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ComplaintsforMoore Furniture Company
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Complaint Details
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Initial Complaint
09/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We bought a sofa and love seat from Moore's Furniture approximately two years ago . We bought the 5 year extended warrant they offered us. Our couches broke on April 30th 2021. I filed a warranty claim with ******** ********** on May 5th, 2021. It was around June 5th before they sent someone out to check the claim. He said he would turn it in and they would get back to me. They never called. I contacted them and they said it could take 45 days. On the 45th day, I called again and they approved the claim and sent it back to Moore's Furniture . I called Moore's furniture and was told they had to order parts and could be six weeks or longer. I also asked how they were going to fix the broken wood in frame, they had no answer for that. We are now to September 4th and still no sign of ever getting our couches fixed. In addition, we will be filing additional claims on other issues which have arisen in last few days. We are requesting a refund or at least replacement
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.