ComplaintsforNorth Carrollton Veterinary Hospital
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Complaint Details
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Initial Complaint
06/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This office is so unprofessional from the receptionist to the doctors. I have been going to this Veterinarian for the same issue with my dog eating at his feet and the treatment hasn't been working. I have spent so much money for the treatment they recommended that's not working. It feels like I am being discriminated against because I am black man telling them I am unhappy with the treatment and my dog is not improving. Once I gave a negative ****** review they refused to give me a referral so I can take my dog to a dermatologist veterinarianBusiness response
06/14/2024
*********************,
We have done everything in our power to help your pet with his allergies. We have tried various therapies, including antibiotics, anti-itch medications, steroids, and topical therapies. As discussed, allergy treatments must be maintained, and there is not a cure for allergies. We have refilled medications without requiring visits to spare you office visit fees, and we have discussed further options for treatment, including a dermatologist referral. Without being prompted, you asked for your records and stated you did not want to return here. You spoke with an employee who also informed you that you do not need a referral to go to the dermatologist that we have recommended before. Discrimination based on race is not tolerated at this clinic, and the implication that we have discriminated against you is wrong. If you would like more help in contacting a dermatologist, we can email you this information. If you need emergent veterinary services, please call a local ER Vet, such as ************** Hospital, located at **************************************** ************.Best Regards,
North Carrollton Veterinary Hospital
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.