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ComplaintsforNova Gymnastics, Inc.
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Complaint Details
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Initial Complaint
03/01/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
In the day of March 1, 2023 my two daughters attended their regular schedule class.. One of them has being coughing mainly when she runs, I was hoping for her not to cough as much, when i picked her up, she started sharing with me how she was treated by her couch Kate, she kept asking her to start coughing and my daughter started crying while expressing she tried holding it but she couldn't and she try to be a good girl but the couch told her if you cough one more time im going to scream at you... My daughter was in so much distress because she couldn't hold it.. this is not the right way to approach a child, they maybe could've call me to take her out of class instead of being treated like that in front of other kids, and not showing any compassion.. This is not the first time i see couch Kate treating my child bad, and others kids... But this could've cause my daughter to have a worst cough do to holding it... I try to bring it up to the "Manager" but as soon as as mention that the couch was not being professional her attitude was aggressive and self defense I was only trying to be heard on something I was not happy experiencing.. So unprofessional and no solution at all instead seemed like bothered and annoying by a parent looking after her daughters..
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.