Complaints

This profile includes complaints for A-1 Equity Real Estate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  A-1 Equity Real Estate

  110 Navarro Rd Suite 200 College Sta, TX 77845

• 

  A-1 Equity Real Estate

  201 Wellborn Rd College Station, TX 77840-2877

• 

  A-1 Equity Real Estate

  PO Box 1499 Bryan, TX 77806-1499

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive lived here 8 years ..Ive been reaching out since beginning of 2024 about a leak in my master bedroom ceiling thats accumulated black mold.I was desperate for remedy before my son was due to be born in June but to no prevail my plea for help on the matter went unanswered..My most recent emails were in may ,June,August,September,October& November of the last 9 or so months Ive received 1 single returned email amongst at LEAST 12 stating sum1 would come out to my unit if not that day ,by the weekend which they never did. When some1 did finally come out a week later they told us there was no active leak & that theyd spray over it which they did WITH spray paint which we had to inhale for days.I then continued to contacts via email & phone stating the leak had continued & caused parts of the ceiling to break open exposing mold spores & active leaking water & again nothing was done .Weve had a moisture meter assessment done as well as a black mold test kit preformed ,I have sent pictures videos emails *************** being completely ********** ************ are fully left with no choice but to have to vacate the apartment due to the extent of the health hazard living conditions are uninhabitable.Between all of this ,the unanswered ***** infestation complaints ,the work orders & the 6 weeks we went without air conditioning when the heat index was well over 100 outside with a newborn + 4 other kids in the home,Ive been more then understanding.Seeing as the mold has already had a negative effect on our sons health & cutting down the walls will cause release of mold& spores,the apartment is neither healthy nor safe during the remediation process. On 12/14/24 a quarterly inspection on my unit was done & still nothing was done about the rotting wood &smell coming from an open hole in the ceiling full of water and ******* sending a certified mailed letter next week & threatening suit if I dont get my deposit back& contract broken legally.

  Business Response

  Date: 03/14/2025

  Good Morning ... We are preparing a response. Give us a couple of business days to collect pictures and files and we will respond 3.12.2025

  Have a great day & GigEm
  ***** and all the great staffers
  
  Reminder; office emails ****************************** goes to all the staffers in the front office to help us be organized. Always CC: *****************************************************************
  
  Office Website: *******************************
  

  
  

  Customer Answer

  Date: 03/14/2025

  Complaint: 22915732
  
  I am rejecting this response because:as it seems to be a trend to never get a response from anyone whether I live there or not nothing ever gets answered its only after BBB reaches out in their behalf do we seem to ever get a message back . Its passed the ***************************************************************************************************************************************** its very distasteful and unprofessional 
  
  Regards,
  
  ***** *******

  Business Response

  Date: 03/18/2025

  BBB We have received the complaint from ***** *******. ***** and family lived at 1800 b **** until February 10, 2025, the day they broke their lease and skipped out. The lease end date was July 15, 2025. The day after they SKIPPED out on their lease, we walked the property and took many pictures (see some of the pictures attached).We also took many field notes on the condition of the unit to be able to RECONCILE THE SECURITY DEPOSIT IN A TIMELY MANNER ACCORDING TO TEXAS STATUE.
  
  See attached pictures and Security Deposit Reconciliation *******************************************

  
  Leasing or owning a property always comes with maintenance issues. We thought we had a good relationship with ***** ******* since they always renewed their lease, and we would repair things over the years timely. If we were not good at maintenance or other issues, WHY WOULD THEY HAVE RENEWED 8 TIMES. The lease contract (see attached) has provisions to call for maintenance to be done. The resident has a responsibility to call in maintenance and then allow for the repair to be done in a timely manner. If we are not aware of an issue, how can we address the issue. We must have been timely in addressing their issues for the last 8 years because they kept renewing their lease. We did many upgrades not just to several of the appliances like, New HVAC, New Washer/Dryer, New Water Heater, New Refrigerator, as well as  other things in the unit.
  
  We provide quarterly pest control; the records show that the pest control company sprayed her unit in October and again in January. AGAIN, if there is a problem we need to know about it to fix it. Please see the attached pictures of the filthy conditions ***** left the unit in.
  
  A/C filter must be change monthly and you can see the A/C grill is filthy (see attached picture) as well as the A/C filter behind the grill was filthy. Not changing your filter for a long time can cause a lot of issues. Not changing your A/C filter can cause black stains on A/C vents, grills, etc.
  
  Water issues were addressed and responded to in a timely manner. The Carpet cleaning company was sent to clean, dry, and spray the carpet from being wet.
  
  We have a large team of maintenance people that can respond quickly to issues. However, if the residents are having issues, they must communicate with us to help coordinate repairs.
  
  We believe they have created a lot of these issues because they really wanted to move out and go somewhere else. As you can see from the move out picture the place was not taken care of very well.
  
  The Security Deposit Reconciliation form that was mailed to Mrs. ******* within the 30 days required is attached. We have adjusted the amount of rent owed because we have re-leased the unit.
  
  Kind regards,
  
  The Equity Real Estate Property Management Team

  Customer Answer

  Date: 03/18/2025

  Complaint: 22915732
  Im glad I can get a response threw the BBB method as Ive received no responses via any of my emails ,letters nor phone call so this is refreshing. Correct we renewed our lease with Equity eight times because equity was GREAT to us up until 2024 ,it seems after bill the original maintenance man passed away around Christmas from cancer a few years ago (I did his funeral service) things went very down hill with equitys ability to keep up with maintenance and upkeep of not only my unit, but all four of my surrounding neighbors units as well, which I can also provide pictures and written documentation for if necessary. Yes you all upgraded my appliances(New HVAC, New Washer/Dryer, New Water Heater, New Refrigerator) as after 7 full years in the unit things go out/break and need replacement. Although I see you want credit for that ..those things were included in my leasing agreement when I moved in, so Im not praising a fish for swimming as those items were not done as a favor to me . My air conditioner was out for 6 weeks with a newborn in my home with the heat index being over 103 degrees outsideI never complained I never harassed anyone as I understand you all have others to attend to and get backed up but 6 weeks is crazy and highly illegal .. as owners who lease if my fridge,ac ect go out youre obliged to replace. And lastly YES I left ,with the way this economy is I was desperate to stay as per my dozens of emails since back in April practically BEGGING for help with the leak mold and roaches because quite frankly I couldnt afford to move especially with 5 children and being a full time student BUT my childrens health and safety is of my upmost importance and I had to get them out of there . Since leaving my childrens health are no longer struggling with respiratory issues ,****** noses ,migraines ect so Id say it was the right choice and I had only wished Id done it sooner . You mention letting you all know needs in the unit in a timely matter many times in ur message please let me know how from April to February wasnt plenty of time for remedy or even a **** response at the very least ??? The picture you attached is NOT the paper I received with all the corrections . And even with the corrections how Im expected to pay for a unit I was given no choice but to leave due to the health hazard is beyond me . You all can keep my deposit,I simply dont want it on my credit/record . Im doing everything I can to come to an agreement so I dont need to re-reach out to an attorney over this . At the end of the day we would have stayed with equity GLADLY if the mold roaches and leak would have just been fixed. When you all did an in person inspection of my unit in DECEMBER to check for damages and inspect the condition of the unit I passed without complaint if there was an issue it should have been address then. Paint ,carpet filters etc are covered under wear and tear in a lease . The carpet looked that way to yalls water heater having standing water flooding my house on more then one occasion . If youd like to see the work orders stating that along with maintenance breaking my blinds when they put temporary window units in there while I didnt have AC, you definitely are welcome to. Best ,***** ******* .
  
  

• Initial Complaint

  Date:12/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2023 a leak developed in the upstairs unit bathroom. Which in order to be fixed, meant the plumbing company had to cut a big hole into my bathroom ceiling. Well i sent emails and called the realtor company many times to inform them that the hole was never repaired and when will it be repaired. Here we are 4 months later, with NO response and the hole still hasn't been repaired. UNTIL, December 19 2023, when i sent an email informing Equity, That i was going to break my lease due to an unhealthy living environment. On Dec 18,2023 as i was cleaning, i discovered MOLD growing in the cabinet under the bathroom sink and behind the toilet. Also up along the wall behind the toilet, there is a long crack, well that crack also has mold growing out of it. The discovery of the Mold, now explains why I'm always constantly sick and why i am always smelling mold, when i am in the apartment. I can not continue to live in these types of conditions, especially with me being a Cancer Patient, i may currently be in remission; But I still have to schedule follow up visits with my oncologist ever 3 months. Living in this apartment is ******* and Hurting my health. Equity Real Estate knows about my Cancer health issues and they know that i can not live in these types of living conditions. I even refreshed ***** (The property Managers) memory of my cancer health issue, on *****- 2023 when i spoke to her (Gabby)on the phone, about breaking my lease. Because of the mold discovery, the hole in the bathroom ceiling and roaches. ***** said equity would send someone out to fix the problem. Well someone came out and just patched the hole,and crack on the wall and sprayed Killz and bleach on the mold. The company did not remove or replace the molded ********************* just PAINTED OVER IT! Since living in these apartments i have had constant problems one after another. I can not continue to live in an apartment that is jeopardizing and affecting my health another day!!!

  Business Response

  Date: 01/02/2024

  BBB ... The Tenant has skipped out on her lease. We were tiring to correct the issue and she moved out.

  Equity Real Estate Property Management Team
  
  

   

  Customer Answer

  Date: 01/02/2024

  Complaint: 21040681
  
  I am rejecting this response because:
  

  Equity Real Estate failed to fix the mold problem. The apartment bathroom has mold growing all in between the walls. The company equity Real Estate hires to fix the mold issue. Just taped a crack sprayed **** over the mold and then painted right over it. The company was not professional about the work. In order to get rid of the mold . The molded sheetrock needed to be taken down and new sheetrock hung. Which the company failed to do. I have pictures of all the mold and before and after pictures of the so call attempt repair fix that was supposedly done. 
  Regards,
  
  ***************************

  Business Response

  Date: 01/03/2024

  BBB ... We have pictures to prove that when the tenant moved out there was no evidence of mold or mildew. The Tenant skipped out without notice. According to the lease she owes to the end of her lease. We will be pursue this through small claims court.  We are sorry that it has come to this. We will follow the lease provisions. If the tenant wants to come to the office and try to resolve this issue amicably we are willing to sit and talk.
  

  The Equity Real Estate Team.
  

  Customer Answer

  Date: 01/10/2024

  Complaint: 21040681
  
  I am rejecting this response

  
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of September I emailed Equity to let them know that my refrigerator had gone out. Equity email me back saying they needed the serial/model number of the refrigerator. I emailed them explaining that I have been throwing food away because it was ruined. I emailed them back that information. Equity emailed me asking for pictures of the inside of the top and bottom of the refrigerator I asked them what is that going to prove. I called them them because I never heard back from them and spoke to a lady and asked her what are planning to do about the refrigerator she told me to go an buy a cooler and ice to keep my food from being ruined until they can get a man to come out an analyze the refrigerator. I told her that I'm throwing away food that I can't replaced because I don't have the money but you want me to buy a cooler and ice. Then I asked her how long will it take the man to come out to analyze the refrigerator, she said a week or two I asked her was she serious. An outside contractor came to analyze the refrigerator to say that the compressor is out. I asked him how long will it take to fix it, he told me that's not his job that he will send his report to Equity( the owner) and the owner will decide if they want to fix it or replace it. By that time I went to *****'s to get a refrigerator something I shouldn't have to do. October the 15th I emailed Equity and asked about the repairs or replacement of my refrigerator if they are not going to fix it to remove it from the apartment since I got another one. October 18th I received a reply to my email saying they are waiting on the owner to respond thank you for your patience. I shouldn't have to wait this long for them to replace my refrigerator when I pay my rent $700 faithfully on time. I'm out of extra money by getting another refrigerator. I just want compensation for my food I lost and for the refrigerator I had to get from *****'s.

  Business Response

  Date: 11/07/2023

  BBB ... We have meet with our resident. We believe we are resolving the issue and are on the road to making everyone happy again.

  Thank you

  The Equity Real Estate Property Management Team
  

  Customer Answer

  Date: 11/10/2023

  Complaint: 20744929
  
  I am rejecting this response because:

  
  In reference to Equity saying they are working on resolving the issue. I asked for $600 to resolved the issue plus replace the refrigerator. The reason I asked for the money is to replaced the loss of food and to take $200 off my rent which I consider to be a reasonable amount. Equity Property Manager ***** called and asked could she come to my apartment and see the refrigerator that I was leasing from *****'s and wanted to see my paperwork/ pay off amount. ***** came to my apartment on a Wednesday I gave her my paperwork which had the pay off on there. She took the paperwork and said that the pay off was too much so they were going to replace the refrigerator and give me $400 for food.
  ***** told me that Equity will cut check Friday October 31st I told her that I will stop by before work to pick up the check. ***** called me around 3:00pm that same day to tell me that she will not be able to give me the $400 for groceries that she can take $200 off my rent for November and that she can get the $200 for groceries. I told her that's not what we agreed upon but ok I'll take the $200 for groceries. ***** text me and said that she is waiting on approval to give me the $200 for groceries and it could take up to 1-3 business days. I responded back and told her I feel like I'm getting screwed around with the $200 for groceries like y'all did behind the refrigerator. I also told her that they only reason that she even here is because I reached out to Better Business Bureau. Today is Wednesday, November ********* still have heard from Gabby. 

  
  Regards,
  
  *****************

  Business Response

  Date: 12/01/2023

  BBB ... We have meet with *********** our resident of 3 years. We believe we have resolved the issue and are on the road to making everyone happy again. HOWEVER, in my research I found that the refrigerator went out Friday 9.29.23 in the afternoon. We did everything we could to try and find a refrigerator. Fortunately *********** found one and had it installed on the next Tuesday. The other good news is that *********** had a deep freeze in the apartment to help protect her food.  We have since ordered a new refrigerator and had it installed. We had the one she had installed returned and we credit your account with us for ****** have also credited her account with another $200 dollars for any food she had lost plus another $115. ************ has been a great tenant. We believe we have gone over and above to correct the situation.  We have installed a new $1000 Refrigerator, and have credited her account with us $85 + 200 + 115 = 400. We feel we have gone over and above to try and make things right.
  Thank you
  The Equity Real Estate Property Management Team

   

   

   

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My smoke detectors are not working. The date on them is 2012 and 2018. I have the ones you cannot put batteries into. I have called the landlord twice and Equity 3 times. I have contacted the *********************** **************** I was told by the city it is their responsible to replace the smoke detectors. I am concerned about my children and I safety if a fire were to happen. It is also not a fire extinguisher available. Please help.

  Business Response

  Date: 10/12/2023

  BBB ... I will look into this and report back with what I find and the solution.

  ***** and all the great staffers working really hard for our clients and customers
  

   

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, This is to inform any individual who is seeking to rent a property through Equity Real to strongly reconsider. The company is the most unprofessional and unorganized business I ever encountered. My move in date got pushed back without any notice due to renovations. These renovations included ceiling fans replacement, bathroom fixture, carpet, and stove replacement.My orginial move in date was set for 07/26/2021 I was told I couldn't move in. I was then told 7/28/2021 I could move my unit was still not ready on that date. If I had somewhere to go I have retrated my lease then. The painters was still painting when I started move my belongings in. The stove was completely broken and was suppose to be replaced. The carpet was still due to be replaced. The carpet was replaced after I moved in so you can image my frustration when I needed to move all my belongings out so the carpet can be put down.I submitted work orders for the kitchen sink have water damage and rot. The maintenance department put a wood panel over the damage and did not repair it properly. The sink is still in this condition 2 years later. The blinds to the mater bedroom side door were broken also the screen door was completely off and useless. The outdoor outlets do not work. Work order was submitted for that and nothing was repaired. I would like to be conpensated for the stove not being fully functions for the total of 2 years I rented from this company. I got a text today saying the stove is being replaced today 06/26/2023. I am due to move out July 15, 2023. The front office is rude and unprofessional. ******** to be exact. The real estate agents lie and are deceiful. PLEASE DO NOT TRUST THIS COMPANY!

  Business Response

  Date: 07/07/2023

  We are not sure why our residence of 3 years is upset.  In fact, she has renewed her lease with us twice. As far as we knew, she was happy until leasing season started and we wanted to show the property. Additionally, the lease that she signed states that the property can be shown to potential new tenants. The unit is beautiful and is well taken care of. Most anybody would be happy to live there. Everybody in this office is a ********* with the intention of taking care of people... WE DON'T LIE OR INTENTLY DECEIVE PEOPLE AND  WE ARE PROFESSIONAL. It is unfortunate that she slanders our business because she simply does not want the property shown.
  

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the current tenant of the listed rental property. Equity Real Estate is the Property Manager for the rental. They operate as the liaison between myself and the landlord (*****************************). I am not allowed to contact the landlord directly for issues per the lease.The problem: The sprinkler system does not work. No water comes out from the system. Despite numerous attempts to get it fixed, Equity (and by extension - the landlord) have failed to fix the system. THE **** IS BEING ADVERSELY AFFECTED by the failure of these parties to fix the system.Resolution: I need this fixed ASAP! The lawn is ******** and starting to die in places. I cannot and will not be held responsible for this.Timeline:1. Submitted Work Order #1 on 4/17/23 requesting the sprinkler system be turned back on from being turned-off earlier in the winter (see email attachment). About a week later, a guy named '****' came to turn the system back on and test it. I was here the entire time. During the tests, none of the sprinklers worked. **** indicated he would pass this info along to Equity and the landlord. On the same day **** arrived, Vic (landlord) texted me. I passed along that the sprinklers were back "on" - but didn't work. Heard nothing back.2. No action occurred on issue - submitted Work Order #2 on 5/4/23 (text of Work Order attached). Got response from Equity indicating receipt and landlord advised (email attached) he would address. Nothing happened - no one contacted me - system still not fixed.3. Submitted Work Order #3 on 5/22/23 indicating dire need to have sprinkler system fixed. Followed-up with multiple emails (4) to Equity and landlord asking for status (email attached). I still have heard nothing. No action to fix sprinkler system.Rent is up-to-date and I've done all I can to get action on this. Pictures of part of lawn attached.I'm moving out 7/15/23 and am concerned Equity and landlord will steal security deposit to fix the lawn.

  Business Response

  Date: 06/05/2023

  Good Morning ... Equity Real Estate Property Management, Manages the house for the owner. Sorry your having an issue. Please document everything. EQRE Property Management has NEVER stolen any money from anybody. Thank you for wanting to do the right and honorable thing.

  ***************************
  

  I am the current tenant of the listed rental property. Equity Real
  Estate is the Property Manager for the rental. They operate as the
  liaison between myself and the landlord (*****************************). I am not
  allowed to contact the landlord directly for issues per the lease.
  
  The problem: The sprinkler system does not work. No water comes out
  from the system. Despite numerous attempts to get it fixed, Equity (and
  by extension - the landlord) have failed to fix the system. THE ****
  IS BEING ADVERSELY AFFECTED by the failure of these parties to fix the
  system.
  
  Resolution: I need this fixed ASAP! The lawn is ******** and starting
  to die in places. I cannot and will not be held responsible for this.
  
  Timeline:
  
  1. Submitted Work Order #1 on 4/17/23 requesting the sprinkler system
  be turned back on from being turned-off earlier in the winter (see email
  attachment). About a week later, a guy named '****' came to turn the
  system back on and test it. I was here the entire time. During the
  tests, none of the sprinklers worked. **** indicated he would pass this
  info along to Equity and the landlord.
  On the same day **** arrived, Vic (landlord) texted me. I passed along
  that the sprinklers were back "on" - but didn't work. Heard nothing
  back.
  
  2. No action occurred on issue - submitted Work Order #2 on 5/4/23
  (text of Work Order attached). Got response from Equity indicating
  receipt and landlord advised (email attached) he would address. Nothing
  happened - no one contacted me - system still not fixed.
  
  3. Submitted Work Order #3 on 5/22/23 indicating dire need to have
  sprinkler system fixed. Followed-up with multiple emails (4) to Equity
  and landlord asking for status (email attached). I still have heard
  nothing. No action to fix sprinkler system.
  
  Rent is up-to-date and I've done all I can to get action on this.
  Pictures of part of lawn attached.
  
  I'm moving out 7/15/23 and am concerned Equity and landlord will steal
  security deposit to fix the lawn.

   

   

  Customer Answer

  Date: 06/05/2023

  Complaint: 20116162
  
  I am rejecting this response because:  They haven't addressed the underlying problem/issue.  The sprinkler system needs to be fixed ASAP!  Despite the response from the business, no one from Equity nor the Landlord have contacted me to address and fix the sprinkler system.  Do they have the right email for me?  *********************.  Are they going to contact me to arrange for the problem to be fixed?  If so - how and when?
  
  Regards,
  
  *****************************

  Business Response

  Date: 06/12/2023

  Equity Real Estate is the Management Company.  We can not control when the owner will repair the sprinkler system.  ***** property code will protect you if you have not done damage.  I wish we could help you more. The owner of the house is aware of the situation.

  Have A Great Day

  The Equity Real Estate Property Management TEAM
  

   

  Customer Answer

  Date: 06/13/2023

  Complaint: 20116162
  
  I am rejecting this response because:  I don't care AT ALL that the Landlord hasn't responded to the Work Order.  That is NOT MY ISSUE!

  You (Equity BCS) represent the Landlord in ALL issues.  and YOU (Equity BCS) specifically state that I am not allowed to contact the Landlord directly regarding issues with the property.  I am following what is written in the lease.

  If YOU (Equity BCS) can't control the Landlord/property owner, perhaps YOU should reconsider having him as a client.

  YOU (Equity BCS) can call for the repairs as the LEGAL reprensentative of this property and subtract repair cost from my rent to pay for the solution.

  If YOU (Equity BCS) so much as touch or indicate a reduction of my Security Deposit at move-out due to lawn condition, this matter will simply escalate to the next level.

  Do your job.

  
  Regards,
  
  *****************************

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice on my door yesterday 3/31/23 from the Equity Real Estate (attached below, labeled notice), requesting me to move the clutter off of my porch because of complaints made by my neighbors (allegations the Equity office made). The items on my porch (that I pay rent for) is my decorations (attached below labeled my home) is not clutter; it was put on my by me intentionally for decorations and has been there since I moved here 9 months ago. I will not move my decorations based on other peoples opinion; but if they can show me where I violated my contract, any laws, regulations, or policies then I will act accordingly. I also have attached pictures (below) of other town homes within the sector that are also decorated (I have more but they wouldn't fit in email) were they a problem, are was I just singled out. This company have horrible reviews not only by me but other residence. They continually do things hateful to provoke me; and then lie about it, so now I record every interaction with them for there and my protection. They have sent males to my house on several occasions when I am home alone without notifying me (which is in the contract) and I have asked them not to, instead they continually do it. The refrigerator man came to my house to fix the refrigerator and he did, I informed Equity that the refrigerator was fixed. A couple days later they sent two men to my house while I was a lone trying to come in and replace the refrigerator, which I had already informed them that it was fixed. I was afraid so I called them upset these men were at my door supposedly to fix something that was fixed and I didn't know they were coming(so now I got a ring doorbell). Equity also sent an Asian guy to my house (whole conversation was recorded by my ring doorbell) he was trying to do a work order for the washer and dryer which was working and I never put a work order in, I didn't open door. They did it a couple of days ago, continually trying to prove me.

  Business Response

  Date: 04/05/2023

  Good Morning ...

  Equity Real Estate Property Management ... Manages the *** for the ******************* where this person lives. We have no control over the CONDOMINIUM DOCUMENTS. We are hired to help enforce the Rules and Regulations. We have sent the resident a link to the *** website soshe can read the CONDOMINIUM DOCUMENTS as well as the Rules and Regulations. Here is the link as well ***********************************

  Equity Real Estate Property Management
  

   

   

   

   

  Customer Answer

  Date: 04/06/2023

  Complaint: 19884117
  
  I am rejecting this response because:
  
  Regards,
  
  *****************************

  Customer Answer

  Date: 04/08/2023

  Complaint: 19884117
  
  I am rejecting this response because: I am rejecting this response because: ***************** (Equity) has given two different statements justifying their actions and reasoning of why I should remove my decorations (which they called clutter); which neither justifications identifies any violations with my decorations. In my prior attachment (labeled: my notice) Equity justified the removal of my decorations (labeled: myhome; prior attachment) by makings claims that the neigbors were complaining; which in this situation the allegations of their complaints do not justifiy for any actions to be taken legally. In the response to the BBB review report, Equity then change their statement justifying their actions according to *** *********************** Rules, attached labeled ***), I have read and reviewed the *** rules and have not found any violations to justifie removal of my decorations. My decorations have been outside my town home for 9 months and is not cluttering, distasteful,derogative, illegal,or altering any attachment of the town home (all the decorations have been placed neatly in my rented area). Equity also made a statement in the BBB response that they were following *** rules; acting as if they had nothing to do with the rules; which after review of the website I came to  realization that everyone of Equity empolyers are the ********************* because they pictures on the website state as so. Equity has been manipulative to me as well as other tenants, their reviews are 1 out 5 (attached: Equity Review) and most of the bad reviews are on the *****/College Station area. They are an organization that dont accept responsibility; they gaslight the tenants; and make up their own rules. They have tried all kind of manipulation with me, even trying to imply quarterly inspections (prior attached email:labeled quarterly inspections) on my town home; which was never stated in the contract and is still not in the contract. They tried to highlight inspectors and identify it with quartely inspections, which if you read the sentence it dose not correlate with what they were trying to imply to me about the quarterly inspections, manpulation. I also spoke to tenants (some family members); which lease from Equity and have never heard of quarterly inspecions; neirther do I think anyone would sign a contract to have their Bill of Rights and privacy invaded by their land four times a year, checking on them like they are child without good reasoning (fire extinguishers inspections, work orders, or something in that lane). I have more incidents, but will not display them at this moment and there are other house with decorations as well. 
  Regards,
  
  *****************************

  Business Response

  Date: 04/10/2023

  BBB ... EQRE manages the *** and the *** documents are the GUIDELINES for owners and residents. We are providing a link the *** web-site.  ***********************************

  We apologize if there has been some kind of miscommunication. However, the *** DOC's and the rules and reg's are the GUIDELINES.

  When *********** got the notice on her door she called the office to let us know that she had a gun and no body better touch her stuff. 

  Quarterly inspection ... We are a Real Estate property management firm. Our clients expect us to view and report to them quarterly on the condition of their property. And, it is in the lease that we can on behalf of the owner inspect the unit. NOTE: We use ***** *********** of ******** Lease. Very common lease for Realtor to use.
  

  Thank you
  

   

   

  Customer Answer

  Date: 04/11/2023

  Complaint: 19884117
  I am rejecting this response because: First and formost I am not license to carry a gun; neither do I own a gun or have one in my possession. I did not call in regards to the notice on my door, I sent you a very professional email on Saturday, April 1, 2023 at 12:17 PM (attached labeled: respond to notice) and wrote a BBB complaint. Your organization is disgruntled because of the two BBB complaints filed by me and is now making false allegations of me threatening your office. I have also been to ************** since the notice was left on my door to pay my rent on 4/5/2023 (attached labeled: receipt) and was never made aware, served with anything, or apprehend of these allegations. You also have responded to this complaint and never made any notice of these allegations. To make you aware I am a ***************************************************************************************** a manner of having to threaten a origanization with a gun that I why I sent a email and filed a complaint. I also want to reiterate on quarterly inspection, ***** **************** has nothing to do with quartely inspections; if that was the case everybody that rents in ***** would be getting quartely inspections. I also have family members and friends that lease up under your organization and have never heard of quartely inspections. I have also been living in my town home since July of ******************************************************* FEB of 2023 (prior attachment: labeled quartley inspections). I had been living in my town home since July of 22 about 7 months later FEB of 23 you address about quartly inspections; which would mean that you should inspected me in NOV then March and so on if that was the case. You stated in the email (prior attached: lableled quartely inspections) that per the owner you do quartely inspections and now your stating per ***** **************** guidiance, two different statements. Also you tried to use the contract (prior attached: labeled equality justification) as justification for quartely inspections, which the contract did not say anything about quartely inspections. You also never address the fact that you continued to send people to my house unannounced per the guidiance of the contract and after I asked you not to. You are making allegations which have to be legally proven, you have been retaliationing against me since my BBB complaints.   

  Regards,
  
  *****************************

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted my landlord at 6:06 pm on November 14, 2022 in regards to the heating system not working. It was after business hours so the phone gave me the option to be directed to emergency maintenance. I chose to be directed and reached the operator which documented my issues and called maintenance. I called multiple times to the operator requesting them to contact maintenance; the operator informed on several calls of different responses they were receiving from the emergency maintenance. Some of the responses from maintenance was: she can stay with a friend, another response was they don't come out after dark, they also said that they had contacted several places and they were close, and etc..... Maintenance finally called at 7:26 pm; after I had placed multiple calls to the operator and related multiple messages. Maintenance had me to try and put the heater on emergency heat, but I told them the box was not working. Then they insisted on me going to the breaker box and checking the switches; which I did not know where it was located. They told me to check the breakers and make sure they were on on, which I did not know how they operated but everyone breaker was on on. Maintenance never came out to check so me and my son's slept in a cold house with the temperature being at 48 degrees and declining through the night. I also look up several services the fix heating problems; which are opened 24 hours. ***** laws also states that it is the responsibility of the landlord to fix and service proper heating to property for the safety and welfare of the tenant. My landlord fail to render that service and made up excuses and never came to my property to check out the issue. Flu virus is going around rapidly, as well as COVID is still out; this was a safety hazard to me and my kids; I pay rent and utilities monthly on time and my family should not have to deal with this treatment . This morning I went to office, they sent service tech; but their maintenance never came

  Business Response

  Date: 11/17/2022

  BBB ... We have received the complaint from our resident at **** ****** Tap Unit ****. We are sorry that they feel the way they do about the situation. We have an after hours emergency number for our residents to call for help. The call was answered and she was told that the service company will be there first thing in the morning. The **** service companies are doing their best to keep up with all the service calls.  Many calls that come in after hours while it's dark are hard to get to, especially since the service companies end the day having to catch up the next day.  Our resident called the answering service so many times we lost count. The owner of the **** company personally called her to explain and he took so many calls to his phone that it became harassment.  Companies that are doing their best to keep up do not deserve this kind of treatment. As promised, they were there first thing in the morning to get the unit up and going.

  Desired Settlement for us is ... for our resident to follow paragraph 18 (repairs)of the lease. States all repairs must be writing. With the UGLY treatment of the service company, answering service and then coming into the office screaming as loud as possible is unacceptable. We tried to file a criminal trespassing restraint and the police told us she had to be onsite for them to file one. The next time she is on our property we will file a criminal trespassing restraint.
  

   

• Initial Complaint

  Date:05/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my duplex on 02/14/2022, six days after my daughter was born. I took over a sublease, which I understand means you take it as is (which equity management repeated to me several times when i would reports problems), however, I do not think taking a *****-infested duplex without being informed is fair. And when reported, several times, not being properly treated. The House was also left in complete disaster by the previous tenants, nor were the locks ever changed after I took over the duplex, and was told that the property management would not hold the keys for the previous owners for me to come to collect so they left them under a mat outside the front door. The flooring throughout the living room and dining room has one-inch gaps sporadically throughout the floor pieces, and what looked to be water damage in one complete corner of the house. I reported the damage and even had one of the employees come to look at it and other areas of the house, where she even witnessed a ***** come from the broken dishwasher. I was informed that all of this would be taken care of within the next week, in which I agreed to resign the lease if so (I do not have the money to put another deposit down nor want to move again with a baby so trying my best to fix what I have now). Weeks went by and nothing was updated, to which then there was heavy rain and the front living room flooded, damaging the floor EVEN more. I reported that and more issues. They replied they can not repair the floors now until they know what is causing the flooding therefore the floors will remain damaged. The flooring company had already informed me of what needed to be done to fix the issue yet nothing has been reported back to me after asking for an accurate timeline of when it will be done, to which nothing has been mentioned. Almost four months have gone by, and still there are roaches (which is a health hazard especially with multiple kids) and possible mold from water damage. I need help please!

  Business Response

  Date: 05/27/2022

  Tell us why here... Click here to view the original complaint details.

  Business Response

  Date: 05/27/2022

  Good Morning ... I have done the research and have found some answers.  YES ... ************* subleased the property from the previous residents. In a sublease we are not part of the showing process. The previous residents were tiring to find someone to take over their lease obligation. ************* read and signed the sublease policy which states that EQRE Property Management does not make the unit ready for move in. We explained that to both the previous resident as well as *************. On a side note ... In a normal make ready process we would have seen all these issues and would have taken care of them during the make the unit ready process.
  

  Maintenance issues ... calling in maintenance a issue is the responsibility of the resident. If the resident does not call in the issue we would not know that there is an issue. Ms *********** moves in and obviously has a bug problem. We immediately contacted our pest control company whom sprays the unit quarterly. Remember, Unless there is an issue that comes up like this situation we would not know there is a problem. HOWEVER, if the resident does not call in the issue we would still not know there is an issue. When ************* moved in we discovered the bug problem and immediately we called BIO-GUARD our professional pest control company. Problems like this can take 2,3,4, maybe 5 trips over maybe as much as 60 days before we see them gone.  I HAVE BEEN TOLD THAT ************* REPORT TO THE **** CONTROL COMPANY OWNER THAT SHE HAS NO MORE ISSUE WITH BUGS.

  Water issue  ... Again, nobody reported that water was seeping in to the unit.  If we had known we would have responded immediately as we did when ************** called our after hours answering service during a rain storm to report that water was seeping into your unit and the floor was wet. We, also immediately sent a company out to water vac the water. We believe we have rectified the problem and believe the issue is corrected. If the issue occurs again ************** can call the front office and a works-order go out the same day.

  Flooring ... We are working on estimate to have the floor repaired. We need to get approval from our client who lives out of the country. Our goal is to have the floor repaired in the next 30 days.

  Dishwasher ... Once we knew there was a problem, we got approval to replace. ALL NEW

  ***************************

  Equity Real Estate Property Management Team
  

   

   

  hhkh

  Customer Answer

  Date: 05/28/2022

  Complaint: 17255884
  
  I am rejecting this response because:I had NEVER reported that there was no further issue with the pests. In fact I called SEVERAL times to report they needed to come back. Just like I called Thursday to follow up again about it. I had also asked about the flooring issue to which they told me they were still looking for the issue in which I responded I had already spoke with the company about the problem and they told me they had relayed the solution to you all as well. I was then informed that Eqiity was informed of a solution and they are working in it 

   

  I have literally been living out of Tupperware bins and airtight containers since we moved in because the shelves in kitchen are infested. I do not **** rarely in fear of the pests. My daughter will be crawling soon and I can not let her in our floor and I am just as worried about the pests when she becomes mobile  They can cause SEVERE health issues and the fact that I have been complaining manny times and you respond that I said it was no longer an issue blows my mind. I specifically spoke with pest control as well and he was the one who told me to call him back 7 days later and I called equity and no one was sent  I called again  no was sent  I followed up AGAIN and now was sent So unless they asked a different duplex not mine  ***** ever stated it was a controlled situation. 

  Regards,
  
  ***********************