ComplaintsforConroe Autoplex
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Complaint Details
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Initial Complaint
09/05/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I financed a vehicle from conroe autoplex. They did not tell me about any issues with the car. I drove it the next day and check engine light came on. Then acouple months later the oil pump broke. The ac stops working too. There are issues with the car that are starting to show. I spent so much on the car and needed something reliable for our newborn. I can trust the car to function properly. The parts are all dealership so the price of fixing it cost more than what I put on the car. I owe 9 thousand left on it and have already paid around 6. It seems they erased the codes so they could sell it at a higher price. The code is for the catalytic convertor which can blow the engine if it goes out causing the car to be worth nothing.Business response
09/06/2023
You did purchase a vehicle from us almost 7 months ago. All used vehicles in the state of texas are sold as-is without a warranty from us. We did however offer you and extended warranty coverage for the vehicle which you declined. The vehicle also passed state inspection the day before you purchased it as seen in the attachment. This shows that all current monitors are completed and there were no fault codes in the vehicle. We do know that with used vehicles we can not predict the future and do offer assistance to help customers who need repairs by offering discounted labor and part prices, We also have financing options for mot=st repairs as well. To our knowledge you have not contacted us anytime recently and asked for us to help you by working on your vehicle in any way. If you would like assistance with that your welcome to contact the office.Customer response
09/06/2023
Better Business Bureau:
This letter is to inform you that Conroe Autoplex has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/5/2023 and assigned ID *********
Regards,
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.