ComplaintsforMethodist Family Health Center- Cedar Hill
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Complaint Details
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Initial Complaint
02/22/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On November 15, 2021, I scheduled an appointment at Methodist Family Health Center at Cedar Hill on Monday, February 7, 2022 (2:30 p.m.) for a "New Patient Annual Physical". At the time, the scheduler advised the cost of the visit for "self-pay" (no insurance) would be $163.00 for the visit. After the appointment with Dr. H******, I was preparing to leave and the nurse came in and advised Dr. H****** would be prescribing high blood pressure medicine. I politely declined and requested that Dr. H****** not proceed with placing a high blood pressure diagnosis in my medical file or issue a prescription as I have no history of high pressure. Methodist Hospital medical records also DOES NOT contain a history of high blood pressure. In addition, this was my FIRST visit with Dr. H****** which was insufficient time to determine such a diagnosis. There was no testing performed (blood test, lab work, stress test, etc.) or tracking of my blood pressure readings to determine a diagnosis of high blood pressure. Please be advised I was over billed for a a "New Patient Annual Physical" which did not occur. I was prematurely diagnosed with high blood pressure and prescribed blood pressure medication. I was over billed for a ******************************* steroid injection. In addition, I was not issued the prescriptions discussed during the visit. Please be advised there has been no response from the Methodist Health regarding my concerns , poor customer service, my complaints and the premature diagnosis. Furthermore, my visit was 3 weeks ago. (see attached)
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.