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          Find a Location

          HomePro has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileHomePro

            Security System Monitors
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1325 Capital Pkwy STE 117

            Carrollton, TX 75006-3645

            Get Directions
            Visit Website
            (844) 661-5777

            Customer Reviews

            1.09/5

            Average of 58 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            198 complaints closed in last 3 years

            72 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 3/2/2015

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            HomePro provides home security, entertainment & control systems. Whether you are building a new home or retrofitting an existing property, our technical staff will design & install a solution for your home.

            Products & Services

            Home Security
            Home Theater
            Surround Sound
            Structured Wiring
            Distributed Audio
            Intercom
            HEPA Air Filter
            Central Vacuum

            Business Details

            This is a multi-location business.

            Find a Location

            HomePro has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1325 Capital Pkwy STE 117, Carrollton, TX 75006-3645
              BBB File Opened:
              2/22/1999
              Years in Business:
              25
              Business Started:
              9/1/1998
              Business Started Locally:
              9/1/1998
              Business Incorporated:
              1/10/2014
              Accredited Since:
              3/2/2015
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Homepro Operating, LLC
              Business Management
              • Mr. Rick Yobbi, CFO
              Contact Information

              Principal

              • Mr. Rick Yobbi, CFO

              Customer Contact

              • Mr. Josh A. Roane, Board Chairperson
              • Mr. Kedrick Gilstrap, Customer Support Manager
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              198 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/10/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              We have been with Home Pro for 4 years. We were out of town for three weeks and when we came back home, noticed our alarm system monitoring panel was off. We called Home Pro 4 times on different days. They told us they would call us back on multiple occasions and never did. They also stated there will be a service fee for technician to come out. I was given two different fees of $140 then $47. I also spoke with a manager in which he was not helpful in resolving anything. Finally spoke with a representative name Asia who was helpful but problem not resolved. We did not have monitoring for three days and thats a safety issue for us. The company has bad communication! When our contract is completed we will not be using their services. Terrible company.
              Read More
              Read 197 More Complaints

              Customer Reviews

              58 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Cynthia T

              07/20/2024

              They suck!!!!!! Big time!!! Claims they make are too good to be true!!!!
              Read 57 More Customer Reviews

              Local BBB

              BBB serving North Central Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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