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ComplaintsforRunnels Glass Co., Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/18/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
In 2021 I left a square fire pit glass guard At ******* glass in ******** ** to have it repaired and one section of the glass needed to be replaced. We called several times to check on the status of our order and was told that the item was lost or had been thrown out accidentally. We asked for a replacement to be constructed or money to compensate for the cost to buy another one. They did say they would asked owner and try to resolve it but we have it no calls back and we keep calling and leaving messages and everyone says that they will get back to us.Initial Complaint
03/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I contracted with this company for residential glass replacement. They replaced over $1,000 worth of glass with a five year warranty. Less than a year later, all the glass became hazy (lost the seal). I have been trying to utilize the guarantee but have been ignored with my requests. Legitimate guarantee that I have. In writing with receipt. Cannot get the defective glass replaced. Being trying for three months now with promises, and promises. No action. Please help me as I am a senior citizen on a fixed income and this really hurts. My windows look worse now than before the glass was replaced. Thank you so much for any assistance.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.