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Find a Location

Englert LeafGuard has 1 locations, listed below.

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    Business ProfileforEnglert LeafGuard

    Gutter Cleaning

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2440 Lacy Lane Suite 106, Carrollton, TX 75006
    BBB File Opened:
    1/14/2013
    Contact Information

    Principal

    • Dr. Lytle

    Customer Contact

    • Dr. Lytle
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Finding a gutter cleaning company

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/30/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    As a new homeowner, I scheduled an evaluation and quote for rain gutters on my house (1/16/24). After 5 hours of detailed explanations of how the gutters would save my foundation from flooding and mold in my basement, I was pressured to sign an agreement for $24,000, with the caveat that "you have 72 hours to cancel". The only contact info I received is a cell phone number to who I am told is the *** *************************. The next day I called that number to cancel, and he would not accept it. I have no paperwork. I called again and he removed part of the work to lower the price to approx. $18,523. I said I would think about it, and called back to cancel the whole project. I was told "the workers are already on their way." They installed half of the system. There were mistakes made and pieces missing. Still no paperwork or receipt. I do not have a business address to contact in writing. A week later I received a notice from *************** stating that an account was opened in my name at *****% interest rate; I called immediately to stop any payment but was told that the full amount was already charged to the account on 1/25/2024, accruing interest. The work is not finished, the gutters that are installed do not keep water out of the basement as stated, and and the **** is not answering his phone or returning my calls. All of this is going on during my 60-hour work-week. It now appears that this business HQ is in **********, or *****, not "Western **". This is a terrible way to do business.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Tracy S

    1 star

    06/20/2022

    Please be aware that Leafguard advertises that you will no longer have to clean out your gutters and climb a ladder. This is false!!! We had Leafguard install new gutters on our house in 2018 and we have to either have Leafguard come out and clean the gutters or we have to get on a ladder and clean out the birds nest continuously. After a heavy rainstorm our basement leaked water (our house was built in the 1960s and the basement has never leaked before and our downspouts go into underground tile) when we looked to see what was going on a bird nests had washed into our downspout and clogged up the flow of water and caused leakage to go into a corner of the basement. Luckily the leak was caught early enough that not much damage was done. Our neighbors even comment and laugh about the amount of nest building that goes on in our gutters. Leafguard recently claimed that they have brackets that will close up the gap and 5 minutes after the company came out and installed them the birds were back building their nests. The gutters are very pricey and not worth the money you are better off getting screens and putting them on your existing gutters.

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