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ComplaintsforCisco Travel Plaza
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Complaint Details
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Initial Complaint
07/29/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This occurred July 29, 2022. I pulled off the freeway at Cisco due to signage advertising fried pies and $0.79 fountain drinks. The pricing signage was deceptive for both pies and fountain drinks. Fountain drink area was unsanitary and smelled like vomit. The ice dispenser wasn’t working, so they had a bucket of ice for customers to scoop from. I only accepted this because i was still under the impression that drinks were $0.79 cents. When I realized the pricing was not what had been advertised and the pies were cold, I attempted to return my full fountain drink and my uneaten slice of pie, and the employees refused. Paid over $10 and was refused the refund of $6.Business response
07/30/2022
The fountain drink that is .79 cents is the 24 oz. We provide pricing at the fountain area to prevent any confusion. And a picture to prove this will be attached.
And the pies are not sold hot. Never have been. Also, they aren't on any billboard advertised as hot fried pies. The Fried Pies have to cool off before we sell them to customers. In that regard, we even have a microwave for customers in the forecourt to heat it up if they would like. (We however cannot heat it up for them they must do it themselves, as we may get it too hot, and it could potentially be a hazard).If there was a mistake on our end, we would have given the refund. However, we do not false advertise and the pricing is posted in plain view at the fountain area and the Fried Pie Case.
Thank you for your time.
***** *** ******
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.