Business ProfileforGlass Doctor of Dallas Metroplex

My experiences regarding the Glass Doctor of Dallas Metroplex service:1.Misleading customers on lifetime warranty: Regardless the invoice states Lifetime Warranty without any restriction, their lifetime warranty only applies to the material, not labor costs. To have them honor the warranty, customer needs to pay $75 warranty assessment fee in front, or no technician will be sent to verify the warranty. Also, the customer needs to accept the estimate and pay half of the estimate of their Labor Cost for the warrant repair, or no repair will be provided. 13 windows were installed on 7-19-2019. The invoice shows Lifetime Warranty without any contingency on labor costs.2.Unacceptable quality of the material and/or workmanship: As I know, the normal life of a window is at least 10 plus years. To have seven foggy windows out of thirteen windows (over 50%) they installed over four years ago is out of ordinary and unacceptable (one more was found on 6-14-2024 while installing replacement windows)3.Excessive charge of labor costs: The initial estimate for the window replacements labor cost was around $1,400 which is about the same price as new windows and installation. After lengthy negotiation, it was reduced to $850. After paying half of the labor cost, $425, the foggy windows were replaced on 6-14-2024. After completed the work, we were told that he worked for one hour and the cost is $180. 4.Unknown and unauthorized signatures on the final invoice: After paying the remaining fee, I received a final invoice without any warranty information and with two unknown and unauthorized signatures which indicated that I (customer) was satisfied with the work. I sent two emails to have Glass Doctor to remove those two signatures and was told they will figure it out. Two weeks have passed with nothing happening.

************, approved this work. We have text messages to him agreeing to the total of the replacements and paying the %50 down payment as well as the signed estimate that we get to approved by the customer before ordering materials.