Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Overhead Door Company of Dallas - Residential has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforOverhead Door Company of Dallas - Residential

    Garage Doors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/1/1999

    Years in Business: 63

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1800 Vantage Drive, Carrollton, TX 75006-5617
    BBB File Opened:
    1/1/1986
    Years in Business:
    63
    Business Started:
    1/1/1961
    Business Started Locally:
    1/1/1961
    Date of New Ownership:
    1/1/1973
    Accredited Since:
    2/1/1999
    Type of Entity:
    Partnership
    Alternate Business Name
    • Owen-Adams, L.P.
    Business Management
    • Mr. Robert Deisher
    Contact Information

    Customer Contact

    • Mr. Robert Deisher
    Additional Contact Information

    Fax Numbers

    • (972) 416-4462
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Moses R

    1 star

    08/24/2022

    We have been customers since at least 2011. Despite my dissatisfaction from their last visit in 2019, I was going to give them another chance to fix my garage doors, partly from a 3 yr warranty on the springs, and partly from supporting this business. We were scheduled for anytime from 8 am - 4 pm. The technician called about 230 pm to say he will be coming. Thirty minutes later, he called again to say he is cancelling the appointment based on his 2019 visit. On 10/15/2019, the Overhead Door from Carrollton sent Gary to put in a spring with a 3 year warranty on the large garage door. He had to return on 11/18/2019 as the door would not close completely. In February of 2020, the garage door was still not closing completely and it left a gap on the bottom. We called again and Gary came out. He then proceeded to tell us that he cannot fix this even though he was here in October and then in November with a complaint that the garage door was not closing completely (as he noted on the receipt). He asked me to call the office again to send another person who can fix this. He then left without doing anything despite my argument that he had done two things to the same garage door and he left the bottom unaligned. I called the office twice on 2/21/2020 and 2/28/2020 without any response. Today, after he cancelled my appointment, I called the office and spoke with Sunshine. Sunshine says the spring does not have a warranty but the receipt clearly states 3 year warranty Spring with Gary's handwriting. I indicated to her that she is refusing to come out when there is a warranty on the spring that is possibly the problem. I also informed her that i will file a complaint with the Better Business Bureau for scheduling, confirming it, then cancelling service appointment at the last minute; and for denying a warranty when the receipt clearly states it is still under warranty. The owner is unprofessional, and discriminatory, and does not listen to customer concerns.

    Local BBB

    BBB serving North Central Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.