ComplaintsforVeripro Solutions Inc
Collections Agencies
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Sent me a letter with someone name other than mine on it but it was my address asked how they could use my address and they couldn't tell me.Very aggravating; they need to make sure where people live.Business response
07/16/2024
We responded to the customers complaint via mail.Initial Complaint
06/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I tried to get a second mortgage and I was told that there's already a second mortgage. However the previous second mortgage was dismissed in a chapter 7 bankruptcy in 2010. Apparently the original lending institution sold the the 2nd even though it was dismissed. It ended up at Veripro - in 2015! The following year they sent me a letter saying that my "second lien mortgage or deed of trust has been successfully processed through the second lien modification program. The process is complete and the second debt associated with the second lien on your home has been extinguished you no longer owe anything on the second loan associated with the above referenced property address"."Veripro solutions and nationstar will begin the process of officially releasing your second lien by recording a release or satisfaction of lien in the local property records"Then I got a copy of the lien release in the mail and it was for my first mortgage that they never even had. Calling them is fruitless because you get a story different each time or you can't reach anybodyBusiness response
07/20/2023
We responded to the customers complaint via mail.Customer response
07/25/2023
I have reviewed the business response and accept this resolution. I would like to know who they sold my non-existent loan to?Initial Complaint
03/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a phone call Tuesday, March 21 from ************. They did not leave a message, and I called back, as when I searched the phone number online, it's showing as a mortgage collection agency. When I called, I was advised there is an outstanding payment of $524.03 back from early January. This company is stating it is for a payment made with nonsufficient funds. I have checked both checking account statements I had at the time for ******** and there are no outgoing payments in ******** as the mortgage was paid in full and satisfied within county records when I refinanced. While on the phone, the representative did not state their name, account the funds were supposed to come from, and was not specific when answering any questions, especially when I asked what it was for. Why would I pay on a mortgage that is closed AND satisfied? They are stating the payment was made January 5th, which does not add up because the mortgage itself was satisfied December 29, 2022. I have not received any notices in the mail from Veripro Solutions Inc or ****************. While on the phone, I was advised I cannot contact the lender as the file has been paid off and now with Veripro. The unnamed representative advised my account was transferred to Veripro on March 14th. This is very alarming, as I have not received any letters in the mail from either company stating the outstanding amount. I find this extremely hard to believe, and it's more alarming as the debt is considered satisfied with the lender and in county records. I have attached two statements, one from each account I had at that time, a loan overview from ****************, and the recorded mortgage satisfaction. Please reach out to me with any questions or if you need additional information.Business response
03/27/2023
We responded to the customers complaint via mail.Customer response
03/27/2023
Complaint: 19842081
I am rejecting this response because: I cannot get clarification as to what this amount is for and why I am to pay it. This company does not provide clear answers or information when requested. Ive never received mail. My mortgage lender advised this is most likely fraud from this company as my prior mortgage has been SATISFIED of public county records. How are they allowed to harass me for something I dont owe? Ive done what is expected and nothing is owed.
Sincerely,
*******************Customer response
03/27/2023
Please see attached email communication from the lender.Business response
04/06/2023
This has been responded to by email and mail to the customer.Business response
04/18/2023
see attached responseInitial Complaint
01/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am being harassed by Veripro Solutions for a creditor that I was never associated with. I have never done business with the creditor that they are collecting for. I request that Veripro ceased from contacting me with their non existent claim. This company is looking to make money off consumers with a scam business model.Business response
02/16/2023
We responded to the customers complaint via mail.Customer response
02/17/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not satisfied. I do not owe this company any money. They have the wrong person. I am filing a complaint with ** Attorney ******** ******************************** and FTC. They are saying that I have an account with a company that I have never done business with. I want this canceled. This is harassment. I got a letter from them saying that they were working to resolve this.Business response
02/20/2023
The letter the customer received and is referring to was an acknowledgement letter to the original complaint. The actual response to the original complaint has been mailed via ****** It has an expected delivery date of 02/21/2023.Customer response
02/21/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, We do not owe anything to this company. We are prepared to *** per continued harassment of this company. We have filed a complaint with the appropriate agencies to stop this harassment from this company. Filed a complaint with CFPB.Business response
02/24/2023
This is a duplicative request and no response is required.Customer response
02/27/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
This is no duplicate request. Do not send me anymore information. I have never heard of this company nor the company that they are collecting for.Customer response
03/02/2023
See attached.
See Attachment/File: AdditionalInfo-Consumer.pdfCustomer response
09/20/2023
am being harassed by Veripro Solutions for a creditor that I was never associated with. I have never done business with the creditor that they are collecting for. I request that Veripro ceased from contacting me with their non existent claim. This company is looking to make money off consumers with a scam business model. I have contacted my attorney for harassment. I have sent this company a Cease and Desist to stop harassing me. There is not lien nor delinquency on my property per Real Time Solutions nor this so call company. Real Time Solutions admitted that there is no loan tied to me. I have filed a complaint with *********************** to stop this harassment.Customer response
10/24/2023
This case was not adequately addressed. We do not owe this company anything. We have filed a complaint with other agencies to prevent this company from practicing deceptive business practices. There were separate cases of harassment and threats with false claims that were address by two separate events. So it is not a duplicate case.Customer response
10/24/2023
There were two separate events not addressed by BBB. Please see correction above. We do not owe this company anything.Initial Complaint
06/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I filed bankruptcy back in 2010. Veripro solutions started sending mail back in 2018 out of the blue. I spoke to David ********* several times, but his solution has always been let me get you in contact with an insurance company to lower your insurance and a tax person so that you may have more money to repay. They are charging a 20k loan which he stated could be a lot less if I would work something out. At the time I wasn't working so money was tight. I have been trying to refinance because due to a modification after the bankruptcy it went to 45 yrs. I tried to refinance but David stated that funds could not come from the refinance, so I cancelled I did not have the 10k he was asking for so I was going to do it through refi. Now, that I was ready to settle with him for the 20k David sends a payoff of 45K. stating that is now adding all the interest that was not paid. He had stated that interest would not be included if I paid it off, this time he states that my house has so much equity that I need to pay all of it plus all the interest. These people are horrible. They play around with figures and then turn around and come back with something else. He was also trying to get all my financial information and closing cost sheet to see if he would even work with me. It is causing a lot of mental anguish.Business response
08/17/2022
Business Response /* (1000, 5, 2022/07/08) */ We responded to the customer complaint via mail. (Please see attached for a scanned hardcopy of what was sent by the business to BBB)Initial Complaint
02/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a letter from Veripro Solutions stating that I owe them $1,000 and it must be paid immediately. The mortgage company that had supposedly given this debt was sold 3 months prior to this letter. It was paid in full by the title company. This seems like a scam, and I am not sure what to make of this correspondence.Business response
04/05/2022
Business Response /* (1000, 5, 2022/03/09) */ We responded to the customer complaint via mail
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
7 total complaints in the last 3 years.
3 complaints closed in the last 12 months.