Customer ReviewsforElephantStock

If You Want A Refund Good Luck On 1/16/24 I placed my order. They immediately took the money. 24hours latter they want me to:"Please make sure to send us a copy of your statement showing the same billing address on your order. Also, do not forget to mask any personal or confidential information before sending it to us for privacy and confidentiality."If they have a problem with my payment the time to notify me is before you take my money. No for an order of less than $100 I am not going to be treated as though I was buying a 200K original work of art. So I ask for a refund. They took the money right away. getting it back is a lot harder.First they want to waste my time explaining why they have this policy in place. i don't care why they have this policy in place. I want a refund.Finally someone gets back to me:The refund will be processed within ***** hours. Once refunded, please allow 3-5 business days for the funds to be allocated back to the original form of payment used for the purchase.The last item I needed a refund for took less than 24 hours.15 emails latter, and I'm STILL WAITING FOR A REFUND!

Our sincerest apologies for any inconvenience you've experienced regarding your recent order with us, **************. I completely understand your concern regarding our high-risk order policy and the subsequent request for additional verification. Our intention behind this policy is to ensure the security and safety of all parties involved, including yourself. It's an automated process embedded in our shopping platform, triggered by various factors aimed at preventing fraudulent activities.I apologize if the timing of our notification and request for verification seemed untimely and caused you inconvenience. I want to assure you that your decision to decline our request was respected, and as per our standard procedure, the order was canceled, and a refund was initiated promptly (as a matter of fact, the same day as your request).Regarding the timeline for the refund process, while we typically mention a 3-5 business day allocation for the funds to reflect back to your original payment method, it's often much quicker, usually within 24 hours or less. I'm glad to clarify that the refund was processed on the same day as your cancellation request, and I'm optimistic that it's already reflected in your account.Your feedback is incredibly valuable to us, **************, and I want to assure you that we take it seriously. We're continuously reviewing our policies and procedures to ensure a smoother experience for our customers while maintaining the necessary security measures.Once again, I apologize for any frustration or inconvenience this situation has caused you. Please know that we deeply appreciate your understanding and patience throughout this process. If there's anything further we can assist you with, or if you have any additional concerns, please don't hesitate to reach out.Thank you for considering us for your artwork needs, **************. We hope to have the opportunity to serve you better in the future.

We ordered multiple pieces of art. We were told that the order was ready to ship. All of a sudden, this business emails ** and says we must send a copy of our CREDIT CARD STATEMENT to them! What? We have perfect credit. No problem with our card/account. Called them to ask why. No response. Tried another order, SAME result they want to look at our credit card statement! This place seems like a scam waiting to prey on people silly enough to send them their credit card statements. Would you like our social security number too elephant stock?!

Thank you for sharing your concerns with us regarding your recent experience with our high-risk order policy. Our sincerest apologies for any frustration or inconvenience this situation may have caused you. Please know that it was never our intention to cause distress or make you feel uncomfortable.I completely understand your apprehension regarding providing sensitive information, such as your credit card statement. Our company takes security very seriously, not only for our customers but also for our business. The request for proof of purchase or a payment method statement is part of an automated process set up on our shopping platform to safeguard against fraudulent activities. This process helps protect both parties involved in the transaction.Regarding your specific order made on the 3rd of January, I see that it was flagged as high-risk, triggering our standard protocol of requesting additional verification. I understand you mentioned having perfect credit, but our system flags orders due to various factors, and it doesn't necessarily mean that someone has bad credit or that an order is fraudulent. I apologize if this was not communicated clearly to you. Our fraud specialist reached out to you promptly on the 4th of January, seeking proof of billing showing only the proof of transaction, with the intention of respecting your privacy by avoiding or masking unnecessary details.I completely respect your decision to decline our request for additional documentation. Please rest assured that we would never intend to invade your privacy or request any information beyond what is necessary to ensure the legitimacy of the transaction.Your feedback is invaluable to us, and we will use it to improve our communication and processes moving forward. If you have any further questions or concerns, please don't hesitate to reach out to us.Thank you once again for bringing this matter to our attention, *******. We sincerely appreciate your understanding and patience.