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ComplaintsforMcDonald's
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
McDonalds ********** and in ********** is processing CC payments as overcharged by one dollar. But back to normal charge by time statement comes around. I spoke to the area manager, *****, and she tried to convince me it was normal and would be fine by the time the statement rolled in.She had no solid explanation for why this was happening. She said shed talk to finance and get back to me. She has since ignored my calls and voicemails.I spoke to employees and managers and the confirmed they had heard this complaint before.I think this is alleged slush fund activity. 500 orders a day =500 dollars a dayBusiness response
06/04/2024
Customer purchased a large cup of water for $.35 after tax using an **************** card. The pre-authorization showed $1.35 but customer was only charged $.35. There is no overpayment of $1 and no extra dollar being kept by our location in ********** (I cannot speak for the location in ********** as that is not one of our locations). No other occurrences by other customers have been brought to our attention.
Perhaps this is a setting on the customer's Amex account, or minimum purchase requirements set by **************** ($1 minimum?).
Customer response
06/05/2024
I have reviewed the business response and accept this resolution.
Thank you to McDonalds for your prompt response.
Sincerely,
******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.