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Complaint Details
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Initial Complaint
11/15/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This was a warranty service setup by Tri-Supply for a D3S Service technician never showed up on his first appointment to fix my range, second time he actually came and never contacted me with a diagnosis. After 3 weeks they schedule to come fix my range. The day of the appointment they no longer can’t have a technician in my area untill 13 days later, which affects my holiday thanksgiving plans for family and they refuse to send a different technician. I spoke to the manager to explain the situation, and she was un-willing to do anything to help and did not even care about my family holiday plans. It’s safe to say the customer nor family values align with this companies values .Business response
12/18/2023
We deeply apologize for the inconvenience caused by the delays and miscommunications regarding your range service. Our service partner, D3S, experienced unexpected staffing challenges, impacting their ability to meet scheduled appointments. However, we have advocated on your behalf and are pleased to inform you that, with GE's approval, we have arranged for a complete replacement of your unit to resolve this issue promptly. We sincerely regret any disruption to your holiday plans and appreciate your understanding.
Thank you,
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.