ComplaintsforWrap Masters TX
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Complaint Details
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Initial Complaint
12/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid the business $2,800 for a color wrap of my vehicle in April 2021. After the installation, there were many defects from the job on the body of the car, in addition to damages of other parts resulting from the installation. The defects are as listed: wrinkles on parts of the hood and side mirrors, crinkles around the headlights, and creasing/lifting of the interior trunk lid lining next to license plate. Damages: parts of the front bumper were put back mis-aligned and a brake/tail light was somehow disconnected. I have attempted to get the install corrected over the course of 6 months with the owner Paul Nguyen, but he has been unresponsive, or says he is too busy with new & existing appointments, and now outright declines to honor his 1 year warranty. I have already paid another shop to fix the front bumper & brake/tail light. I also suspect tax evasion. Public gov't records show business license right to transact has been suspended by the Franchise Tax Board, and owner had asked me to by ************************* to his personal name. I will also include screenshots of text message conversations over 6 months upon request showing the ghosting and refusal of service.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.