ComplaintsforTangerine Salon & Spa

• Initial Complaint

  02/17/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 2/5/22 I had hair roots retouched. Before starting, spoke to my hairdresser Rider, who asked if it was OK if another staff member could help with hair wash / blow dry; I replied I wanted only my hairdresser to help me as usual, and Rider was fine with that. My original appointment was at 2:30. I received a text message from the salon asking if I could come in at 1:30 pm. I agreed. When I arrived, Rider said he was busy, so I don't understand why the salon asked me to come in earlier if my hairdresser was busy at 1:30 pm. Then, another employer, named Brecken, while Rider was chatting with another client, came to me to tell me to go with her to wash my hair. After I left the salon, a friend noticed that I still had hair color on my forehead and around my temples. I also had hair color inside my ear lobes and inside my ears. My scalp started to get irritated because the hair color was not properly removed so I immediately washed my hair to remove the tint that Brecken rushing me, although I pay for the best, did not remove. I felt stinging on my scalp. For over a year, my hairdresser Rider used the same product to do my highlights / retouch my roots, and I never had an allergic reaction. Also, I've been an Aveda customer for over 10 years, and never had an allergic reaction to Aveda products. It was overexposure as a result of neglect to properly wash my hair that caused irritation. I had been going to Tangerine Salon for over 1 year; my only hairdresser there was Rider at the ********************. Since the Salon Headquarters are in Coppell, I'm filing this complaint through BBB in Coppell. On 2/5/22, I filed an incident w/ the hair salon. Cierra S******, the Director of Services replied to my incident report and agreed to refund my $86 (I paid $86 + $10 tip, tl $96) but I only asked for $86 refund, and Cierra agreed. However, when I asked x times what credit card info was required to process refund, Cierra wasn't transparent, and I of course became suspicious.

  Business response

  02/28/2022

  Business Response /* (1000, 5, 2022/02/18) */ Elizabeth expressed to Cierra S****** that she was unhappy with her color service with Ryder and the shampoo service by Breckin. Breckin is a new hire who is in a training role as a shampoo tech at the salon. Although Breckin is licensed to preform this service occasionally there is a learning curve. Elizabeth expressed that the color left on her skin agitated the skin. In our experience with ***** color this should not happen, even if left for a long period of time the chemical oxidizes after 45 minutes and does not continue to process. In an email Elizabeth told Cierra that she is going to come in person on 2/19/22 to have the full amount of her service refunded to her card. Elizabeth requested a cash refund but customary we only offer refunds to the original form of payment. I do not think any further action or BBB involvement is needed as we are in communication with Elizabeth and offering a refund plus whatever is needed to resolve this matter. Consumer Response /* (2000, 7, 2022/02/21) */ Good afternoon, I persevered asking questions and the Tangerine Salon Director provided me the necessary information so today my refund was processed and the refund has already been deposited to my bank account, so please cancel this case and confirm receipt of this email. Thank you, Elizabeth V***

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩