Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amount: $1,366.95 I purchased 3 dirtbikes on October 27, 2024 with intentions of giving my three children the dirt bikes on Christmas. Christmas Eve my husband put them together and everything seemed fine Christmas morning we gave them to our kids.. about 20 minutes after we gave them to the kids the blue dirtbike started dumping gas so we immediately emailed (12/25) and requested a new carburetor and fuel filter and didnt receive a response until 12/28 to which the customer service representative gave us pricing & we were going to purchase the products but the customer service representative ended up saying that she was able to warranty the parts and we would just have to pay shipping so the customer service representative requested our address we responded with our address and never heard anything back and never received any parts. Due to the one not running correctly we didnt allow our kids to ride them again until Tuesday (1/2) yesterday only 2 of my children got to ride theirs seeing as how the blue one hasnt ran since the day they received them. During the ******************************************************************************************************************************* the oil so we emailed again, to which the customer service representative said they will send our case over to management to review for a refund. We confirmed we wanted the case sent to management for a refund and they sent back stating that we were outside of our warranty to return, but the motor and parts were still under warranty so we in turn responded to that email and stated we would take replacement parts for the blue and a motor for the green where the motor had lost compression. During that time, we were allowing our other son to continue to ride the red dirtbike until the throttle started sticking so my husband decided to email and stated that we needed a new throttle cable, shortly after that email the throttle stuck again, causing my son to crash and get injured.

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a bike from SYXmoto December 16th it arrived December 21st for my son for Christmas. I didn't wait till Christmas to take it out because some of the parts have several days to be reported to be replaced. As I was putting the bike together I noticed the front brake disc what's bent. After that bike was totally put together try to start it and it wouldn't start. Just made it weird ticking sound which made me think it was the starter. But I did some research and a smarter thing to do was check the battery first so I bought a brand new battery on my own. It started up I wrote it for 1 minute and it killed the battery that I bought brand new That's when I knew it was a different problem I had. I notified SYX Moto told them that I would like a full refund. They accepted my refund but being this is my first time sending back a package I didn't know what I was doing so I called back **** spoke to a representative I told her that I threw away the crate that it came in because I wasn't planning on saving it for something brand new that they guaranteed would work. Plus I live in an apartment complex that doesn't have much storage. She told me don't worry just print the label out take it to ***** and they will wrap it up. I went to ***** that was not the case they told me that I will have to pay for it myself to get it wrapped I said oh no I'm not coming out of my pocket of any more money. I got in contact with SYX Moto let them know the situation that I threw away the crate could they send me a new one they told me they just ship the bikes out. And wherever the bike came from they package it and send it to them then they send it out.they said sorry for my troubles and that was it. So now I'm just stuck here with a brand new bike that doesn't work at all please help me

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased for Christmas present on 11/30/******* assembled 12/24/23 and child started using following day. Out of box bike was under powered, could barely go over grass covered flat ground. 12/29/23 informed company of concerns about the extreme lack of power bike had and its inability to go anywhere close to 8 miles of advertised, nor even make it to and from local park that is located less than 1 mile away. They felt batteries were the issues, sent new ones out. Replaced batteries around 1/12/24 and ow the bike could make it to park and back, but just barely but is still way under powered and nothing like description. In the span of about 2 weeks, bike was hardly used but went to go use it around 2/1/24, bike would show power on but do nothing. ************* and was told controller failed. So now wait for them to send another part, they could not provide any diagrams or directions with replacing, so had to take center of bike apart to replace and hope I got all wiring connections when part finally arrived on 2/12/24. So bike down 2 times and hardly used in less than 1 month. Fast forward to 5/29/24, bike is lightly used, garaged kept, and now, while my son was riding, both front shocks fail, causing him to almost crash, thankfully he regained control and slowed down. ************* about this third failure, obviously not happy and the best they can do for me is give me "free shipping", I went back and forth with customer service and told that the best they can do for me is give me the free shipping and $10 off. Three failures in less than 5 months of very little usage. I have seen other complaints of failures with same bike. This bike is a lemon, a failure, safety hazard, and they know it and continue to sell.

  Customer Answer

  Date: 07/02/2024

  In addition to the BBB complaint filed, I have attempted to leave reviews on their website under this product specifically. They never post them, so they are picking and choosing which reviews they want to display. Another act of shady business practices in my eyes. 

  Business Response

  Date: 07/10/2024

  To whom it may concern,
  We regret any inconvenience caused by the customer's experience with our after-sales service. Regarding the recent issues with the order, we would like to clarify our position.
  
  Initially, when the customer reported issues with their bike, particularly regarding its functionality, we promptly addressed the matter by replacing the batteries and controller. This swift action restored the bike to its proper working condition without further incident.
  
  Subsequently, after a period of three months, the customer contacted us again, citing damage to the bike's front fork and requesting a replacement free of charge. It's important to note that our standard warranty covers manufacturer defects for a period of one month, which had already expired by this time. This is our warranty policy: Warranty Policy SYX MOTO
  
  Despite the expiration of the warranty, we were committed to ensuring the customer's satisfaction. Therefore, as a gesture of goodwill, we waived the shipping fee and provided a $10 discount to assist with the necessary repairs.
  
  We totally understand the situation of customers very well, and we remain dedicated to providing excellent customer service and addressing any concerns promptly. But we also hope to get understanding and support and sincerely hope we can get your help. Looking forward to hearing from you.
  Have a nice day.
  Sincerely,
  SYX MOTO Team

  Business Response

  Date: 07/10/2024

  To whom it may concern,
  We regret any inconvenience caused by the customer's experience with our after-sales service. Regarding the recent issues with the order, we would like to clarify our position.
  
  Initially, when the customer reported issues with their bike, particularly regarding its functionality, we promptly addressed the matter by replacing the batteries and controller. This swift action restored the bike to its proper working condition without further incident.
  
  Subsequently, after a period of three months, the customer contacted us again, citing damage to the bike's front fork and requesting a replacement free of charge. It's important to note that our standard warranty covers manufacturer defects for a period of one month, which had already expired by this time. This is our warranty policy: Warranty Policy SYX MOTO
  
  Despite the expiration of the warranty, we were committed to ensuring the customer's satisfaction. Therefore, as a gesture of goodwill, we waived the shipping fee and provided a $10 discount to assist with the necessary repairs.
  
  We totally understand the situation of customers very well, and we remain dedicated to providing excellent customer service and addressing any concerns promptly. But we also hope to get understanding and support and sincerely hope we can get your help. Looking forward to hearing from you.
  Have a nice day.
  Sincerely,
  SYX MOTO Team

  Business Response

  Date: 07/10/2024

  To whom it may concern,
  We regret any inconvenience caused by the customer's experience with our after-sales service. Regarding the recent issues with the order, we would like to clarify our position.
  
  Initially, when the customer reported issues with their bike, particularly regarding its functionality, we promptly addressed the matter by replacing the batteries and controller. This swift action restored the bike to its proper working condition without further incident.
  
  Subsequently, after a period of three months, the customer contacted us again, citing damage to the bike's front fork and requesting a replacement free of charge. It's important to note that our standard warranty covers manufacturer defects for a period of one month, which had already expired by this time. This is our warranty policy: Warranty Policy SYX MOTO
  
  Despite the expiration of the warranty, we were committed to ensuring the customer's satisfaction. Therefore, as a gesture of goodwill, we waived the shipping fee and provided a $10 discount to assist with the necessary repairs.
  
  We totally understand the situation of customers very well, and we remain dedicated to providing excellent customer service and addressing any concerns promptly. But we also hope to get understanding and support and sincerely hope we can get your help. Looking forward to hearing from you.
  Have a nice day.
  Sincerely,
  SYX MOTO Team

  Customer Answer

  Date: 07/10/2024

  I am rejecting this response because:  yes they gave me parts for the fist two failures where bike did not work, shortly after there was another failure, this time my child almost crashed due to the early failure of the front forks. Three failures in less than 5 months of owner ship is unacceptable to me as a customer, but they will just continue to state they have a 30 day warranty, I'm still left with a bike that I'm not sure will fail again. We haven't even gotten 30 days of use out of it, I would be surprised if there is even 30 hours total on it. Its does not perform as stated on their website, its under powered, charges do not last as long as they state and cant even be used offroad like a true dirt bike should because of the lack of power.  Look at all the other complaints here or on other websites. I have even tried to leave reviews with their website but they do not post them, appears they will only post positive ones, which again, makes you think, are they being honest?I have even seen on Syx Moto customer pages where customer have received the same bike and they don't even work out of the box. It appears this is a failed product that they are continue to sell and dupe customers with. I am stuck with a bike that is nothing but failures in less than 5 months of owner ship. 

• Initial Complaint

  Date:10/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a brand new dirt bike off this business website syx motor, delivered august 26 for our son for his birthday in September . Since arrival the bike does not run. It will not start without choke on and when we turn off it turns off. We have emailed many times about the issue and keep getting the same response on how they believe to fix it. They state to turn choke off and start.. which we have clearly stated we cannot do. Now they want us to take to repair shop and spend more money on a brand new product . We have asked for refund multiple emails and they kept pushing it out until now we are past our 30 days for warranty. All I want is a refund and then to provide cost to ship back . As we should not have to pay for a broken item .

  Business Response

  Date: 11/02/2023

  To whom it may concern,
  We are so sorry for not offering a perfect after-sale experience to this customer, but regarding this order we dont think we are responsible for any bad feedback. 
  Regarding the customer's bike not stay running, we are happy to solve the problem for the customer first. After the customer raised questions, we consulted the engineer and told the customer that the choke should be opened in the ON position to keep the it running, but the customer always stressed that the bike could not run if the **********;was in the OFF position. This led to several back and forth conversations. We do not undertand why the customer wants to put it off, just like to run a bike with no oil, that is impossible.

  Secondly, due to the customer's continuous feedback that the bike cant run continuously, we agreed the customer for a refund. Although the order has exceeded the warranty period, we are still willing to provide the return and refund service to the customer. We also told the customer that we would send him a return label after he sent the photo of the package, and we would give him a refund after receiving the return at our warehouse. In addition, our return label is prepaid. According to our return policy, we can't provide a full refund. Please review the link: *********************************************************
  We dont think we are responsible for any bad feedback. Please help us repeal this compliant. Thank you.

• Initial Complaint

  Date:09/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased bike, wouldnt start from day 1. Proper fuel, choke, voltage, etc. I have many dirt bikes and understand engines. Not user error. Finally got the bike running, once. Electric start doesnt work although battery reads **** volts. Battery states it only needs ****v to start. That is not true. Pulled the pull start, yes even steady pull, and it started clicking immediately. **** thing broke on the very first pull. Syx offers weak warranties, 30 days HAHA theyre built to fall apart. Company is a scam. *** reached out multiple times over a 30 day period asking for help, and only AFTER the warranty expired did I receive a response telling me they cant help because its out of warranty. If they had responded in a timely manner, it wouldnt have been out of warranty. 30 day warranty is bogus for a company to offer also. Gas tank was loose and had a hole in it. Leaked gas all over my kid. Refuses to start. Fully charged battery - electric start doesnt work. Ive had to replace the fuse ATLEAST 5 times because every time I try the electric start it blows the fuse. Its not fair to a consumer to sell junk items at high prices and do NOTHING to satisfy the customer. Filing complaints with corporate SYX, Amazon, BBB and attorney generals office.

  Business Response

  Date: 11/02/2023

  To whom it may concern,
  We are so sorry for not offering a perfect after-sale experience to this customer, but regarding this order we dont think we are responsible for any bad feedback. 
  Firstly, we can't find his order information with the name, address and the phone number in this compliant. If you can provide more useful order information that we can kindly provide technical support and after-sale service under the warranty.

  Secondly, from this compliant, we can see that his order is out of warranty, please review the link: ***************************************************************; we can still kindly provide technical support  for the customer.
  We dont think we are responsible for any bad feedback. Please help us repeal this compliant. Thank you.

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an engine on May 1st 2023. I paid $153.12. There is less than two hours on the motor and it has lost all spark. I have tried their live chat which is only a generic txt line, to get this resolved. I am only getting a generic answer back which goes in circles. There is no other way to contact them, I have tried thee times

  Business Response

  Date: 09/08/2023

  To whom it may concern,

  We are so sorry for not offering a perfect after-sale experience to this customer, but regarding this order we dont think we are responsible for any bad feedback.

  The customer purchased the engine on May 1, 2023, and did not contact us until May 24, 2023 with engine problems.

  It has exceeded our warranty period, but we are still willing to provide customers with after-sales service.

  We have tried our best to help the customer solve the problem, but the customer keeps repeating the problem without giving us the appropriate reply and relevant information.

  And during the period, we provided the customer with the corresponding maintenance methods, but still did not get the customer's response.

  The customer never contacted us again. We treat every customer sincerely to solve their problems.

  However, sometimes the customer does not reply or cannot provide the corresponding damage information, so we cannot provide further help for the customer.

  Please kindly help us repeal this compliant. Thank you.

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my son a sxymoto roost in May. Bike has had many problems. Bike is about 4 months old woth 10-15 hours or ride time. Bike is leaking oil from front shock and company refuses to fix it saying its normal wear and tear. 2nd issue now is that the motor is burning oil and smoking. Company asked for videos. I listed 2 on YouTube Cleary showing Bike smoking while running. Waited about a week for them to review and respond. Now they want me to bring Bike to a certified shop to have it diagnosed and for me to pay for it. I have read there warranty many times and it doesn't say anything that owner would have to have Bike diagnosed by a perfessional shop before they will honor there warranty and now refuse to send parts that are covered under warranty to fix my son's bike.

  Business Response

  Date: 12/02/2022

  Business Response /* (1000, 5, 2022/09/21) */ We sent a new carburetor to customer on June 22 and follow up the problems with the buyer all the time. So we have fulfilled the seller's responsibility. Consumer Response /* (3000, 7, 2022/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Correct. Issue is now is the engine is now smoking and burning oil. Engine needs to be replaced and bike is still under the 1 year warranty so I need a replacement. I have sent videos of bike smoking clearly showing issue and you have seen them. https://youtube.com/shorts/2NW-J-uandg?feature=share

• Initial Complaint

  Date:08/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 50cc dirt bike from Syx Moto on august 10th. I was shipped training wheels and never the bike. Sent several emails regarding the bike and why I didn't receive it. I did not get a response until August 23rd and all it said is "we will ship your bike tomorrow". This is very unprofessional and feels like a scam. Why was the bike never sent? $600 and they forget to send the bike? I should be refunded my money and not charged all their little fees for their errors. At this point I would rather buy a bike from somewhere else.

  Business Response

  Date: 11/03/2022

  Business Response /* (1000, 5, 2022/09/09) */ We sent a trainning wheel to the customer on August 11. However, the red bike ordered by the customer at that time was out of stock. We failed to send it successfully. Later, the customer came to us, and we sent the customer a new red bike in time when we had stock. The following is the tracking number of the trainning wheel and the new red bike. PAD50-1TW_BLACK XXXXXXXXXXXXXXXXXXXXXX USPS PAD50-1_RED 1Z3Y58RXXXXXXXXXXX UPS I think we have done our duty as a seller.

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial order of SYX MOTO Kids Mini Dirt Bike Gas Power 2-Stroke 50cc Motorcycle Holeshot received on 6/24/22. The bike had a clear manufacturer defect and it broke while my 10 year old was riding it. Contacted the seller on 6/30/22. After numerous back and forth, the seller sent a replacement and that was received on 7/15/22. However, my son was deathly scared of even getting on the bike again once he saw the replacement arrive, so i never opened the box and contacted the seller to ask for a return. They are very adamant that this cannot be returned and are basing the warranty date of the original item and are saying the replacement item (which is brand new, unopened in a box) cannot be returned because it is out of warranty. How can an item i just received two weeks ago be out of warranty? I would like to return this item and get my refund of $489 for the purchase price.

  Business Response

  Date: 09/23/2022

  Business Response /* (1000, 5, 2022/08/12) */ The customer placed an order on Jun 20 and received it on Jun 24. Contacted us on Jun 30 and said that the rear suspension was broken, and hoped to replace it with a new bike. We replaced a new bike for the customer. Customer received the new bike on Jul 15 and contacted us on Jul 24 saying to return it for a refund. After discussions within our company, we have let customer return the product for a refund. However, we have deducted round-shipping fee from the refund as the replacement bike is not defective, and the return reason is that customer no longer need this bike.This charge complies with Amazon's regulations.

• Initial Complaint

  Date:06/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an electric balance bike for our son for Christmas he rode it around the house for maybe 3 minutes. Now that the weather is warming up he has wanted to ride outside. First problem was the throttle piece was broken and the tire was flat. At their recommendation i ordered the parts needed. They were unable to provide a manual or installation instructions. I took to a local e bike repair shop, the bike is unrepairable as all the wires were glued together! When i contacted them they offered no resolution, were cold and wouldn't provide any help. These are poor horribly built products that the company does not stand behind.

  Business Response

  Date: 08/05/2022

  Business Response /* (1000, 5, 2022/06/13) */ I would be happy to look into this issue to help resolve it but Can you please provide the order number, nothing comes up under the email address provided so I am unable to look into the order details. Thank you in advance. Consumer Response /* (3000, 12, 2022/06/27) */ Order was placed through Amazon. XXX-XXXXXXX-XXXXXXX I also places several additional parts orders at the request of your support staff to try to resolve the issues. Business Response /* (4000, 14, 2022/07/01) */ I see 2 interactions with the parts department March 19 and again June 4. I will contact parts and have them assist you with the parts you need for your Christmas present. Please be advised it was out of warranty when you contacted us in March so the replacement parts will need to be paid for. I will request a discount for the headache and to attempt to resolve this issue. Consumer Response /* (4200, 16, 2022/07/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) As originally stated: the bike is UNREPAIRABLE due to the wiring internally being all glued together. I already spent the money ordering the parts your people recommended- and they didn't even send all the parts needed and said i needed to pay additionally if you look back through the ENTIRE correspondence. I also stated the bike had not been used as it was December in Utah and was finally warming up in march when we realized it was not working, the warranty info is not stated under the product warranty and is not clearly stated on any paper work received with the bike. Highly dissatisfied with the service- or lack there of. Business Response /* (4000, 19, 2022/07/05) */ I apologize you are dissatisfied but our warranty is clearly stated. I understand you did not open it until march however it was out of warranty by then. Off-road: ATVs / 4 Wheelers, Dirt Bikes ATVs 50cc and under off-road units engine/motor is covered to be free from manufacturer defect for three (3) months. Parts are covered under warranty to be free from manufacturer defects for one (1) month. Consumer Response /* (4200, 21, 2022/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no resolution. The bike they manufactured was extremely poor workmanship and was glued together Rather then properly assembled so repairs could take place. There has been no resolution thus far- the amazon listing states there is a longer more comprehensive warranty- either way i am stuck witha broken product repairs are unable to be done on due to your poor workmanship and definition of quality products- the bike is not repairable due to how your company assembled it and cut corners. Like i said i already am out the cost of buying those parts you guys recommended.