Reviews
Customer Review Ratings
4.11/5 stars
Average of 146 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSamuel R
Date: 05/08/2025
5 starsAbsolutely thrilled with the service we received from **** at Tresl! From start to finish, he guided us through the auto refinance process with such professionalism and care. **** took the time to explain every step, making sure we understood our options and felt comfortable with our decisions. His responsiveness and attention to detail made the entire experience seamless and stress-free. We couldn't be happier with the outcome and highly recommend **** and Tresl to anyone looking to refinance their auto loan. Five stars all the way! ??????????Review fromGen L
Date: 05/07/2025
1 starFirst of all.I was denied because, of improper information? But the agent on the phone said it went through. Tried to add a co-applicant I got your application through credit karma. They gave me the fields that I filled out in my application. The fields were limited and the questions were baseline and vague, and not at all what the person from your company needed in the phone call, and your form did not allow me to enter accurate information for you. Perhaps you should review your form and account for the information you actually need instead of having the need for me to call you, or for you to call me, otherwise allow people to initiate conversation and scrap the limited form. For instance:I was unable to:Add my proper income.State my actual housing situation Add a co-signer, and their ************** was advertised to me that you were the lender, with the offer, but you are simply a market that sells information.If you could connect me to the lenders you claim to work with, that would be ********* also hit my credit twice, and told me in the application process my co-applicant didnt need this, but on the phone they did. And my intelligence was insulted by the person who simply said when applying for credit both parties are checked, thats just how it works I know thats how it works. But the application process said the opposite. And I am insulted?The person on the phone said I was a likely candidate and that I would be told my approval soon, and the rates. Then? I get this email. If you were going to decline me, your agent should have said so. If your agents are unable to do their jobs with a customer they should know their limits and pass it to someone else who is capable, and respectful. Second of all, I live in *****Youre ***** based.Why did I get your ad?Review fromDarren M
Date: 05/03/2025
5 starsDarren M
Date: 05/03/2025
They got my interest rate down much better and worked out well, I am very pleased and now with credit union, will definitely do it again !! ***** ******* very kind and supportive the whole way through, always answering my calls and answering questions I had, Thank you *****!!Tresl
Date: 05/05/2025
Hello, ******. Thank you for taking the time to leave your amazing review. We are so happy to see you are very pleased with your new credit union, your interest rate is much better and that it worked out well. It is wonderful to know ***** ******* was kind, supportive the whole way, and always answered your calls. It was a pleasure to assist you in your financing journey, we hope you choose us again in the future.Review fromThomas S
Date: 04/28/2025
1 starThomas S
Date: 04/28/2025
Was initially offered a refinance rate of 5.34%. Went through the application process with excellent credit. Final over was 6.84%. Now I have a hard inquiry on my report. Advertise a much lower rate than actually offered. Deceptive!Tresl
Date: 05/02/2025
Hello, ******. Thank you for taking the time to leave your feedback, we are saddened to see your review. We strive to provide our customers with the best experience possible and are disappointed to hear that you may not have received such an experience from us at this time. Your account was placed on a do-not-contact status per your request. Should you have any additional questions or concerns, please give our escalations line a call at your convenience at ************** and we would be very happy to assist you. Our hours of operation are Monday through Friday from 8 am to 7:30 pm CST, and on Saturdays from 9 am to 5 pm CST, with no hours on Sunday.Review fromQuinton R
Date: 04/26/2025
1 starQuinton R
Date: 04/26/2025
My loan now says, This application is no longer active even though I followed ever step it said and just waited for a response. This is the 3rd time this has happened. Tresl has sent me an offer 3 times Ive accepted it 3 times and had complications like this again all 3 times. This is now 3 hard inquiries on my credit and Im about to just give up and leave a bad BBB review I dont know what else to do at this point. Didnt even message me to say my offer was now canceled. My other offer had been re looked at and I was offered 9.4% interest but no. I was offered 4.99% dont offer me something then double the offer that is scummy business practice which needs reported.-Message to support (got ignored)Tresl
Date: 04/29/2025
Hello, *******. Thank you for your feedback. We strive to provide our customers with the best experience possible and are disappointed to hear that you may not have received such an experience from us at this time. A member of our management team has reached out to you to discuss your concerns and provided additional information to assist you. Should you have any additional questions or concerns, please give our escalations line a call at your convenience at ************** and we would be very happy to assist you. Please note that our hours of operation are Monday through Friday from 8 AM to 7:30 PM CST, and Saturday from 9 AM to 5 PM CST, with no hours on Sunday.Review fromCarlton M
Date: 04/17/2025
5 starsCarlton M
Date: 04/17/2025
Great overall experience. I worked with ***** ***** and he was great as far as directing me on what I needed to finish my car deal. highly recommend. Great experience.Tresl
Date: 04/18/2025
Hello, *******. Thank you for taking the time to leave your review. It is so wonderful to see ***** ***** was great at directing you on what was needed, that you highly recommend our services, and had a great experience. We appreciate the opportunity to work with you and hope you choose us again in the future!Review fromLonnie H
Date: 03/12/2025
1 starLonnie H
Date: 03/12/2025
First off Tresl waste my time and hard inquiry on credit report. Trying to refinancing from #1 recommended from credit karma first mistake two hard inquiry on my credit report. Had me and spouse submit and resubmit all paperwork to just waste my time effort. Meanwhile took so long like 32 days well into my ***** period of currently finance vehicle as soon as they gave me ***** Tresl pulled back from the refinancing. Totally a waste of time and effort for 32 days . Total scam if you ask me. Don't waste your time and effort. Credit Karma remove Tresl from you recommended list Asap....Tresl
Date: 03/19/2025
Hello, ******. Thank you for taking the time to leave your feedback, we are deeply disappointed to hear about your experience as we strive to provide a smooth process for our customers. A member of our management team contacted you to discuss your feedback and answer any additional questions.Should you have any further concerns, please give our escalations line a call at your convenience at ************** and we would be very happy to assist you.Please note that our hours of operation are 7:00am-7:00pm MST Monday-Friday and 9:00am-5:00pm MST on Saturday with no hours on Sunday.Review fromRob S
Date: 02/26/2025
5 starsRob S
Date: 02/26/2025
Fantastic person to person customer service in a time of AI. My advisor walked me through every step and the process was much smoother then anticipated.Tresl
Date: 02/28/2025
Hello, ***. Thank you for your kind review. We are so happy to see you received a fantastic person to person customer experience, that your advisor walked you through every step, and that the process was smoother than anticipated. We appreciate the opportunity to assist you and hope you choose us again in the future!Review fromRobert B
Date: 02/05/2025
5 starsRobert B
Date: 02/05/2025
******* ****** was incredible through the entire process. She was responsive, patient, and always had time for me. She explained the process thoroughly, twice. She checked in with me regularly to ensure I had what I needed. This was my first time purchasing a vehicle and ******* made it seem so easy. The additional coverage option was an automatic yes.Tresl
Date: 02/06/2025
Hello, ******. Thank you for taking the time to leave your kind review. It is so wonderful to hear ******* ****** was incredible, responsive, patient, always had time for you, checked in regularly and that she made it seem so easy. We appreciate the opportunity to assist you with your journey and hope you work with us again in the future!Review fromCasey A
Date: 01/16/2025
1 starCasey A
Date: 01/16/2025
I was pre-approved through Credit Karma and the Tresl app at a much lower rate and monthly payment then my current car loan. After receiving notification from Tresl that I was approved, three separate hard inquiries hit my credit reports. This organization lacks transparency, and I would consider "bait-and-switch" practices fraudulent from start to finish. After I had applied, accepted the lower interest rate/lower monthly payment, received approval through, and had three separate hard inquiries on my credit report, the representative told me that Tresl doesn't have the honor the agreed upon terms offered through Credit Karma or the approval notice I received through the Tresl website after my application was approved. Thanks for lower my credit score for the next 3-6 months through your fraudulent practices. In addition to this review, I will also be filing my concern with the *** and other municipalities.Tresl
Date: 01/23/2025
Hello, *****. Thank you for taking the time to leave your feedback. Our goal is to provide full transparency regarding our process and we are disappointed to see this may not have been the case at this time. All prequalification estimates presented through Credit Karma are subject to change, they are not guaranteed. Customers must apply for the offer presented on their limited profile information. We are a third party broker who works with a network of lenders to find you the best potential offer. Once your application is sent to a lender, they conduct a credit inquiry and recalculate numbers accordingly. We invite you to contact our escalations line at ************ and we would be happy to discuss your concerns. Our hours of operations Mon Fri: 8am to 7:30pm, and CST Sat: 9am to 5pm.
Tresl is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.