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ComplaintsforN&T Electronics
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Complaint Details
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Initial Complaint
06/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I bought AirPods in April 2023 but never received it (order *****). I checked every possible delivery location in my apartment on the day of the delivery and many times during the last month, but it never appeared. **** shows it was delivered to the garage, but I live in an apartment and our garage is a 6-floor building with no space to store packages. I asked **** to confirm the delivery location, they said mailroom, but no photo proof of the delivery. I asked my apartment leasing office to check the security camera footage, they said Unfortunately we were not able to confirm the package was delivered. Ive been looking for the package and contacting ****, my leasing office, and the seller multiple times since April. The seller did not offer any help, all they did was saying they are sorry but theres nothing they can do because **** tracking does show delivered. I understand that tracking shows delivered, but it just says delivered to garage in *********, *****, who knows which garage in ********* they delivered to? Ive been living in this apartment for over a year and never had a package delivered to the ********* tried to let the seller know that its possible that the package was delivered to a wrong location, but the seller did not offer any solution and just told me to ask **** for an official letter. I opened a case with ****, who told me to ask the seller for refund or replacement. Then I asked the seller for refund or replacement, who told me to ask **** for an official letter. This is going nowhere
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.