, 2023, T-Mobile placed in our office for collections an unpaid balance of $1,891.29 owed by ****************************,***********, **. According to T-Mobile, the account became delinquent in August 2018. This account belongs to T-Mobile and SWC was contracted to collect.
On July 6, 2023, SWC sent ********************** correspondence notifying her that the account was placed in our office for collections. A copy of the letter is included with this response.
Upon receipt of Ms. ********** complaint, SWC forwarded it to T-Mobile and requested further review and account validation.T-Mobile provided SWC with billing statements which state the name and address of the original creditor, as well as the service address, dates, and charges. The information provided is sufficient for verification of the debt. The bill copies are also attached with this response.
T-Mobile also provided SWC with the following account information and response:
Account start date -03/01/2017
Account End Date - 02/18/2019
Cancelation Reason - Non-Payment
Research & resolution - Account activated as Individual-Regular with billing responsible party TYSHIONNA **********************. Usage found on account till 02/02/2019 billing cycle. Final equipment (IMEI *************** &359500087740094) charges billed on account, which we confirmed using device return tool equipment is not returned. Charges on account are valid and original billing responsible party is responsible for charges billed on account. T-Mobile does not currently have a reporting relationship with the credit bureaus, Customer is to contact the bureaus directly with their credit related dispute.
Last payment date - 12/05/2018
Last payment amount - $275.0
Breakdown of Balance -
Current Account Balance - $1,891.29
Statement Date - 11/02/2018 to 03/02/2019
Charges - Service charges of $518.21, equipment charges of $861.75, Assurant charges of $19.13, late fees of $27.60, restoration fees of $41.00, schedule charges of $272.11, and collection fee of $151.49
OCA Fee - $151.49
Debt validation - Service charges are valid for the service rendered. Equipment charges are valid for the pending Equipment Installment plan due. Assurant charges are valid for insurance warranty and mobile security. Late fee is for late payments and onetime charges to restore subscriber from suspension.Restoration fee is valid for service restoration. Schedule charges are valid for the extended payment schedule.According to T-Mobile, the debt is valid and was properly placed into collections.
********************** may submit a written dispute and supporting documentation to SWC, and that information will be forwarded to T-Mobile for further investigation. She may email the dispute to ********************************** or mail to **********************************
If ********************** believes the account is a result of fraud/identity theft, she may visit SWCs website at ************************************************************* for T-Mobiles fraud instructions and forms. A fraud claim may be required for proper resolution.
SWC will continue to work with ********************** to resolve the matter. SWC has ceased collections activity for the account.
If ********************** or the Bureau has further questions,they may reach SWCs ****************************** at ************ or *************************************************************.
******************
Compliance Department
Southwest Credit Systems, L.P.Customer response
08/30/2024
I have reviewed the business response and accept this resolution.Initial Complaint
08/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with *********************** I do not have a contract with Southwest Credit Systems, LP, they did not provide me with the original contract as I requested.Initial Complaint
08/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am not liable for this debt with Southwest Credit Systems. I do not have a contract with Southwest Credit Systems. They did not provide me with the original contract as I requested.Customer response
08/23/2024
I have not received any documentation in regard to this account. Therefore, I request for this account to be closed and removed from my credit report.Business response
09/04/2024
Complaint Number: 22155356
Consumer Name: *********************
Response Date: September 4, 2024
Southwest Credit Systems, L.P.("SWC") is in receipt of the above-numbered consumer complaint. SWC takes all consumer complaints seriously and is grateful for the opportunity to respond.
On December 23, 2023, T-Mobile placed in our office for collections an unpaid balance of $1,375.48 owed by *********************,***************, **. According to T-Mobile, the account became delinquent in June 2022. This account belongs to T-Mobile and SWC was contracted to collect.
On January 9, 2024, SWC sent ****************** correspondence notifying her that the account was placed in our office for collections. A copy of the letter is included with this response.
Prior to Ms. ******** complaint, SWC did not receive a written dispute or validation request for the account. ******************** forwarded the complaint to T-Mobile and requested account validation. T-Mobile provided SWC with billing statements which were mailed to ****************** on August 28, 2024. The bill copies state the name and address of the original creditor, as well as the service address, dates, and charges. The information provided is sufficient for verification of the debt. The bill copies are attached with this response.
T-Mobile also provided SWC with the following account information and response:
Account start date - 11/13/2014
Account End Date - 06/15/2022
Bill date - 14,
Research & resolution - Advice account type is Individual-Regular as postpaid activated and BRP's name is ************************. Usage found till bill date 07.14.2022. Customer ported out in the final billing cycle. However, adjustment has already been provided in the previous bill. Last payment on 04/27/2022 of $241.17 which was posted against past due balances, still account left with remaining balance is valid. Advise TMO does not send any document to customer address directly. TMO does not have a direct relationship with credit bureaus. Customers need to contact them directly for credit related queries or issues.
Breakdown of Balance -
Current Account Balance - $1,375.48
Statement Date - 05/14/2022 to 07/14/2022
Charges - service $270.62, late fee $6.62, Assurant $108.00, equipment $893.93
OCA Fee - $96.31
Debt validation - Service charges are valid for service rendered. Equipment charge is valid for pending equipment due. Late fee is incurred for late payments. Assurant charges are valid for insurance warranty and mobile security.According to T-Mobile, the debt is valid and was properly placed into collections.
If ****************** believes the account is a result of fraud/identity theft, she may visit SWCs website at ************************************************************* for T-Mobiles fraud instructions and forms. A fraud claim may be required for proper resolution.
SWC will continue to work with ****************** to resolve the matter.
If ****************** or the Bureau has further questions,they may reach SWCs ****************************** at ************ or *************************************************************.
******************
Compliance Department
Southwest Credit Systems, L.P.Customer response
09/04/2024
I have reviewed the business response and accept this resolution.Initial Complaint
08/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ******** ,I do not have a contract with Southwest Credit Systems LP, they did not provide me with the original as i requestedCustomer response
08/15/2024
And error was made on my file I did not paid $124 dollars thats the debt amount showed on credit reportBusiness response
08/27/2024
Complaint Number: 22146168
Consumer Name: ***********************
Response Date: August 27, 2024
Southwest Credit Systems, L.P.("SWC") is in receipt of the above-numbered consumer complaint. SWC takes all consumer complaints seriously and is grateful for the opportunity to respond.
On June 14, 2024, T-Mobile placed in our office for collections an unpaid balance of $124.99 owed by ******, Rolle, *****, ***According to T-Mobile, the account became delinquent in January 2023. This account belongs to T-Mobile and SWC was contracted to collect.
On June 25, 2024, SWC sent ************** correspondence notifying him that the account was placed in our office for collections. A copy of the letter is included with this response.
Prior to **************** complaint, SWC did not receive a written dispute or validation request. SWC forwarded the complaint to T-Mobile and requested further review and account validation. T-Mobile provided SWC with billing statements which state the name and address of the original creditor, as well as the service address, dates, and charges. The information provided is sufficient for verification of the debt. SWC believes it has fulfilled its obligation for validation as required by law. The bill copies are attached with this response.
T-Mobile also provided SWC with the following account information and response:
Account start date -04/08/2021
Account End Date -01/31/2023
Bill cycle date 09
Cancelation Reason -aged suspension cancel
Research & resolution -Account started as postpaid Individual-Regular as billing person name ***********************. Original billing responsible party responsible for charges billed on account. Equipment charge billed on account.Advice the customer will need to contact the agency to discuss their credit report.
Last payment date -11/05/2022
Last payment amount -25
Breakdown of Balance -
Current Account Balance $124.99
Statement Date -11/09/2022 to 02/09/2023
Charges -Equipment
OCA Fee -NA
Debt validation -Equipment charges are valid for the pending Equipment Installment plan due.According to T-Mobile, the debt is valid and was properly placed into collections.
************** may submit a written dispute and supporting documentation to SWC, and that information will be forwarded to T-Mobile for further investigation. He may email the dispute to ********************************** or mail to **********************************
SWC will continue to work with ************** to resolve the matter.
If ************** or the Bureau has further questions,they may reach SWCs ****************************** at ************ or *************************************************************.
******************
Compliance Department
Southwest Credit Systems, L.P.Initial Complaint
08/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with AAA. I had no contract with them nor was I a customer at the alleged date of first delinquency or at any time since then. I do not have a contract with Southwest Credit Systems, nor have they provided me with the original contract.Customer response
08/14/2024
Hello,
I received a message from BBB requesting the I forward any validation of the debt have received from Southwest Credit Systems, but I have received no such validation.
Please advise on how to proceed.
Thank you,
***************************;
Initial Complaint
08/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not responsible for this debt with Southwest credit systems Lp. I do not have a contract with Southwest credit systems Lp. They did not provide me with the original contract as requested. I demand that this debt be removed and deleted from my credit report.Business response
08/26/2024
Complaint Number: 22120434
Consumer Name: ********************
Response Date: August 26, 2024
Southwest Credit Systems, L.P. ("SWC") is in receipt of the above-numbered consumer complaint. SWC takes all consumer complaints seriously and is grateful for the opportunity to respond.
On April ******, Spectrum placed in our office for collections an unpaid balance of $150.19 owed by ********************, **********, **. According to Spectrum, the account became delinquent in February 2019. This account belongs to Spectrum and SWC was contracted to collect.
Prior to Mr. ******* complaint, SWC did not receive a written dispute or validation request. SWC forwarded the complaint to Spectrum for further review and account validation. Spectrum provided SWC with billing statements which state the name and address of the original creditor, as well as the service address, dates, and charges. The information provided is sufficient for verification of the debt. The bill copies are also attached with this response.
According to Spectrum, the debt is valid and was properly placed in collections.
*************** may submit a written dispute and supporting documentation to SWC, and that information will be forwarded to Spectrum for further investigation. He may email the dispute to ********************************** or mail to **********************************
SWC will continue to work with **************** to resolve the matter. SWC has ceased collections activity for the account.
If **************** or the Bureau has any further questions, they may reach SWCs ****************************** at ************ or *************************************************************.
******************
Compliance Department
Southwest Credit Systems, L.P.Initial Complaint
08/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I do not owe this debt. I did not sign into contract with southwest credit system I need it remove from my credit reportCustomer response
08/12/2024
The put a collection on my credit report without no notification no mail no phone nothing I though they had to notify youBusiness response
08/26/2024
Complaint Number: 22118054
Consumer Name: *************************
Response Date: August 26, 2024
Southwest Credit Systems, L.P. ("SWC") is in receipt of the above-numbered consumer complaint. SWC takes all consumer complaints seriously and is grateful for the opportunity to respond.
On June ******, ******* placed in our office for collections an unpaid balance of $193.49 owed by *************************, ************, **. According to *******, the account became delinquent in February 2024. This account belongs to ******* and SWC was contracted to collect.
On June ******, SWC sent ****************** correspondence notifying him that the account was placed in our office for collections. A copy of the letter is included with this response. SWC call records confirm that we made several attempts to contact ****************** at his phone number listed on the complaint.
Upon receipt of Mr. ******** complaint, SWC forwarded it to ******* for further review and account validation. ******* provided SWC with billing statements which were mailed to ****************** on August 1******. The bill copies state the name and address of the original creditor, as well as the service address, dates, and charges.The information provided is sufficient for verification of the debt. The bill copies are also attached with this response.******* also provided SWC with the following response:
Researching this BBB complaint, for account **************** the debt of $193.49 is valid.Customer had ******************** at *************************************************** from 2/22/2023 4/17/2024. Last payment made to the account was 3/06/2024 for $170.64.
According to *******, the debt is valid and was properly placed in collections.
****************** may submit a written dispute and supporting documentation to SWC, and that information will be forwarded to ******* for further investigation. He may email the dispute to ********************************** or mail to **********************************
If ****************** believes the account is a result of fraud/identity theft, he may contact *******s fraud department directly at ************** or visit ************************************** to complete the fraud process. A fraud claim may be required for proper resolution.
SWC will continue to work with ****************** to resolve the matter. SWC has ceased collections activity for the account.
If ****************** or the Bureau has any further questions, they may reach SWCs ****************************** at ************ or *************************************************************.
******************
Compliance Department
Southwest Credit Systems, L.P.
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Customer Complaints Summary
752 total complaints in the last 3 years.
293 complaints closed in the last 12 months.