Share
Business ProfileforGOTRAX
Current Alerts For This Business
On May 25, 2021, BBB|NCTX identified a pattern of consumer complaints regarding the marketplace behavior of this company, GoLabs, Inc., dba GOTRAX. Specifically, BBB has received complaints alleging that:
*GOTRAX brand products are defective, broken, or missing parts out of the box;
*Customer Service fails to respond to consumer messages for support and/or refunds in timely manner so as to avoid credit card dispute deadlines;
*Incorrect replacement parts have been sent to consumers and must be re-ordered;
*moreover, consumer requests for refunds are arbitrarily delayed after approval.
After unsuccessful attempts by BBB to contact GOTRAX for a response, this inquiry was closed as Failed to Respond on June 15, 2021.
GOTRAX contacted BBB on January 10, 2022 in effort to respond to this pattern of complaints. The inquiry was re-opened and correspondence sent to GOTRAX on January 12, 2022.
BBB placed GOTRAX on complaint monitoring for one year, concluding January 31, 2023.
On April 18, 2023, BBB concluded review of GOTRAX complaints received from February 1, 2022 through January 31, 2023. Notification of determination was sent to GOTRAX via postal and electronic mail on April 18, 2023.
As of April 18, 2023, GOTRAX has failed to eliminate the pattern of complaints.
Additional business information
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 2201 Luna Rd, Carrollton, TX 75006-6505
- BBB File Opened:
- 2/19/2019
- Years in Business:
- 7
- Business Started:
- 5/1/2017
- Business Started Locally:
- 5/1/2017
- Business Incorporated:
- 5/1/2017
- Type of Entity:
- Corporation
- Alternate Business Name
- GoLabs, Inc.
- Getpuritix.com
- Airfryers.com
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Business Management
- Qiong Li, President/Director
- Mr. Alex Connelly, Vice President
- Mr. Jeffrey Lawrence, Marketing Director
- Mr. Jonathan Huppert, Customer Service Manager
- Contact Information
Principal
- Mr. Alex Connelly, Vice President
Customer Contact
- Qiong Li, President/Director
- Mr. Alex Connelly, Vice President
- Mr. Jeffrey Lawrence, Marketing Director
- Mr. Jonathan Huppert, Customer Service Manager
Customer Complaints
358 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
507 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Kristy M
08/01/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.