ComplaintsforArmstrong Relocation

• Initial Complaint

  10/13/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Armstrong Relocation moved us from SC to GA in 2 days. We were guaranteed by our moving team that the van went straight from our home to the warehouse, and straight from the warehouse to our destination. We were told that nothing came on or off the van while it was at the warehouse where it was under lock and key. We received all boxes. When we finished unpacking, we realized that our two cameras-valued at over $4,500-were the only items missing. They were in our house the day of the move, and we were missing nothing else. They were stored in different locations in our house in their own bags, and we received everything else in close physical proximity to them. In fact, the one piece of equipment we have remaining is a single camera strap that was overlooked. The cameras were conveniently left off of all inventory sheets, and the movers were very pushy with the paperwork with my wife. She had intended to pack the cameras in her personal vehicle, but by the time the movers had rapidly packed up our belongings, she did not suspect anything in our then-empty house. One of the movers in particular was very interested in discussing monetary topics. He even directly asked me how much we had paid for our new home. When I attempted to resolve the issue with Armstrong, I was told repeatedly "we are working on it" and to "file a claim". I requested video files and GPS records of the truck to no avail. I also truly feel that they were skirting responsibility for the theft. The claims company (United/Unigroup) denied the claim on the grounds that we signed for all boxes received - a fact that I was not at any point disputing. Of course, we received all boxes, but the cameras were never packed in one - thus they were never assigned a number. We would not have known that the cameras were stolen until we had fully unpacked everything - a process that took days. I would certainly not recommend the use of Armstrong Relocation if they enable these sorts of things to happen.

  

  Business response

  12/28/2022

  Business Response /* (1000, 5, 2022/10/17) */ We have reviewed this complaint and our office in Carrollton, Texas, has zero involvement with their move. Their move was booked with Suddath in Jacksonville, Florida and Armstrong Relocation our of Charlotte, NC hauled it on their truck. Therefore this complaint should be removed from our BBB since we were not in any way involved. Consumer Response /* (3000, 7, 2022/10/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please forward this complaint to the correct office for resolution. Business Response /* (4000, 9, 2022/10/19) */ I do not have a contact at Suddath moving to forward this too. Our companies are in no way affiliated. Likewise the other Armstrong that handled the move is also a separate company from my office in Carrollton, TX. We are not trying to be difficult but these are all completely separate companies with separate ownership. This customer would need to remove their complaint against our company in Carrollton and file a complaint with BBB against Suddath in Jacksonville, FL or Armstrong in Charlotte, NC. The other option would be to escalate this to United Van Lines who we are all affiliated with. But our office in Carrollton cannot be the go-between on a move that we had no involvement with. Consumer Response /* (2000, 11, 2022/10/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩