Business ProfileforSylvan Learning of Cedar Hill

My granddaughter was enrolled at Sylvan Learning in February 2023. As a 1st grader, she needed help with her reading. An assessment was completed and a plan was developed. We were told that she needed 150 hours to get her to mid 2nd grade reading level. Those 150 hours would take her through the end of October. So we paid for 150 hours. In August, there was a tuition special, so on August 31st we purchased an additional 100 hours which would start on November 1st. We were told that the additional 100 hours would help to strengthen her reading even more. During a meeting on September 12th with the new Director, we informed her that we would be withdrawing my granddaughter if we didnt see some major progress. She then asked us to give her an opportunity to personally work with my granddaughter. In mid October, the 2nd grade teacher at my granddaughters school informed us that my granddaughter was reading at an early 1st grade level. On the morning of October 25th the Director informed us that we had 104 hours left. Later on October 25th we informed her that we would be withdrawing my granddaughter effective November 1st. She asked that we send her an email which we sent. On October 26th, I dropped my granddaughter off at 3:25 pm and left to run an errand. I returned at 3:40 pm to find my granddaughter with her head on the desk with no teacher and no instructions occurring. The Director walked out of her office and stated that the teacher was running late. At 3:50 there was still no teacher so we left. The Director came out to my car and said that my granddaughter wasnt on the schedule for today, which was her regularly scheduled day.Several emails have been sent to the Director and owners requesting a refund of $4,053.00. This fee includes the $3,915.00 paid on August 31st plus the remaining 4 hours previously paid. After almost 6 weeks, we havent heard from the owners. Therefore, I am requesting your assistance for a full refund per their policy.