ComplaintsforNeri Roofing
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Complaint Details
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Initial Complaint
04/05/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I hired NERI Roofing to replace my roof . They arrived on 3/26/2024 , and completed the job 3/27/2024. I was received a call from ******************** on 3/27/2024 and stated one of the workers slipped and a hole was made on my ceiling but told me not to worry it would be taken care of . He called me the next day and asked for the payment of $16,0050.00 at that time I told him I would hold $400 until the repair was completed, he originally agreed to it, but called me back 20 mins later and told me he needed the entire amount since he had to pay the workers and his partners did not know about the incident at my house , his investors would not like that he had issues on the job site . He promised that he would be back on Wednesday 4/3/2024 to fix it , (a week later ) but never called to let me know the time . I texted him asking for an ETA , he called me and told me he was on his way, but then called back and told me the man he hired to fix the sheetrock made a mistake on his dates to show up and he can be there later , I told him I was not home since I was taking care of my father at his house due to bypass surgery, I could be there after 3 pm , he said he would let them know . Never heard anything back from him . I texted him again the next day 4/4/2024, he said they were on the way , but again i told him I was not at home , but I could be there at 10:30 am . He agreed to that time, but called me at 10 am , that he was running late and it will be 12 pm now . I agreed to that that, but it's 3:01 pm now and he has not showed up again. I would like reimbursement since I have to hire someone to come out and fix the ceiling in my son's room.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.