ComplaintsforYes Garage Door Services LLC
Garage Door Repair
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Complaint Details
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Initial Complaint
02/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
"Yes Garage Door" (YGD) serviced my garage door initially on 1/31/2024. The door would partially close and then pop back up without closing. The tech said we needed to change out many parts and the cost would be almost $900. He completed the work and the door worked for a day. "YGD" tech returned on 2/5/24 to recheck the door. He looked on as the door button was clicked... the door began to close and popped back up just as it had done the first time the tech came out. The tech smiled and immediately told us the problem was that an obstruction was a little too far over the sensor and he could fix it for another $250. My husband, *******, said, "we already paid $900 and we still have the very same problem as before." The tech replied, "I feel ya." We did not authorize any additional work. The tech left. The next day I called "YGD" and spoke with customer ********************** person, ******. She listened to my complaint, had no additional questions and immediately said the issue would be sent to "Escalation" and that she(******) would call back within 48 hours. On the third day I called and spoke with ******. She said there would be a refund of $150. I requested the full labor cost of $250 be refunded. She commenced yelling, said the decision was final, that she was on "the board" and there was no else I could speak with. I stood my ground for the $250 (did not include the overpriced "parts") so she said I would get no refund at all. YGD did work we never needed and my garage door still has the exact same problem it did $900 earlier. YGD offers no resolution. My experience correlates with all the other negative complaints lodged against YGD. How are these people still in business???Business response
02/20/2024
We spoke to the customer and advised that we would refund more than half of the labor. The customer declined. In order to resolve we will refund the $250 but the charges for the parts stand. It will be sent the same method the customer paid; in a form of a check. It will be mailed out within **** business days to the address on file.Customer response
02/25/2024
I have reviewed the business response and accept this resolution.Customer response
03/13/2024
3/13/24
I agreed to accept "Yes Garage Doors" offer of $250 to be delivered via check within 7-14 days. It is the 19th day and their check has not been received. What options are available to me? Thanks for your assistance.
Complaint ID, ********
Customer response
07/01/2024
the complaint was resolved. thank youInitial Complaint
12/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We hired them to replace a broken garage door motor. We used them in the past for 2 other motor replacements with no issue. When they came out, they suggested replacing the torsion springs on all 3 of our garage doors. Face to face, the technician said that it would be $200 per spring for a total of $600. We agreed. No formal quote was provided because he was in our garage, and we were there with him while he was doing the work. It was completely a verbal quote and agreement. When we received our bill later that evening after the work was complete, we were charged $400 per spring for a total of $1,200. I questioned my wife regarding the quote - thinking that I misheard the price, but she agreed that she also heard $200 per spring. The work was performed on 11/30/23. We received an invoice by email on the same day, and I sent them a response on the same day disputing the amount charged. I've sent 8 follow up emails since. They've only responded twice. Both with the same message - we called and left a voice message, so please call us to discuss. I've received zero calls and voicemails. I've repeatedly sent our phone numbers to them via email to make sure they have our correct contact info. My wife received one voicemail during this time, and it basically said "Please call to discuss". Nobody answers when we call. The invoice documents that they sent to us electronically via email - including one that states "I knowingly waive my right to cancel the contract" - are all electronically signed. None of them are my signature or anything close to the way I e-sign anything. Thanks for any help. I have all invoices and emails.Business response
12/22/2023
We have spoken with the customer and has a refund in the amount of $600 that has been processed back to the card on file.Customer response
12/28/2023
I have reviewed the business response and accept this resolution. We received a refund of $600. Thank youInitial Complaint
10/18/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Overcharges.On October 6 2023, I contacted Elite Garage door repair from a flyer I got in the mail. Technician arrived around 11 am. Told me I need a new motor and new cable to rebalance the door. We verbally Agreed for him to install a new motor the following day and the total cost was going to be $1230. Felt was a bit steep but ok. I asked him for an estimate and he said he was going to send me an invoice as soon as I paid him. So I cut the check and he sent me the invoice as he was leaving. Upon reviewing the invoice I realized I was charged for two cables and two bearings and about $900 worth of labor and NO motor was stated on the invoice. I immediately contacted the company customer ********************** which was extremely rude and stated that the charges were correct.and.As a part of the conversation I stated that was unreasonable to charge for $360 in parts for two cables, and two bearings and $900 in labor for 1 -1/5 of work. I, then, immediately to put a stop on the check and contact to them for the third time to try to reason. I was threatened with being reported to the collection agency in a mechanical lien will be placed on my house.After further investigation, I found out that this company headquarters is in ********** ***** and even the ******************* has investigated them for the same reason. Overcharging people and then threats them by marring their credits. I already have filed a complaint with the ************** Secretary of State, ************************* ************** Consumer Protection and *** which they acknowledge the scam.Someone has to stop this scammers. As of today I tried last attempt, calling the ************** directly, but, as per their practice they hung up on me.Unreal how people can be subject to such a practice andBusiness response
11/03/2023
Attached is the invoice for the service provided to ******************. The first page above the credit card signature line the notes from the tech state " Made an agreement to come back and do third party op install for 50$ -JC." Page 2 of the invoice is the breakdown of the service provided to the customer. We were to return back to the customer's home to install the motor that he had purchased at a retail store. The customer called in stating he was cancelling the payment. The customer is in possession of the parts in his home.Initial Complaint
09/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Our garage door was going up just fine. It hesitated going down, requiring the "button" be held the whole time or the door would stop (or go back up). I thought it was a lubrication problem. Turns out it was a simple adjustment of the safety cameras not being aligned properly. However, that's not what the technician told us. He said because we had a single spring system our door was out of alignment and the ONLY way to remedy this was to install a double spring system. This of course, was not true. After the new double spring system was installed, the garage door operated exactly the same (good going up, hesitate/stopping going down). Upon a return visit, the same technician then said, "Oh, the cameras are out of line" and quickly fixed this minor issue. Would have been great ot only pay for a service charge and not be told we needed to buy a whole new system. We feel this was very deceptive and would like half of our money back. This pays for the new springs and pins we now have but takes out the profit from a new system that we DIDN'T need!Business response
09/18/2023
We will refund the customer the labor charge as she has brand new parts installed in her home. On the invoice it states all sales are final. The amount of the refund would be $263.99 in a form of a check as that is how the paid for the service.Initial Complaint
07/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Yes Garage Door Services, LLC came to our house to fix our broken garage, and it charged us outrageous $708.23 for just part replacement and door alignment. I was out-of-town at the moment, and our house was just with our parent who is 70 years old.The business took an advantage by my naive parent who are old, not so fluent in English, and they decided to charge that insane amount. I called the service at ************ and complained about it. The person who received the phone call said that he will transfer to another department but immediately hung up. Cost breakdown goes like this: $164.99 for 7 feet torsion cable, $124.39 for Cable Off Service with a discount, $263.39 for door balance, and $125 for 8 feet perf angle.There is no way that the service costs that much as well as those cable parts. I demand a refund of reasonable amount, or I would file an official complain and take a legal action.Business response
07/12/2023
The technician that went out to do the installation explained in detail the parts needed in order for their garage door to operate safely. The customer also got the discounts applied to the service. These are the prices on the price sheet. The technician did his job and took over an hour to complete. The customer acknowledged the ********************** and agreed by signing the contract an paying for the service. We do not force our customers, we give recommendations. It is their choice whether or not to proceed. If the customer had declined the recommendation from the technician they would only had been responsible for the service call which would have been $40. Being that they decided to move forward the customer agreed to the charges.Initial Complaint
05/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 04-29-2023 Yes Garage door service installed a Guardian garage door opener. The next day I noticed some of the features we not working like the light sensor coming on so you don't fall down the step in the dark garage and the door closes automatically when left open after 1 minute. So I called the company multiple to inform them. The dispatchers are RUDE and just transferred the calls to voicemails no one ever answered or returned my calls.Business response
05/22/2023
Hello,
Attached is the screenshot of the notes where we did call the customer and left her a voicemail. Also attached is the call made to the customer and left a message. The motor that was installed is not one of our motors. The customer purchased the motor elsewhere. The features she is wanting is not on the motor she purchased. This is not our error as the customer is the one who initially purchased the motor on her own. If the customer is wanting those features she would need to go back to the merchant and see if they could provide her with those features.
Initial Complaint
08/29/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
January 7, 2022 an associate came to my home to give me an estimate. Ultimately he installed a garage door opener. He left me with a non heavy-duty extension cord plugged in to operate the unit. This was $662.94. Immediately there were issues with the unit not working. Three visits later I was left with my own extension cords running from the garage into the basement over the laundry tubs and washing machine. Unsafe, at which point I had to hire an electrician to resolve the issue. I should have been made aware that the was potentially additional work that would need to be done by an electrician to have a functional and safe garage door opener so I could have made an informed decision. Instead of me having to come home to meet the representatives multiple times as they guessed at repairs and attempted to resolve the problem.*******************
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Contact Information
Customer Complaints Summary
8 total complaints in the last 3 years.
3 complaints closed in the last 12 months.