ComplaintsforCrest Roofing & Remodeling
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Complaint Details
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Initial Complaint
10/01/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have a major hole in my roof. I have contacted the company at least 4 or 5 times now for over a couple of months. I have called, emailed, and texted the company. I have a warranty on my roof. They are not coming out to fix it, they are also not responding to my messages. The roof issue is causing issues to my ceiling. The longer they take, the more issues there are. I have someone trying to fix my ceiling, but they cannot because the issue with the roof.Business response
10/04/2021
We have inspected the leak on 2 occasions. On last trip we found a portion of the north seam has detached. it appears that it was caused for the ponding of ice and snow during the inclement weather. We have made repairs
Rocky
Customer response
10/04/2021
Complaint: 15925193
I am rejecting this response because:The repairs need to be checked and made again. Its still leaking. The picture that was sent was from last week. It was never repaired. Which is why I am having to continue to contact the company. When work is done, it needs to be told to the customer.
Regards,
*************************Business response
10/08/2021
We returned on Oct 6th resealed the seams and check the wall flashing We would like to return an run a water test to assure that it is repaired Please set a time for that
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Contact Information
3824 Stony Creek Ln
College Station, TX 77845-4020
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.