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          LEATHEROLOGY has 1 locations, listed below.

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            Business ProfileLEATHEROLOGY

            Leather Dealers
            BBB accredited business

            Contact Information

            4488 Plano Parkway

            Carrollton, TX 75010

            Get Directions
            Visit Website
            (800) 818-4478

            Business hours

            7:30 AM - 6:30 PM
            Business Hours
            7:30 AM - 6:30 PM
            7:30 AM - 6:30 PM
            7:30 AM - 6:30 PM
            7:30 AM - 6:30 PM
            7:30 AM - 6:30 PM
            7:30 AM - 6:30 PM
            7:30 AM - 6:30 PM

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            Customer Reviews

            1.75/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/1/2013

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            4488 Plano Parkway, Carrollton, TX 75010
            BBB File Opened:
            3/19/2013
            Years in Business:
            31
            Business Started:
            1/1/1993
            Business Started Locally:
            1/1/1993
            Business Incorporated:
            12/19/2001
            Accredited Since:
            4/1/2013
            Type of Entity:
            Corporation
            Alternate Business Name
            • DC International Group, Inc.
            Hours of Operation

            Primary

            M:
            7:30 AM - 6:30 PM
            T:
            7:30 AM - 6:30 PM
            W:
            7:30 AM - 6:30 PM
            Th:
            7:30 AM - 6:30 PM
            F:
            7:30 AM - 6:30 PM
            Sa:
            7:30 AM - 6:30 PM
            Su:
            7:30 AM - 6:30 PM
            Contact Information

            Principal

            • Mr. David E Hartfield, President
            • Mr. David T. Liu, Vice President
            • Ms. Kathy Liu, Secretary/Treasurer

            Customer Contact

            • Mr. David E Hartfield, President
            • Mr. Vijay Kumar, Senior Customer Service Manager
            • Mr. David T. Liu, Vice President
            • Ms. Kathy Liu, Secretary/Treasurer
            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/20/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I placed order WEB2-003541865 on 7/4/24 for a large jewelry case in color ******** for $90.21. I received the jewelry case in color Brown instead. I immediately contacted the company to tell them of the problem, and I set up a return on their website. I sent it back to them following their instructions, and they received the wrong item back on 7/15/24. I have still received no refund. I expect a full refund, with no deductions for shipping either way, which is only fair considering that they sent me the wrong item. It is strange to me that the company doesn't provide a prompt refund, especially when the situation was their mistake! Please help me get a refund to get this situation over with.
            Read More
            Read 3 More Complaints

            Customer Reviews

            12 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Michael D

            07/23/2024

            I order 2 different products from Leatherology. One I like and kept. The other was too small for what I would use it for. I returned the one I could not use about 1 month ago and have heard nothing in return. I have attempted to call them during the hours they indicate on their website as 7:30 am CST to 6:30 pm CST. I have tried to reach them and have had no luck whatsoever. I have looked for my return on their website and see nothing! It is now 9:45 am CST and I have tried 3 times in the past half hour and I receive a recorded message regarding the hours to call, which I followed. Their message quickly finishes with "You have reached us outside of businesses hours which are 8am CST to 6:30 pm CST" and then there is an instant disconnect on their end.I was looking at additional purchases but will not follow up with them based upon a company that hides behind recorded messages! My rating is 0 Stars but I don't think you are allowed to do that!

            LEATHEROLOGY Response

            07/24/2024

            Thank you for bringing this to our attention.We sincerely apologize for any inconvenience you have experienced. Regarding your return, we have not received a scan from ***** indicating that the return label we provided has been used, which means we have not been able to process your return yet.Additionally, we acknowledge that you attempted to call us during a company-wide training session, which may have caused some disruption in our phone service. We understand your frustration and want to assure you that we have other methods for you to reach us, including email directly through our website.We apologize once again for the inconvenience and appreciate your patience and understanding.
            Read 11 More Customer Reviews

            Local BBB

            BBB serving North Central Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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