2 Customer Reviews
Review from Thomas W
5 stars04/17/2024
Sirius's tech ******* was out to diagnosis our non-working water heater and did an excellent job finding the problem and offering a solution. Sirius was very professional in a timely response and would be who I would call for any plumbing or AC problems.
Sirius Plumbing & Air Conditioning Response
04/19/2024
Thank you so much for your awesome feedback! We enjoyed working with you, and it was a pleasure to serve you. Please ask for ******* anytime!Review from Randy P
1 star02/07/2022
My husband and called this company to come and give a quote on repairing a slab leak. When we made the appointment we were not told that there was a fee to come out to the house and give a quote. When the guy arrived I asked him to give me a quote. He told me he would have to do work to get a estimate for me. I told him that I as not willing to do a slab detection because I knew where the leaks was located that I just wanted a quote. He then came back and told me that there was a $69 dollar charge to come out and give a quote to do the work. We then called the office to tell them that the guy was refusing to leave my property and they did not advise us of this fee when we made the appointment. I also told them that we were not paying the fee because he did not do any work to my house as well as he refused to give us a quote. I would not recommend this company at all they are a HUGE scam.Sirius Plumbing & Air Conditioning Response
02/10/2022
Thank you for taking the time to leave us a review. While we are saddened to see a 1 star rating, we appreciate your honest feedback and strive to understand our customer's concerns and how we can improve moving forward. When Sirius Plumbing & Air Conditioning is scheduled for a service appointment, we offer our expertise and leave all decision making as far as work and what expenses will be incurred to our customers. We are 100% understanding of individual financial concerns with an (oftentimes) unforeseen expense. However, we always communicate that we implement a dispatch fee as a guarantee of a knowledgeable service technician taking time, resources and travel expense to visit and assess the situation- regardless if that results in further service work or not. Our technicians would never place a homeowner in an uncomfortable situation by refusing to leave the premises and we apologize if you felt disrespected by our need to clarify what the obligatory dispatch fee is in place for. If there is anything further we can do for you to alleviate your dissatisfaction with our company, please reach out to us at XXX-XXX-XXXX.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.