ComplaintsforBluebonnet Place
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Complaint Details
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Initial Complaint
03/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My father ****** ***********************, was there from September 2022 - April 2023, which he passed away there on April 12, 2023. The issue is I cannot get a statement to file for his taxes to his estate for year of 2023 from them. I have called the location in *************** 6 times speaking to ****, the manager, she let me know that they changed names and directors since he was there. I had no problem getting the statement last year from ***** and he told me then to call back for the one for year 2023, which I have. I have as of today sent 3 emails to their email **** gave me. Today I called **** again, and asked for the director. she told me they were in a meeting. Her name is *****. She called back and left me a VM, I returned her call and **** said she is back in a meeting. All I need is the statement of what we paid for my dad for the months of Jan, Feb, Mar and April 2023 and I need it urgently.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.