Business ProfileforSelene Finance

I have been trying to get a escrow analysis done since the end of April 2024, it is most the end of June 2024 and every time I call in to see the status of the escrow analysis they say that it is processing . They had did an escrow analysis that increased my mortgage from ******** to ***** since the beginning of April. I made the necessary changes to my homeowners insurance and ask that they resubmit my escrow analysis to get my payment back to where I can afford it and make my monthly payment on time . Every time I call in I get the same results that it is being processed and I should get something in the mail by the next week. I am making this complaint to get this resolved. It took them no time to increase my mortgage and Im not understanding why it is taking months for them to perform another escrow analysis I have been calling them and I have email track that they have been receiving my emails that I send to customer service . I am planning on selling my house because this customer service is unprofessional and Im not satisfied. Please help me resolve the issue of finally getting an escrow analysis done. The customer service with this company is unreliable and they say whatever just to get you off the phone .