Business Profile

Urgent Care Clinic

CareNow

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Complaints

This profile includes complaints for CareNow's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

118 total complaints in the last 3 years.
38 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/25/24 I went to the CareNow in ******* after being sick for 5 days with a high fever of 103, cough, extreme fatigue, etc. I paid about $100, was given a strep and flu test (which was negative), told I had pneumonia, and given a prescription for antibiotics. Four days later I was so much worse that I went to a different urgent care, paid $150, got a chest x-ray, found out I had a serious case of pneumonia and the prescription I was given by Carenow wasn't even enough to treat an ear infection. I have also been told by multiple doctors since then that it is impossible and irresponsible to diagnose someone with pneumonia without a chest x-ray. I missed weeks of work recovering and later got a bill from Care now for over $250 additional to what I already paid them. I have no doubt that they're price gauging and worse is that their doctors do not know what they are doing. This is extremely dangerous as I was so sick I should've been hospitalized. It all probably could've been avoided with proper treatment initially.
Business Response
Date: 04/17/2025
Thank you for forwarding the consumer's concerns regarding her visit to CareNow. Please note that we previously reviewed this concern and corresponded directly with the patient on January 8, 2025. If the consumer wishes to file an appeal of the original outcome, please have the consumer correspond with us directly at the below email. Upon receipt of a written request, we will submit the additional reasons and appeal to Corporate medical Leadership for a second. review.

Thank you
***********************************************************************
Initial Complaint
Date:03/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 28th, 2025 I visited this facility unaware of how grossly awful they were expecting just routine urgent care experience. They said one person was ahead of me. The one person went with a doctor after about 30 minutes. I got continued to wait for several hours watching them take in non white patients ahead of me. I asked the lady if I could just leave and she said she would refund my payment and there would be no further charges. I just recieved a bill statemetnt date 3/8/2025 after the manager called to argue with me over my negative online review. The business decided to send me a bill for $180.00 with no services or otherwise rendered. I attempted to call the number on billd after 30 minutes of trying to get through the compute prompts that obfuscate being able to reach someone I tried calling the facility. 5x's i called the facility and they refused to get manager saying that there was no one working in charge of the facility. This company is a scam. I do not owe them anything I did not have any services or otherwise rendered if anything they should owe me for my time and lost of health having to deal with these horrible awful argumentative and dangerous people at this company who only aim to hurt people.
Business Response
Date: 03/24/2025

Thank you for the opportunity to review the consumer's concerns. Feedback from our patients regarding their experience helps us provide quality care to the community we serve. Please note that we will escalate this concern to the ********************** Team for review. Our goal is to respond back to the patient directly within 21-business days. Please have the consumer reach out to our ********************************* team directly for any questions during this process. Thank you.
Customer Answer
Date: 03/24/2025
I am rejecting this response because: this appears to be MO a customer comes in, has horrific experience, leaves without being seen as the person working the counter says she cancel everything.
Several weeks later a random invalid bill comes and the business makes it absolutely impossible to speak to someone. The. business in office refuses to get a manager telling there is no managers at the facility and to contact a toll free number.
The toll free number takes over an hour to reach someone and they are argumentative and combative and kick the can back to the hmoffice,
This business appears to not be licensed as.a health facility according to state of texas, They have no real regulative body to contact. They insist there is zero management and as long as they have my info blackmail me for having entered their facility.
I have no did not use their service the lady ended everything after a several hour wait without being seen.
Yhe only acceptable answer is that this was error and they will cease and desist communication and and further attempts to collect a fictitious bill. I owe them absolutely nothing. Again, they did ZERO. Nothing I agreed to nothing and was never seen. They only attempted to bill me after leaving a negative ****** review.
Business Response
Date: 04/09/2025
Thank you for the opportunity to review the consumer's concerns. Feedback from our patients regarding their experience helps us provide quality care to the community we serve. Please note that we will escalate this concern to the ********************** Team for review. Our goal is to respond back to the patient directly within 21-business days.
Please have the consumer reach out to our ********************************* team directly for any questions during this process. Thank you.
Customer Answer
Date: 04/14/2025
Company sent me a new bill today. I still totally main I have never had services performed by this business. They are extremely unethical and I will absolutely not pay this company $1 regardless of how long they punt on the fact that I did not receive service. The lady refunded my money while I was in the building since they DID NOT SEE ME. They sent me a bill for services not rendereed serveral weeks after I filled a. online ****** review for the companies practices. ************ is abusive and unethical. They are trying to blackmail my credit for a service that was never rendered.
Business Response
Date: 04/15/2025
Please note that we have completed a review of the account and authorized full adjustment. We have corresponded directly with the PT. Thank you
CareNow **************** Team
***********************************************************************************************************
Customer Answer
Date: 04/15/2025
I am rejecting this response because there is no plan to move forward.
The first ***** I spoke to said 30 days too. Now this person in this complaint said the same thing at a bare minimum there should have been some progress made not another 30 days.
This is just a way to kick the can down the road to avoid providing a remedy so no action ever is taken and they can ruin my credit.
I spoke to ***** yesterday for Care Now and they said that they knew there was no service performed by them. They knew they refunded the money paid for me at visit of $40 because there were no services rendered. They then proceeded to send me not one bill for $180.00 but now two. They are threatening to file against my credit unless I pay them for services I never received without even naming what the charge is for. To make the matter worse the business can't even tell me what the $180.00 fee is atually for it's just a feed with no explanation. Certainly this can't be acceptable by any standard. There is no middle of the road. I did not receive or participate in and business with Carenow and they are charging me $180.00. The only factual outcome since they can't even name what the charge for is to resolve the matter as nothing do a billing error on their part.
This can't possibly be an acceptable middle of the road. A business sends a bogus random charge and then the acceptable middle ground is for them to be able to target my credit unless I pay for services not rendered because they keep saying whenever there is a inquiry they need another 30 days to investigate. This is absolutely outrageous.
Customer Answer
Date: 04/15/2025
I didn't see the business actual message in the last message all i saw was "if you are not happy with the business outcome".
II went back and reread in case I missed the sentence "Please note that we have completed a review of the account and authorized full adjustment. We have corresponded directly with the PT. Thank you"

If this means there is nothing do then I accept their response.
*****
Business Response
Date: 04/15/2025
The balance on the account is being cleared. Thank you
Customer Answer
Date: 04/15/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:03/15/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went in to receive care. After not being seen for over an hour, I asked the front office if they forgot about me. They said they were busy with someone with "multiple injuries" someone who should have gone to the ** anyway. I guess they told the doctor I was complaining and she rushed in, saw me for about 1 min, asked no questions, did not feel my swollen lymph nodes, and diagnosed me with "allergic rhinitis" despite being sick for 10 days, getting worse every day, despite my green snot and ****** flem, the intense sinus pressure, past fevers, and despite the fact that my son and boyfriend got sick before me so it's clearly contagious and not allergies. I did not receive a proper diagnosis, she rushed through the appointment to get back to the "multiple injuries" and I did not receive the proper medication to treat my symptoms where the sinus pain was a 9 on a scale of 1-10. There is no way she completed the full assessment required for the full bill to go to my insurance.
Business Response
Date: 03/24/2025
Good Afternoon: Thank you for the opportunity to review the consumer's concerns. We take all comments seriously and appreciate them taking the time to share their comments. Please note that we have initiated a case file for the concerns, and have forwarded the information to the Medical Market Leadership team for a detailed review. Upon completion, we will update and correspond with the patient directly with the findings and outcome.
Please have the consumer reach out to us directly with any questions during this process.
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Initial Complaint
Date:03/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
InstaMed is saying CareNow has informed CareNow has received the payment. Below explanation and information from ******** saying you have received the payment. There are the payments info. Since I have paid on the day on the appointment $180 and now CareNow received the payment of ******, CareNow needs to refund ****** to proceed?You went to the ***** member portal to complete a payment to your healthcare provider where you received the service in order to pay the patient responsibility of the claim. When you initiated the payment through the member portal the funds are processed through ********, the payment processor that ***** works with. Since the healthcare provider where you received the actual service is not registered with us, we are unable to send the payment directly to a bank account for the healthcare provider. Rather, we convert your payment that was made through the ***** portal onto a prepaid MasterCard and mail it to the address of the healthcare provider. The address comes from the claim that was submitted from your healthcare provider to *****. Once that mailed prepaid ********** is sent to the address of the healthcare provider it goes into "active status" for about two months so that the provider has a appropriate amount of time to receive the payment in the mail and process it as they would a regular credit card on a device in their office. If the payment is processed in their office within the appropriate timeline then the status of the card appears in our system as settled. At this time, your payment shows it was settled meaning the healthcare provider where you received your service accepted the mailed payment and ran it on a device in their office.The details that prove the payment was successfully ran by the healthcare provider are listed below:Merchant ID: ************ Merchant Name: HCA PHSICIAN SVCS #7 Amount Approved: $****** Processed Date: 04/29/24 Authorization Code: ****** Settlement Date: 04/30/24 MasterCard ending in: 2209
Business Response
Date: 04/01/2025
Thank you for the opportunity to review the consumer's concerns. Feedback from our patients regarding their experience helps us provide quality care to the community we serve. Please note that we will escalate this concern to the ********************** Leadership Team for a further detailed review review. Please have the consumer reach out to our ********************************* team directly for any questions during this process. Thank you.
Initial Complaint
Date:02/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited this urgent care on 12/31 2024. I paid the bill in full. I have requested an itemized bill 6 times so I can submit the bill to my insurance company. They have refused to send it. I will a complaint with the ************************ too. I just want my money back, $180 since I can't turn the bill into the insurance company.
Business Response
Date: 03/04/2025
Good Morning: Thank you for the opportunity to review the consumer's concerns. Please note our records indicate we emailed her the records requested on 2-19-25. Please have the consumer contact us directly for any additional information needed. Thank you

************************************************************************
Customer Answer
Date: 03/05/2025
I am rejecting this response because: We called 7 times. Each time they said they would mail the itemzied copy and they never did. It is against the law to charge for a service without supplying a bill. I will go beyond the attorney generals and file a small claims suit to get my money back.
****** *******
Business Response
Date: 03/10/2025
We have requested the Leadership Team in the central billing office resend the itemed statement to the Consumer.
Thank you
CareNow Urgent ********************* Team
HCA ******************** Care Corporate Office
Initial Complaint
Date:02/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited this clinic in August. I had no insurance and thus paid the entire amount upfront at the time of service. While I was still in the clinic, they said they accidentally under-charged me and could I pay the rest? I did and minutes later the receptionist said actually, they hadn't undercharged me and she had me run the card AGAIN to initiate the ********* November I began receiving an invoice for money owed. This was a different amount to the overcharge/refund amount. There is zero explaination for the discrepency. I attempted to log in to their bill pay system, and it did not recognize my identifying information and stated no client/account existed matching that. I'm not going to send my cc info or a check through the mail to a company that can't even find me. I called customer service and asked them to look at the account. They stated unequivocally that there is no balance on my account and no invoices have been generated since I paid in full at the clinic at the time of service. That is probably why the online bill pay didn't work. I continued to receive an invoice each month, I continue to not exist in their bill pay system. They have now sent me to collections and I am disputing the charge. I did some research after the first invoice, and it turns out they're quite well-known for allegedly sticking people (self-pay) with random, repeated charges and quickly sending them to collections, claiming it's out of their hands. I am now getting invoices from them AND collections. Have they not sold my debt and I could still pay directly? Have they sold my debt and immediately generated a second invoice for the same amount? There is absolutely no way for me (or their own customer service employees) to figure out what they are actually doing, how much they think I owe, why, and to whom. They could go on sending me untraceable invoices for as long as they want even if I pay them. I have been advised to give them a good faith opportunity to correct their error.
Business Response
Date: 03/24/2025
Good Afternoon: Thank you for the opportunity to to respond the the consumer's concerns. We do take all comments seriously, and appreciate their taking the time to alert us of these concerns. Please note I have submitted the PT account information to our Billing Leadership team for review and reconciliation. I have requested they reach out to the Patient as soon as a review of the account has been completed.
Please have the consumer reach out to us directly at the email below if they have any questions during this process.
Thank you ,
************************************************************************
Initial Complaint
Date:02/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/29/2024 I took my daughter into a CareNow Urgent Care facility. The front desk told me they could not verify if my insurance would cover the visit, and told me I would have to pay immediately in order to receive care that day for my child. I paid $180 up front and was told that if the insurance did cover it that I would be refunded. My insurance paid it on 12/20/2024. I requested reimbursement and have contacted carenow 5 times now to receive my reimbursement and today I was told that they could not find the payment and that I would need to wait another week and a half to allow more time for them to find the payment. My insurance company has paid it and I have received an Explanation of Benefits for the claim that has been completed. CareNow has been unprofessional in the providers office and over the phone with a billing team who has not paid out money owed back to me as the patient.
Customer Answer
Date: 02/25/2025
CareNow patient account number is *******
Nature of Complaint:
Refund was promised but not issued once health insurance paid in full after patient paid $180 for the service the day of the urgent care visit.
Date Problem Occured:
11/29/2024
Date(s) Complained:
2/3/2025
2/5/2025
2/21/2025
Purchase Date:
11/29/2024
Salesperson:
CareNow Urgent Care Front desk associate
Product/Service:
Urgent care visit. Pap smear and lab culture.
Business Response
Date: 03/04/2025
Thank you for the opportunity to review the consumer's concerns. This payment concern has been escalated to our Billing Leadership Team to verify the question stated by the patient. We will verify the outcome with the patient directly as soon as we have completed a detailed review of the account. Please have the consumer reach out to us directly with any additional questions during this process.
Thank you

************************************************************************
Business Response
Date: 03/05/2025
Update: our ********************** has located the PT payment as requested, is ensuring that gets applied properly to the PT accounts and the refund will be processed.
Please have the consumer reach out to us directly if there is any further action we can assist with.
Thank you/
************************************************************************

Customer Answer
Date: 03/14/2025
I am rejecting this response because: CareNow has all of my account information, contact information, and insurance information on file. They have failed to resolve the issue or respond with a refund, or contact me.
Business Response
Date: 03/17/2025
Thank you for forwarding the consumer's follow-up email and concerns. Please note we have contacted the patient directly via email, have issued a correction to the account, and refund is in process.
Please have the patient reach out to us directly with any further questions during this process.
Thank you,
CareNow **************** Team
HCA ******************** Care Corporate Office
************************************************************************
Initial Complaint
Date:02/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 1, 2024, I visited care now for food poisoning. At that time, they were told that they were overcharging me for my copay. They didn't listen and a few weeks later I received a refund. December 21st 2024, I visited another care now on Tropicana and told them the same thing about my copay. They didn't listen and on January 6th I had to file a claim with my credit card regarding the overpayment. On January 9th, this care now accessed my credit card without my permission and charged a $130 charge. I was not at this location at that time nor was I at any other Care Now location. It seems like this is common practice for this care now location. I've reviewed Yelp and noticed they have done the same thing to other patients. I've now had to file another claim with my credit card regarding this unauthorized access. Copay is only $25!!! Not $50!!!I've attached the review of another patient who they've done the same exact thing too
Business Response
Date: 02/24/2025
Good Afternoon:
Thank you for the opportunity to respond to this consumer's concerns,. We have reached-out to the patient directly to assist with investigation and resolution
Thank you.
CareNow **************** Team
HCA ******************** Care Corporate Office
CareNowCustomerservice@HCA **************

Customer Answer
Date: 02/24/2025
I am rejecting this response because: they have not reached out to me. They actually just charged my credit card and I had to file a claim with my credit card
Business Response
Date: 03/04/2025
We previously emailed the PT on 02-24-25 requesting feedback regarding the billing of the account. Our review is pending consumer instructions. TY
************************************************************************
Customer Answer
Date: 03/04/2025
I am rejecting this response because:
I have not been contacted. My bank is still working on the claim. There was no visit to the ********* office or any other office requiring a $130 payment. My copay is $25. They've been informed at two offices in December that was the case and they still overcharged Me by $50. After my claim was filed at **************** on January 6th, the next day they charged me the $130 payment which I had not Visited an Carenow at that time
Business Response
Date: 03/10/2025
We have re-emailed our recent communication back to the Patient again, requesting additional information to help resolve the concern. Upon receipt of needed information, we will be glad to move the review process forward. Thank you.
CareNow **************** Team
HCA ******************** Care Corporate Office
Customer Answer
Date: 03/10/2025
I am rejecting this response because:

carenow has repeatedly ripped off patients. Reviewed Yelp page and submitted it to my credit card to advise them that this is a common occurrence by this company.
they need to respond to my credit card to advise why they tried to rip me off when I wasn't even in the city where they claimed a $130 fee
Business Response
Date: 03/12/2025
Good Afternoon: Thank you for the follow up response from the consumer. Please note that we have reached out to the patient via direct email on 02-25-25 and again on 3-12-25 requesting additional information to resolve to their satisfaction. Our steps toward resolution are pending the patient's further instruction, which we have not yet received.
We will be glad to assist when their response to our email provides us with further directives.

Thank you
HCA Urgent ******************************************************************* Team
Customer Answer
Date: 03/14/2025
I am rejecting this response because:
there is no additional information needed. Why do you need more information? To rip me off again! The claim was filed with my **************** credit card they have proven I was nowhere in the area when I visited. They have proof that my co-pay is only 25 and you previously overcharged me for two additional visits period. once a fraud claim was filed You retaliated by charging me 130 dollars. Yelp reviews are full of other instance where you've done the same thing trying to rip off patients
Customer Answer
Date: 03/19/2025
I advised Care Now of my $25 copay during my visit on December 21st, after I received a copy of the refund for a prior visit, I contacted them again that I had filed the claim for my December 21st visit. The day after the claim was filed, they retaliated by charging me $130 at the ********* location. I've reached out to them many times and so has my credit card service ****************. They have yet to respond and comply
Customer Answer
Date: 03/19/2025
Multiple contacts have been made with care now via a personal visits on December 21st and December 1st. I did not visit this location in ********* when they claimed that I did and they charged $130 fee.
Business Response
Date: 03/21/2025
Thank you for the opportunity to respond a 3rd time to the consumer's concerns. Please note our records indicate we communicated again w the patient on 3/12/25 requesting additional information to reconcile the concerns.
Thank you
************************************************************************
CareNow Urgent Care Corporate Office
Customer Answer
Date: 03/22/2025
I am rejecting this response because:

CareNow is lying and committing fraud! They have never responded to **************** regarding my claim nor provided any proof as to why a $130 charge was made to my credit card. They haven't provided a signature authorizing the charge since I wasn't present at their facility at the time they made this charge
Business Response
Date: 04/01/2025
Good Afternoon: Please note we have responded to the consumer on three different occasions via email regarding her concerns, and provided her signed documentation regarding her account. Please note we have no furhter action items unless we hear back from the consumer regarding the specific insurance billing question we asked in our email to her.
Thank you
************************************************************************
Customer Answer
Date: 04/01/2025
I am rejecting this response because:

that's hilarious! They failed to respond to their fraudulent charge on my credit card and my credit card has cited with me. These people are committing fraud and Healthcare fraud at that. I'll follow up with the Nevada state board
Initial Complaint
Date:02/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I came in on a Saturday (2/8) for a visit. I first tried to do a virtual visit but the ** verification process was not working. I tried contacting and getting help and was told there was nothing that could be done other than going into a location. I ended up going into the office. 1. The receptionist was not welcoming. 2. I then was put in a room to be seen and while I waited I could hear employees including the DOCTOR, making comments about being a self pay patient and how cash money would be paid. VERY UNPROFESSIONAL. I informed the ** that I could have been exposed to fluA , no further test was done. Basically told I needed to run its course to feel better- my payment should have covered several testing. 3. I waited out front for my ride and the receptionist then came right out the front doors and continued to have an explicit and heated conversation with someone on the phone. again very unprofessional. I feel as though I was not cared for properly and was just another patient coming through the door just throwing money somewhere that wasnt concerned about my health.
Business Response
Date: 02/24/2025
Thank you for the opportunity to respond to the consumer's concerns. We will escalate these comments to the Leadership Team of the appropriate market that oversees the facility where the visit took place. We will correspond with the patient directly when the review has been completed. We take all comments seriously and look forward to assisting as quickly as possible.
Thank you
************************************************************************
HCA Urgent Care Corporate Office
Customer Answer
Date: 02/25/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:01/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sent me a bill for ****** weeks after i went there, didnt have to pay on the way out and was told it was covered by insurance. They have done this many times and it to the point where i dont even go to the doctor anymore.
Business Response
Date: 02/24/2025
Thank you for the opportunity to respond to the consumers concerns. We will escalate these comments to the appropriate Leadership for the market where the facility is located . We take all comments seriously and look forward to assisting with resolving as quickly as possible.
Thank You, ************************************************************************
HCA Urgent Care Corporate Office

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Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

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