Business ProfileforTitan Chair LLC

I bought this massage chair in May and just after the return period passed, it started ti make loud noises that was not present initially. We contacted warranty support and initially they were very helpful. However, after we provided a video I started to be neglected. I stopped getting emails and everything I called support they told me someone would get in touch with me. After weeks of radio silence I called support looking to speak with a manager only to be told that a manager would call me back. Of course no one called me back. Finally, I refused to take the same response and said I needed to find a resolution to this and they finally put me in touch with the original tech rep that was in charge of my ticket. When I explained ti him my frustration his response was " do you want help or not" And when I asked for his supervisor he stated he didn't have one and that he was the only one that could help me. This is totally unacceptable. People spend thousands of dollars purchasing items from this company only for them to neglect customers. I refuse to allow my hard earned money be wasted on an item that is supposed to be covered by warranty. This company has no way for customers to speak with supervisors. Of the tech rep isn't happy then the customer is just unlucky and have to live with their faulty item. I need resolution fast! Either that or give me my money back! Ceo/VP/Executives! This is absolutely unacceptable! Please call me or reach out to me as I plan to get a resolution to this one way or another. People need to know that this company neglects its customers. I'll be waiting for a response before heading over to social media and reporting agencies to expose this company for their practices if a resolution isn't found.