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Business Profile

Furniture Stores

Woodard Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Woodard Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

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Woodard Furniture has 2 locations, listed below.

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    • Woodard Furniture

      3901 S 20th Ave Dallas, TX 75261-4057

    • Woodard Furniture

      650 S Royal Lane Coppell, TX 75019

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought high priced premium umbrellas that both broke within a few uses. Woodard replaced them but took several months and only about a month before the one year warranty. Because the replacements came late fall we did not use until spring. Both of the replacements broke after a few months. Now Woodard says they are out of warranty. Four out of four units broke after a little use, that is a quality issue!We have one other Woodard umbrella that is over 30 years old and still works so its not a used issue. Over $500 each and cant last one year. Terrible customer service and quality.

      Business Response

      Date: 06/29/2023

      Upon additional review of this issue, our data shows we have sold 165 of the 78W610 umbrellas in the last 5 years.  There have been 4 umbrellas replaced, only 2 for broken cords, which is this claim (requesting 2 more). According to this data, there is not a quality issue with the umbrellas. Woodard offers a 1-year warranty on umbrellas, which was met.  These umbrellas were purchased 12/21/2020.  After further discussion, it has been decided to reimburse the dealer the amount paid for the umbrellas, and they, in turn, can reimburse their customer their cost of the 2 umbrellas.   Ref#  MR ******.

      Customer Answer

      Date: 06/29/2023

      I have reviewed the business response and accept this resolution. 
      Thank you

    • Initial Complaint

      Date:05/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased two years ago for close to $8,000. The fabric on all chairs have stained/ mold stains (we tried all recommended cleaning methods. The slings also shows of fraying. Sunbrella fabric, which they state has no warranty. They will NOT do a thing after one year.

      Business Response

      Date: 05/09/2023

      We at ****** stand by our warranty, as you can see attached.  Structure of the frame is 15 years, finish is 7 years and cushion/sling is one year.  The warranty has on the cushion/sling expired a year ago.  Many of our products last way beyond our warranty, but we have a warranty none the less.  Regarding cushion/sling, most fabric manufacturers have an additional warranty, that relates to the fabric only, not the cut, sew, fill, or labor but the fabric itself.  I'm sure this is what the customer is referring to when making the statement, "Sunbrella fabric, which they state has no warranty".  Sunbrella does have a warranty on their fabric, but do not cover the cut, sew, fill or labor to make a sling, but the fabric itself - for the consumer.  Should the consumer wish to have Sunbrella cover the warranty of the fabric itself, I would recommend to contact Sunbrella. 

      Our warranty also states that normal wear and mold/mildew are not covered by warranty as a simple cleaning of the cushion/sling every so often will ensure no mold or mildew occurs.  Information was also provided that the dealer the consumer purchased from would be able to order slings (or any authorized ****** dealer) for a fee since the warranty has expired.  Our warranty was provided to the consumer on May 3, 2023 via a link along with authorized ****** dealers in the area.  ****** does not sell direct to public but through our dealers.  The dealer where the furniture was purchased would be more than happy to assist in obtaining replacement cushion/sling, for a fee because of the expired warranty.

      We regret that the consumer is dissatisfied with our honoring, of our warranty.

    Woodard Furniture is NOT a BBB Accredited Business.

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