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ComplaintsforSEI Furniture
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Complaint Details
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Initial Complaint
06/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
PURCHASED AN ELECTRIC FIREPLACE IN SEPTEMBER 2023. HAVE HAD PROBLEMS SINCE OCTOBER AND STILL CAN'T GET AHOLD OF SEI BY PHONE TO REMEDY SITUATION BEFORE 1 YEAR WARRANTY EXPIRES!Business response
07/21/2024
Hello,
I do see where you were sent 2 replacements remotes in October 2023, and we do not have any notes where you have contacted us since that time. I am happy to send you a replacement firebox, but you will need to confirm your current address as it cannot be shipped to a PO Box.
Thank you,
****** - SEI Furniture
Initial Complaint
12/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered an item from this company order has been paid for no item sent and no responses from phone calls or e mail inquiries They May have gone out of business but still trying to conduct business and collect money see invoice below SEI FurnitureORDER #**** Thank you for your purchase!We're getting your order ready to be shipped. We will notify you when it has been sent. View your order or Visit our store Order summary 23 Electric Firebox w/ Remote Control 1 FIREBOXREPLACEMENT2023 (-$75.00)$279.99 $204.99 Subtotal $204.99 Shipping $0.00 Taxes $0.00 Total $204.99 USD You saved $75.00 Customer information Shipping address ***************************** ************************************************************************************************** Billing address ***************************** ************************************************************************************************** ************ ending with **** Shipping method EconomyBusiness response
01/03/2024
Per the customer, this issue has been resolved.
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This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.