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Find a Location

Commerce Chevrolet Buick has 1 locations, listed below.

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    Business ProfileforCommerce Chevrolet Buick

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1621 TX-50, Commerce, TX 75428
    BBB File Opened:
    8/6/2015
    Years in Business:
    67
    Business Started:
    1/1/1957
    Contact Information

    Principal

    • Michael Maynard, General Manager

    Customer Contact

    • Michael Maynard, General Manager
    • Brenda Turner, Office Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/22/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I purchased a car in June or **************************************************************************************************** as they rushed me through the paperwork one was $1,495.00 for ResistAll and the other was $322.00 for Theft Secure. I only found out about this when I went to trade the cat in for something bigger and was told Commerce ***** added almost $7,000 to my car cost. I spoke to a **** there and he said they would remove the add ons , but that they could not remove the two I just mentioned as they are a "hard add" I told him we didnt ask for them or even know they were on there and that the finance guy rushed us and was shady by adding these in without telling me about them. We didnt want to sign paperwork that day as we had only a few minutes and the finance guy said thats fine i will just tell you were to sign and when he gave us the contract he said this just has the gap and extended warranty sign here then to the next several pages it was just sign here , just sign here etc **** then said he will get my money back to me by taking the $1,800 off the new car we trade in for but we do not want to do business with them again after this, there is no way we trust them. they are not getting these add on removed and refuse to resolve this issue. we want the extended warranty removed, the gap protection, the theft secure and the resistAll removed from the contract. the dealership also claimed to have done work on the car as part of the resistAll package but they did not , when i asked for the invoices showing where $1,495 worth of work was done to my car they said they dont invoice the work ? they have to have a paper trail i said and i was told not really....i just want **** to do what he said he would do this dealership is shady and dishonest
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Keith S

    1 star

    06/18/2023

    Both salesman I dealt with were pushy and not transparent about any information about running my credit or my girlfriends credit. I informed both of them that when purchasing a vehicle that we were to both be on the application/title. Needless to say that when it came time to sign the paperwork online my name was listed despite them running my girlfriends credit and not ever once disclosing that she would not be listed as a Co-buyer even though they had no problem using her employer and income information and putting that information under my name only without first disclosing or asking if they could do that or if we were okay with them doing that. Which isnt right by any means. When I confronted one of the salesmen about not adding her on the vehicle we were told if he did then it would have raised the payment which I have never heard of by the way. Because we both had fair credit although my score was slightly higher than hers, but she also had more income than I. We were both trying to be listed on the vehicle so to keep building our credit. So they couldnt add my girlfriend as a co-buyer despite the fact she had steady employment and more income than I, but the salesman didnt have a problem using her information and income and employment and putting it under my name and reporting that to my credit which I obviously disputed later. The entire time neither salesman ever once disclosed any of this information nor did they ask us if we were okay with what they were doing. Also there was a huge crack in the windshield and while we were waiting for the salesman to verify the insurance I asked to have the windshield fixed and was told they dont replace windshields, they sale cars and to file a claim with my insurance to fix it. Also requested to test drive vehicle once more and was told I could after he got done with insurance on the phone but didnt happen.If it were just me I would have walked out but gf liked it. They did eventually replace the windshield.

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