ComplaintsforDonnie's Electric Plumbing Heat & Air
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
******'s Electric is a service vendor for American Home Shield and services a what appears to be a large area of North East *****. ****** does not work in a timely fashion, you can not ever speak with ****** and the office does not return calls. On May 26, 2022 We request some electrical work to be completed and the ******** Electric was selected and the vendor. the service tells us to contact them. We contact them but they tell us the cannot put us on the schedule. We continue to reach out for 3 weeks. **** who works for ******'s finally arrives to our home on 06/16/2022. They state we need new wiring. 06/17/2022- ******** in the office states she needs to speak with ****** to get pricing to submit to American home shield and will call back on Monday 06/20/22- No Call From ******** 06/21/22- I call ******** and she states she has not spoken with the owner so she doesn't know the cost and will call back 06/22/22- American Home Shield calls ******'s state they will have pricing later 06/22/22- ******** speaks with ************************* (spouse) states no one can fit in the attic space and they will not perform the work 06/22/22- I call and leave a message for ******** 06/23/22- No Return call.Just want the electrical work to be completed as we pay for service. They will not tell the truth to American Home Shield because they unable to fit in our attic space to complete the work. I believe the distance to the home is the issue. ****** We are also told be cause they do not have anyone who can "fit" in our attic space they will not perform the service.Business response
08/25/2022
American Home *********************** did not cover the repairs that were needing to be corrected. We cannot perform work through a warranty company that isn't authorized, therefore the warranty company closed out the work order. I had talked numerous times with ************************* and ****** on the phone.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.