ComplaintsforSyde Jobs

• Initial Complaint

  05/06/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I called and hired a company called Syde Jobs LLC to do a fence job the owner would not give me a contact on paperwork just verbal so on 5/4/22 she told me she would give me the contact on paperwork and I went with her employee to ********** to get the materials for the fence his name is ***** so on the 5/4/22 he called and texted me all day blowing up my phone for money had to see a lawyer at 1 pm so I told him thats fine so he got started late when I got home the fence was done botched up so bad that I called his boss the owner and told her that he had harass me for $800.00 all day and botched up the job I was not going to pay her nothing so I have asked for my refund on my materials or I will take them to court she has be very un professional and is not standing behind her business just claim to have fired him but not making good on my money all I want is a refund on my purchased materials that he is holding ****** I have texted him ***** for the return of the materials but he wants $800.00 not happen the owner is 100% responsible for her employees and I want my refund...

  Business response

  05/16/2022

  I would like to say that communication is key, especially when it comes to our business model, our customers need to understand that we have to have communication that is transparent, that is open and that is free-flowing, with that being said, that was not the case here, our process was not followed. This very situation is the reason why we require a contract, This situation could have been avoided had they signed a contract letting Management know what to we are obligations are, as well as what is to be expected. We were not obligated to kill guarantees is it without a contract being signed, furthermore in this instance everything was done without the knowledge of management or was done without the consent of management. There was no estimate given to management therefore there was no contract drawn up by management so therefore we were not obligated in this instance to pay for materials that again there was no signed contract for the materials or work. We pride ourselves on trying to keep the lines of communication open, and transparent. We want to establish a process that unique to the client, and that established with the contract.

  Customer response

  05/17/2022

  Complaint: 17172708
  
  I am rejecting this response because:
  
  Regards,
  
  *****************************.  I have written agreements by her employee ***** and she promised me twice in one day that she would e-mailing me the contact by the end of the business day she is lieing there was lots of communication before he got the materials on 5/4/22 I am still taken her to court my daughter even talk to her on 5/4/22 about her employee blowing up my phone for money and she told us that we did not have to pay anything till the job was done she even told us that she wanted me to pay her with a check and she would pay him  she a scam and she knows it ..... I have lots of pictures and my daughter who talk to her on the day of the so call contact she was to e-mail that day .....

  Business response

  05/29/2022

  I offer to be on job site to get the job done but her daughter said that dhe would leave it up to her mom. I'm not sure why she would even have him pick up the materials when she said that she notice that he did not have enough materials. Si would never of approve him picking up materials as well even starting with out
  her sigging the ********** front of mein our contracts we adk for some upfront like a good fa
  ith. I am truly sorry bubut like I told her I needed to get with himso I could get everything in the contract.

  Customer response

  05/31/2022

  Complaint: 17172708
  
  I am rejecting this response because:
  
  Regards,
  
  *****************************.   She claimed that he was her employee that she was recommended him for the job he was her best in putting up fences now she wants no responsibility for the s**** up job he did and because he wanted the full money up front he kidnap my materials that I paid for she is total responsible I personal did not hire him I hired her company I want my money back or I will take her to court she is scammer 

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