Business ProfileforAspen Dental

??Outstanding administrative incompetence that I would avoid at all costs. The dental services were fair, the Dr was good, and so was the tech (otherwise I would give 0 stars). We only decided to go there because it was close to home and our insurance was expiring soon, so they booked us without issue, which made it convenient. I regret not leaving after the first visit because it took 4 months to resolve a billing issue that nearly went into collections, which was a mistake on their part in the charging. I will not go into all the details of our experiences but We returned to complete the procedure that we started. Finally, we are glad to leave today after receiving a digital copy of our **rays which only came a month after submitting an authorization form that was supposed to take **** business days to process. 4 weeks later: Two phone calls,2 emails and an in-office visit asking for them even did not resolve this and they act as if noth happene and they nearly never reply. Yesterday they finally send the **rays to us by email after going there to follow up but when received half of them were missing. I responded by asking them to send the complete file which they responded with the missing half without acknowledgement or an explanation or a word to take responsibility for their mistake. Although, it is to be expected from service industries that are centralized and run by equity funds by streamlining systems to increase efficacies and profits, at least hire trained professionals or overstep the point of diminishing returns. Equity firms dont care about the service, they look after their bottom line, so its advantageous to hire unskilled labor and provide a false image to the public of having customer service by hiring online content monitors to respond to reviews. I complete farce. Now we will take the time to find a family-run dental office that still operates according to the values of providing clients a service that they care about and stand behind.