ComplaintsforJellyfish Lighting
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Complaint Details
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Initial Complaint
02/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Jan 30, Jellyfish Lighting arrived at my home to install permanent lighting, during the installation while in the attic a worker stepped through the foam insulation into the garage. While on the roof eve, a hole was cut out in the siding to presumably run wires. The workers chose not to use the hole that they created and instead ran the wires through the existing outdoor camera subsequently shifting the camera angle and leaving the hole in the siding.Business response
02/28/2024
Initially we were advised by the customer (*****) that ***** would hire her own contractor for repairs and would send Jellyfish the invoice for payment. From the time frame of January 30th to February 7th, There was no communication from ***** regarding contractor payment etc. By February 13th contact with ***** was made and the above was mentioned. ***** response was along the lines of "this should not be her responsibility" which I can understand. ***** and I agreed to schedule our service technician to do a walk thru with ***** to address all areas of concern which was 2/19/2024. As of today 2/28/2024 all items have been addressed and/or repaired.Customer response
02/28/2024
I am rejecting this response because: I contacted their main office in **** on several occasions also I have text messages from their representative because the office in ****** would not respond. I sent several emails to ****** and their inbox with no response when I got a separate estimate and wanted them to approve the work. THE work as of Feb 28, 2024 is NOT done, the contractor they hired has not been back to the house to complete the work, citing insufficient ladder and equipment to complete the work and that the office would call me and they have yet to call.Business response
02/28/2024
We do not have any intention on charging your account until all repairs have been addressed. That is our policy. You spoke with ********* in the ****** office on 2/13 and at that time there was no mention of an estimate waiting for an approval. We are in contact with you and have every intention to repair all items of concern/damage.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.