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Find a Location

Paul Davis of North Dallas has 1 locations, listed below.

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    Business ProfileforPaul Davis of North Dallas

    Fire and Water Damage Restoration

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    At Paul Davis Emergency Services of Denton, we respond to water emergencies 24 hours a day, 7 days a week and 52 weeks a year. We are highly trained and certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC)

    Products & Services

    Water Damage Restoration / Remediation
    Fire & Smoke Damage
    Mold Removal
    Contents Restoration
    Insurance Clients

    Business Details

    Location of This Business
    2205 Hutton Drive, Carrollton, TX 75006
    BBB File Opened:
    6/25/2013
    Years in Business:
    11
    Business Started:
    6/8/2013
    Business Started Locally:
    6/8/2013
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Paul Davis Emergency Services of Denton TX
    Hours of Operation

    Primary

    M:
    12:00 AM - 11:30 PM
    T:
    12:00 AM - 11:30 PM
    W:
    12:00 AM - 11:30 PM
    Th:
    12:00 AM - 11:30 PM
    F:
    12:00 AM - 11:30 PM
    Sa:
    12:00 AM - 11:30 PM
    Su:
    12:00 AM - 11:30 PM
    Business Management
    • Mr. Ryan Kientzler, Managing Partner
    • Mr. Eric Cagle, Owner/Partner
    • Mrs. Deanna Dotogno, Controller
    Contact Information

    Principal

    • Mr. Ryan Kientzler, Managing Partner

    Customer Contact

    • Mr. Ryan Kientzler, Managing Partner
    • Mr. Eric Cagle, Owner/Partner
    • Mrs. Deanna Dotogno, Controller
    • Mr. Phill Landers, General Partner

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Stephen H

    1 star

    02/18/2023

    RUN FOR THE ***** AND DO NOT USE THEM !!!!

    I was very clear when this process started, I told them clearly I was using them because they said they could do all phases of the project. I was under a time crunch because I am relocating for a new job and this issue had to be corrected before I can list the property for sale.

    It was important for me to have one company working with the insurance company (who was a preferred vendor) all through the process to speed up the process and be most efficient.

    When the area was certified dry... and reconstruction was suppose to start I was told you have zero capacity to take on a new project!?!?!?
    New project, I am an existing project with ************** and just completed phase 2 of 3 phases!?!? It was not that construction would be just delayed - I was told you were not taking on new business for the foreseeable future!!! Did you not know this before you took the project on three days ago??? I said very clearly, I wanted a company who could do all phases and you can't and couldn't when you started this process.

    NOW... I am left with a jacked up closet and scrambling to find another contractor to do 1/3 of the total project (a less attractive opportunity) you were suppose to complete!!!!

    I will NEVER recommend you to anyone... in fact I will find people I don't know to tell this this story of how you screwed me over with your actions.
    I will tell anyone and everyone I know this story - in line at the grocery store, at the ******, my relator, my lender, anyone and everyone. I will use every social media platform to warn others of your organizations unprofessional behavior and how you made a stressful time even worse.

    [******* my coordinator and ****** and team who did the drying were all great - hard working and professional! (they are the only reason you got any score at all)]

    Paul Davis of North Dallas Response

    02/24/2023

    Hello *******,

    Thank you for your feedback. We value our customers experiences so that we can work on continuous improvement. I apologize we were not able to assist you in your reconstruction. But we appreciate the positive feedback you gave our mitigation team.

    Thank you,
    Paul Davis of North Dallas

    Local BBB

    BBB serving North Central Texas

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