Business ProfileforAggieland Automotive

To whom it may concern,Several months ago, our **** Expedition started making a ticking/clanking sound.So we chose to take it to a local repair shop, Aggieland Automotive. Our 1st visit, they changed the spark plugs, etc. It made a huge difference, the vehicle was running great then the check engine light came on. Our 2nd visit they again found the problem and repaired it. Soon after, the check engine light lit right back up. During the 3rd visit, while working on the engine a piece broke off into the motor. Since then our vehicle has been nonfunctional. Admittedly, this piece fell into the engine on their watch. The job as a mechanic is to analyze, diagnose, and fix problems whatever they may be.Now what we are hearing is that it is our responsibility, and we need a new engine costing $6500-$8500.Auto repair shops are notorious for dishonest and deceitful practices.We as the customer are blind. We really dont know what happened to our engine. On all 3 occasions our vehicle was RUNNING when we brought it in. Our Expedition is now nonfunctional and has been at Aggieland Automotive for over 7 weeks. We do not have representation and feel the deck is already stacked against us and believe its in both Aggieland Automotive and *********************************** Companys (Aggieland Automotives insurance company) best interest not to pay this claim, and the personal friendship between the two may be a conflict of interest.We entrusted Aggieland Automotive with our vehicle. They did not fix the problem they made it far worse. This is an unfortunate incident but we believe there was negligence and/or incompetence when working on our SUV and now Aggieland Automotive is trying to avoid the cost of making it right. We should not be responsible for the cost of a new engine that was working when we brought it to Aggieland Automotive.