ComplaintsforMcLaren North America
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Complaint Details
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Initial Complaint
08/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was threatened and basically called a criminal after purchasing my fourth supercar from Mclaren automotive and informing them that the vehicle has had repeated repair attempts, and was falling within the realm of being a lemon. I didnt ask for a repurchase, I simply informed them of the issues after 3 repair attempts and 24 days of service with the first 4 months. I was told that they will purchase my car back, but with a clause that will charge me $150,000 if I EVER purchase another McLaren Which is borderline illegal, punitive and retaliatory. I was accused of Working the system when I informed them of my vehicle status. It is by far the worst treatment I have ever received from an individual and I was on the verge of bringing in lawyers and having the individual sued personally. Thats not the kind of treatment you expect after having bought more than $1 million worth of vehicles from a company. His tact is to act as if the vehicle failures should be something to be overlooked, and how dare I enforce any kind of state protections against search for vehicles.His name is *********************, a ****** Services Executive.Business response
09/12/2023
Please accept our sincerest apologies for how your case was handled. We have had a different representative reach out and we understand you are satisfied with the resolution. If this is not the case please let us know.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.