Business ProfileforAmeriFlex

Ameriflex is my employer's new FSA provider. I submitted my claim for reimbursement of $240 for services rendered by ************** during 2023 (3 office visits). Prior to the 3/31/24 deadline for 2023 claims, my claim and records were twice submitted - initially on 2/13/24 and again on 2/27/24 with the additional supporting records requested by Ameriflex. When my claim was denied the second time on 2/27/24, I called ***************** The representative I spoke with confirmed that I had submitted all required records, put me on hold a few times to speak with a supervisor, and eventually told me the claim would be resubmitted as they could find no reason for the denial. Several weeks passed but I heard nothing further from Ameriflex. I called **************** again in April and spoke with a male representative who was very apologetic about the issue still being unresolved. He also reviewed my account and confirmed that my claim and all of the records were in order but they seemingly had never been resubmitted. He assured me that the claim would be processed immediately and I should hear back from Ameriflex within the next 5-6 business days. Again, I heard nothing further from Ameriflex. I did not get the names of the representatives I spoke with, but both confirmed that the calls would become part of my account file. I called **************** again today at about 4 p.m. (PST) to see who I should file a complaint with. When he told me to submit it to **************************************** and confirmed that all other inquiries are also sent to this email address - I decided to skip what I believe would be another useless attempt to have Ameriflex process my claim and issue my reimbursement check. Ironically, they approved my claim for the medicinal tea that ********** prescribed, yet denied my claim for his office visits. I note that the subject $240 they are holding was deducted from my pay and is for services provided over one year ago. Thank you for your assistance. *********************