ComplaintsforGifting Inc

• Initial Complaint

  12/28/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  The first week of December I ordered two blankets and they were to have my grandsons names on them. I have yet to get my order and I cant even track them. Id say they have not been shipped. I want my money back. Its too late now for Christmas.

  Customer response

  02/02/2024

  I received the items with no explanation as to why they were shipped so long after Christmas. No other communication from the company up to this day. 

• Initial Complaint

  06/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Placed an order on 5th **** ***** number *********. They charged my card twice. I raised the concern and they said it will be refunded. I've been chasing it for a month and each time the support says they will refund it. it's a lie. they have been delaying and wasting my time. I've been contacting them but they say generic reply and then start ignoring in the live chat! Absolutely terrible way to do a business.

• Initial Complaint

  12/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed two orders for a basket of Chocolates and a basket of food items for Christmas on December 9th to be delivered on December 16th. They website states items were delivered, but recipient said they have not been. I have attempted phone calls, emails, and online chat and last email received states they are still waiting for the delivery agent in the Philippines to make delivery. Last E-mail received from company : Dear Sir, We understand the importance of your orders and we are too waiting for a reply from our supplier. Our supplier informed that due to heavy rush of season orders, they will confirm; however, please be rest assured that we will get it sorted as soon as possible. We apologize for any inconvenience caused. Regards, *******

  Business response

  03/22/2023

  Business Response /* (1000, 5, 2023/01/03) */ Dear Manager, As per non-delivery claim from our customer. We investigated the issue and noticed that our supplier informed us that both the orders were confirmed as delivered accidentally Hence, we have cancelled the orders and we can now refund our customer for the complete amount. We have informed our customer the same and request you to get it resolved. Regards, ******* CSM

• Initial Complaint

  12/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid $179.90 AUD for 2 products. These were meant to be delivered 06/12/2022. When they did not arrive, I called several times and they answered but no one would speak, I emailed numerous times and contacted via their website's online chat. I was only responded to twice via email where they said they were: 1. Checking with their supplier 2. Checking with the delivery partner After asking for updates, my concerns and complaints were ignored. After reading reviews online, I realised this business is a scam and the products were more than likely never going to be delivered. I have attached evidence of the times I reached out to them via phone, and via email, however I do not currently have evidence of my attempts to contact via their online live chat. I have also included screenshots of the transactions made in Australian dollars.

  Business response

  03/10/2023

  Business Response /* (1000, 5, 2022/12/27) */ Dear Manager, We are sorry to keep our customer waiting for a long time awaiting for the delivery confirmation. In brief, our supplier who accepted the orders was not responding with regards to the non delivery claim. We have anyways, cancelled and refunded our customer in full for both the orders. Regards, Ainsley CSM Consumer Response /* (3000, 7, 2022/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) This business is a scam and needs to be shut down! They had only issued the refund after I notified the BBB, District Attorney of Texas and the Federal Scams Division. They would never have refunded me if not for that, as they have ignored every email and online chat I have sent them regarding a refund or update. All you have to do is read other reviews on this business to realise it is not legitimate and must be shut down. Business Response /* (4000, 9, 2023/01/03) */ Dear Manager, We have neither ignored nor neglected any refund issue. It must have been due to heavy rush of orders from the first week of December. With regards to legitimacy, we have successfully delivered 500 K gifts to our happy and returning clients. However, there are a few bad reviews which you have seen on the name of our website, which does not represent the quality of our gifts and services. We are a legitimate company running successfully for 17 years. We are once again very sorry that our customer had encountered the disappointment for both the orders. Regards, Abhijeet ***** Business Brand Head Consumer Response /* (4200, 11, 2023/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is an incorrect statement. All seemingly "5 star reviews", of which there are very few, seem to be from people who seem to be employees or members of family of the employees of this company, Almost every single review I have read on multiple webpages, google and the BBB website in particular make reference to this business being a scam. I was not notified of the refund occurring, and once again when I had directly requested a refund from the business, they said they passed this to their accounts team and someone would be in contact with me soon. No further contact other than here via the BBB has been made with me. This business is run in a way which is appalling with customer service, communication and furthermore, having the ability to even deliver the products they are advertising. There is little proof that they have ever fulfilled an order in their years as a company, other than reviews I have found which are for their wider business, not winestogift.com which I believe to be a scam. With regards to Gifting Inc/GiftsnIdeas (the wider business/parent company), almost every review mentions this business is a scam and several have made reports to the US Fraud Division and here on the Better Business Bureau. Again, I am unsure how this business is still standing with this many complaints and files against them, however I believe if there end up being enough customers scammed out of their money in the US, that a class action suit would be coming their way shortly. The Better Business Bureau should assist in having this scam business shut down, as well as their other, smaller and equally as fake business fronts. The reviews I have found for people who received their orders, have all said items have been missing or the quality was far from that which had been advertised. I made two mistakes here, the biggest being ever ordering from such a scam, and the second being not downloading transcripts of each call I managed to finally have with someone from their team. Furthermore, this business is registered in Carrollton, Texas, however as Google shows they are actually operating out of India. Unsure how this is even possible and further states my point that this is most definitely a scam, thought out to prey on those who do not double check before ordering. None of their contact numbers work other than their "415" number which is actually a San Francisco area code, I now realise, so again, they must somehow have registered a phone number in the US which they are using in India. I do not believe they actually have an office at their stated address on their business registration forms and believe that this should be looked into. All in all, a horrible business, a set of scammers, poor customer service skills, and made up roles of people who actually work here.

• Initial Complaint

  07/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This request relates to an existing complaint (************************************) I submitted to you. I had thought you had closed this complaint. However, I am resubmitting this follow-up complaint using the original complaint number as instructed in a recent note from you: On April 21, 2022 I filed a complaint with you (************************************) concerning this company's refusal to refund $86.15 to me for an item I had ordered from them but was never delivered. You convinced them a refund was appropriate and on May 9, 2022 I received an email from them (and you must have, too) indicating they agreed to refund the money to me. Based on this you closed the complaint. However, I never received the promised refund. I emailed their customer service on May 10, and June 6, asking when I might see the refund. On May 10 they responded: "Thank you **** for your understanding. We will keep you updated once the reversal of the disputed charge is back to normal from our payment gateway. Regards, *******". On June 6 they responded: "Hi ****, so far, we have not received any intimation from our payment gateway. Be rest assured that once the reversal of the disputed charge shows up, we will be refunding you the complete amount. Regards, *******". On July 2 I again wrote to them about when I might receive the promised refund and this time, I received no reply. I feel even though they promised to refund me the money they in fact have no intention of doing so and are just trying to wear me down hoping I'll give up seeking the refund rightly due me. The money is not important to me. For me this is a matter of principle. If you can help me get the refund, I would gladly donate it to you, or to a charity of your choice, as thanks for your help with this!

  Business response

  08/24/2022

  Business Response /* (1000, 5, 2022/07/15) */ Dear Manager, We understand the importance of the refund and we would surely like to provide to our customer without any delay. We would request you to go though the attachment provided by our payment gateway. The dispute is still showing ON and there is no way to provide a refund. The customer must have reversed the charge; however, the customer's bank needs to notify our payment gateway which does not seem to be happening. Once our payment gateway shows the reversal, we will happily refund the customer back into his account. We truly apologise for the inconvenience caused. Regards, Customer Service Manager

• Initial Complaint

  06/13/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I made two (2) purchases through giftnideas.com. The first order (#XXXXXXXXX at $78.95), which consisted in a small basket full of snacks and candy, was made on 06/06/22, and the second order (#XXXXXXXXX at $174.15), which consisted in a large basket full of cheese, crackers, and the sort, was made the next day, 06/07/22. Both order were gifts from my mother and myself to my sister that lives in Warsaw, Poland. What giftnideas.com delivered was not even similar to what we ordered through the website. They delivered two small baskets full of chocolate, and nothing else. We filed a claim with them directly on 06/09/22 and we haven't heard about a resolution yet. We want giftnideas.com to deliver to my sister what we paid for or refund us.

  Business response

  08/04/2022

  Business Response /* (1000, 5, 2022/06/17) */ As per the phone conversation with our customer service associate and the customer, who could not speak in English was requested to speak to the recipient to clear this complaint. Later, the executive managed to call the recipient and was convinced by providing a partial refund of 20% for only one order (XXXXXXXXX) and added that the other order (XXXXXXXXX) had no issue. We have now provided a partial refund as requested and hoping to close this case at the earliest. Consumer Response /* (3000, 7, 2022/06/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The vendor refunded 20% from the 2nd order ($34.83 out of $174.15 for not doing their job) which I find offensive. They refuse to submit a refund for the first order. I don't think any of this is fair. Business Response /* (4000, 9, 2022/06/24) */ Dear Manager, There seemed to be some miscommunication and we apologize for the inconvenience caused. As per the phone conversation with our customer service associate and the recipient, we have already partially refunded of 20% for the second order# XXXXXXXXX. Requesting to close this case at the earliest. Regards, Customer Service

• Initial Complaint

  04/21/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Saturday 4/16/2022 I ordered a carrot cake online from giftsnideas.com to be delivered to a friend of mine in Canada. The delivery date offered was 4/18/2022, which was desired since it was a birthday present. I charged the purchase on my MasterCard. The total amount was $86.15. They emailed back saying the charge was denied and asked for a scanned image of the credit card and a photo ID. I emailed this information and received a subsequent email saying the order would be processed (4/17 @ 7:15am). On Monday, 4/18 @3:26pm, they emailed to say they couldn't provide a carrot cake and will be delivering a chocolate cake. On Tuesday, 4/19 @ 11:23am they emailed to say the delivery address I provided was incomplete and couldn't make the delivery. The address was not incomplete and it was accurate and I emailed them saying so. I resupplied the original delivery address. I also asked for a refund but they claimed the order was "well processed" and would not provide a refund and they would attempt to redeliver the cake. Later that day, having not heard from them, I again asked for a refund but got no response. On Wednesday, 4/20, @2:42pm I again requested a status on the order but got no response. I would like a refund of $86.15 the original amount I paid them.

  Business response

  06/02/2022

  Business Response /* (1000, 7, 2022/05/09) */ We completely understand the disappointment and we reacted the same with our supplier. We received a confirmation from our supplier to provide our customer a complete refund. As our customer has raised a charge-back, we have requested our customer to kindly reverse the charge so that we can initiate the refund back into his account. Consumer Response /* (2000, 9, 2022/05/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company I purchased the undelivered item from has offered to reimburse the amount of money I paid them. This is exactly the response I was looking for. Earlier, I asked my credit card company to dispute the charge and attempt to recover the amount of money I paid Gifting Inc. I recently explained this to them when they contacted me via email. I am ready to supply any additional information in order to complete the refund process.

• Initial Complaint

  01/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Date of the transaction- January 11, 2022 Tried to work with the online chat- that was a mistake it did nothing. Emailed on 1/12/22 to cancel the order. Called on 1/12/22 spoke with Ali he said he couldn't see my email, please email it again. So, I resent the email. Ali then proceeded to say he can't help me. I have no shipping tracking number, the recipient has NOT received the gift. I would like a refund for my order.

  Business response

  02/24/2022

  Business Response /* (1000, 5, 2022/02/02) */ Dear Manager, This is with regards to our order number XXXXXXXX going to Renaud in France for delivery on Jan 20th 2022 We have received this order from *** * ******** <************@ringcentral.com>. We truly apologise for any inconvenience caused as our supplier did not have the requested product. We spoke to our customer and as she was not interested in the substituted product, we have gone ahead and cancelled the order as per her request. Regards, Customer service

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩