Complaintsfor99Jersey

• Initial Complaint

  01/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Vendor charges a restock fee but does not notify the customer until after they try to return the product

  Business response

  01/18/2024

  Hello,

  Our clause for the restocking fee was never hidden. It's written in plain sight, with bold huge letters - it's not even in fine print. The buyer said it's not presented until you return, why would we blurt if out if the buyer didn't ask? Shouldn't it be the customer's responsibility to check the website BEFORE placing the order? If they reached out before, we'll be more than happy to let them know about the restocking fee. We also can't deny it since it's all over the website. It's at the bottom of EACH AND EVERY page you visit, there's even a link presented to check the Returns Policy at the login page of the Returns Portal. 

  The buyer purchased a Custom item, and as you know, a custom item cannot be sold to other customers because it's specially sold as a request from the customer. The buyers order is purchased with a special "maroon" color, and by policy, this shouldn't even be accepted for return, but since it's the buyer's first time purchasing, and the fact that it's a custom hoodie may not be so obvious, we simply accepted the return, and we even lowered the restocking fee to the buyer's favor. 

  Initially buyer said on her return the that item is late, when it actually is not. It arrived just in time (5-7 business days), she is simply having buyer's remorse and doesn't want to take responsibility for her actions. We barely make profits for these products, and she's here just wanting to ask us to produce and ship her order, and then send it back like nothing happened. As you may know dear BBB, producing and shipping these products already costs money, and it will cost even more to have it returned and restocked. I hope you understand that we're just a small company trying to make ends meet. 

  Thank you for your time.
  

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 12/17/23 I purchased a jersey online and paid extra for faster shipping to receive before Xmas.It is now 12/27/23 I have not received my package. I do not have a shipping tracking number. The last two days they have said the same thing they did not know what size I ordered so I told them two days in a row. And still has yet to be shipped. I asked for a refund and they wont do that either. They lied and said they have been trying to get a hold of me. I have not received any phone calls from them or emails so that is a lie also. I believe it to be fraud.

  Business response

  01/18/2024

  Hi.

  Thank you for bringing this to our attention. It looks like the buyer is looking for some free jerseys for herself. 

  Although we admit that her order may be late, we'll be more than happy to cancel the order and send her a refund if she doesn't want it anymore.

  As you can see on the conversation, we informed that we can ****** - she confirmed her order, and followed up on the refund - which is a clear indication that she still wants her order.

  We did ship it and it was delivered.

  We offered to refund the shipping, but how can we do that if she already filed for a chargeback for the order? As you all may already have experience with, once a customer filed for a chargeback, we can't manually do refunds anymore.

  Customer response

  01/22/2024

  I have reviewed the business response and accept this resolution. 

  I did finally get ahold of them with straight answers. I did finally receive my product. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩